Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.20

2.2 Rating 441 Reviews

28 %

of reviewers recommend Leons Furniture

Company Reviews

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Metrics

2.2

Based on 441 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 42%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 1 star review on 24th May 2025

Carole Lepage

Leons Furniture 5 star review on 1st April 2025

Jennifer H

Leons Furniture 1 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy from Leon's. Not only is it terrible customer service, I waited three months for my appliances and finally received half of them and damaged. Now they are pushing back on getting me the appliances soon and I get to wait again. Save yourself a lot of headache and don't buy from them.”

Helpful Report

Posted 2 months ago

“I bought a houseful of furniture, spent lots of money back in November 2024. Bedroom dressers and one nightstand were damaged, headboard came in the wrong co!or!! Leon's has brought replacement dressers 4 times and they were all damaged!! This is now the middle of April and I STILL DON'T HAVE A DRESSER!! They did finally give me my money back for the headboard and $100.00 for the damaged nightstand! Buyer beware!! This was my first time buying from Leon's and it will be MY LAST!!! DONT BUY FROM LEONS”

Helpful Report

Posted 2 months ago

“Went into Leons in Moncton today looking for a recliner and met a very rude woman sales representative who explained the chair I was looking at was American made and that Leons was pulling all American products. I told I don't support boycott, I shop based on quality and price, she then told me I should go follow my wife who waslooking at something else and she then turned walked away. Disgusting customer service, I will never step foot in Leons again.”

Helpful Report

Posted 3 months ago

“Made a purchase which was to arrive within 2 weeks, arrived more than 1 month later with no communication to us, we had to keep calling and asking for a date. Their customer service and phones are HORRENDOUS! Hang ups, can't transfer calls, no call backs. Purchase of washer and dryer arrived and their is an issue. It's been 4 days of calling and since the delivery and NOBODY is calling us back, always the same excuse, they are busy, with a client, will back and no to no avail do we get a call back. I have a washer and dryer that has been fully paid for sitting here and cannot be used or returned or issued resolved. I will NEVER EVER purchase anything from Leon's and I have been a customer for over 25 years! We have NEVER had such horrible service with ANY product.”

Helpful Report

Posted 1 year ago

“Purchased a mattress was told if we didnt like we had over 200 sleeps to try. Ended up my back went out after sleeping 1 week on it. Unable to walk for six weeks. Finally after sleeping on the couch, Went back for exchange. Found one that suited and neber knew they wouldnt give us back the $400 difference in the price This was not explained to us in the purchase of the oringinal. Spoke to manager she said they don’t do that i asked for at least a store credit as we have shopped at Leons for well Over 30 years ! We will not be back!!!! Very unhappy”

Helpful Report

Posted 1 year ago

“Do not buy any extended warranty from these thieves. They do not honor it. Bought a sectional couch from them and within 18 months was falling apart. Tried to get repairs done under their extended warranty...and was told it will not cover that. Just another scam to make you pay more for shoddy furniture”

Helpful Report

Posted 2 years ago

“Run run run Run run run, it's a real disaster, 1- missing parts 2- broken parts 3- catastrophic customer service 4- delivery times without a fixed date, pushes the delivery time every week, ...”

Helpful Report

Posted 2 years ago

“This is the worst place ever to shop. Have never been treated so badly. Kept putting our delivery date off. Will never shop here again.”

Helpful Report

Posted 2 years ago

“We purchased a three-seater sofa from Leon’s about five months ago. Upon delivery, we noticed that the middle section was noticeably lower than the sides, and there were two scratches on the surface. We reported the issue and two inspectors from Leon’s came and confirmed that the sofa should be replaced. After months of waiting, a delivery truck finally arrived — but the driver briefly looked at the sofa and said it was fine, even claiming the replacement might be worse. He then left without completing the exchange. It is disappointing that a truck driver could override a decision made by Leon’s own experts. We expected better service and respect for our time and purchase.”

Helpful Report

Posted 3 months ago

“Leon s is horrible, mattress cant be returned or exchanged. Bought online, no returns. Just bad”

Helpful Report

Posted 3 months ago

“Purchases a couch beginning of January 24 2025. They said it would be delivered end of March . Now it’s end of March and they are saying it’s going to be another month. Ridiculous delivery times. I highly don’t recommend buying anything from Leon’s!!!”

Helpful Report

Posted 3 months ago

“I received a mattress that was unsealed and looked like it was not brand new.”

