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Leons Furniture Reviews

2.3 Rating 272 Reviews

32 %

of reviewers recommend Leons Furniture

Company Reviews

2.3

Based on 272 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 42%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

33

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received a new Tv and soon as we plugged it we realized the screen was cracked. Their customer service was horrible, calling and calling and finally they returned our call. Their response was it was working when it left the warehouse. We got lucky they did take the TV back but maybe it was like 15 min after we received it! We ended up with a smaller TV AFTER ALL. They also said they would pick it up and return another one but that would take three weeks. Please don’t buy from Leon’s!”

Leons Furniture 1 star review on 20th January 2024

Leons Furniture 1 star review on 20th January 2024

Posted 3 months ago

“Rating -99. I have never seen