Helpful Report

Posted 3 months ago

“I had bought a lazy boy recliner from them with a 5 year warranty and it broke we called them and still waiting for Leon to honor their warranty. Been 1month since we called and if this is how they handle their costumes I recommend never buying from them again I know I'm thinking that way now”

Helpful Report

Posted 4 months ago

“We had the best service from JEAN PAUL in Moncton NB HE HAS A GOOD WORK ETHIC and is very personable. Thank sir for the great service we need more of his type in this world.”

Helpful Report

Posted 5 months ago

“I purchased sofas from them and i am literally waiting for 3 months now and no update on my order. They said I would be getting in in 8 weeks but i am still waiting. Worst customer service”

Helpful Report

Posted 5 months ago

“Buyers beware, all sells are final for all the items at Leon's. Bought a mattress at Leon's and wasn't able to return, exchange, or exchange for a different items and no store credit offer. This was what Leon said.”

Helpful Report

Posted 6 months ago

“Disappointed with Faulty Product and Poor Customer Service I purchased a washing machine from Leon's, expecting a smooth experience, but it has been a nightmare. The machine was delivered late at 7 PM on December 21, 2024. Upon installation the next morning, I realized it was malfunctioning despite carefully following the manual. When I called customer service, they told me to deal with the manufacturer instead of offering a resolution. Frustrated, I drove to the store to speak to the manager. After waiting over 30 minutes, the manager refused to address my concerns and insisted I handle the issue with the manufacturer. When I refused, citing my rights under the Consumer Protection Act, 2002 and the Ontario Ministry of Public and Business Service Delivery's guidelines on returns, exchanges, and warranties. that allow a 10 days return or refund for faulty products, the manager escalated by calling the police, falsely accusing me of damaging the machine during installation. This was unprofessional and unacceptable. The machine wasn’t tested before delivery, and the delivery process itself could have caused the damage. Customers shouldn’t be blamed or left without a resolution for faulty products. I urge others to think twice before purchasing from Leon's. Always clarify the return policy and ensure your rights are respected. This experience has been nothing but stress and disappointment.”

Leons Furniture 1 star review on 22nd December 2024

Helpful Report

Posted 6 months ago

“Never ever buy from here. They’ll sell you something that doesn’t work and just send you to the manufacturer which also doesn’t care so you’re left with something that doesn’t work and zero help”

Helpful Report

Posted 7 months ago

“Again, Leon's does what they do the best, lying to customers about furniture delivery dates just to sell things quickly. And then they keep moving the delivery date from two weeks to another month and then another month again and they still have no idea when the furniture will acrually come. If we knew it would be 4 months of waiting to get it of course we wouldn’t buy it. That's how they trick their customer, take money right away and deliver whenever they want. Shame on you Leon's.”

Helpful Report

Posted 7 months ago

“I purchased a TV from Leon’s as a retirement gift for my 70-year-old mother, trusting in their reputation and the quality of their products. Unfortunately, that trust was completely misplaced. The TV failed just 16 months after purchase, leaving my mother—who is on a fixed income—with the burden of dealing with an expensive, short-lived purchase. When I initially contacted Leon’s customer support through their website, their response was cold and dismissive. They simply reminded me that the TV was out of the 12-month manufacturer warranty and stated there was “nothing they could do.” The email even ended with the shocking line: “Please consider this our last correspondence regarding this matter.” Still hoping for a resolution, my elderly mother went into the store to plead her case. For a senior living on a limited income, every dollar matters, and buying a TV is a significant investment. Despite her efforts, the store staff said they were unable to help. Leon’s did take the initiative to contact the manufacturer on my behalf, which I appreciated. However, after multiple follow-up calls, they informed me that the manufacturer was unable to assist. In that same conversation, Leon’s suggested I come in and shop their Black Friday sale—a suggestion that felt like a slap in the face. Essentially, their best offer was for me to spend more money in their store after selling me a product that barely lasted over a year. This entire experience has been deeply frustrating and disheartening. Leon’s failure to stand by the products they sell, combined with their inability to provide a meaningful resolution, shows a lack of care and accountability. For seniors or anyone on a fixed income, deciding where to spend your money is important—and Leon’s has proven they are not a store you can trust. To anyone considering shopping at Leon’s, think twice. If something goes wrong, you might find yourself out of options and left with nothing but disappointment. It’s not just about the TV—it’s about standing by your customers and doing what’s right. I cannot recommend this store to anyone. Bottom line: Leon’s cares about the sale, not the customer. Spend your money somewhere that values you, especially if you’re on a fixed income and need purchases to last.”

Helpful Report

Posted 7 months ago

Leons Furniture is rated 2.2 based on 441 reviews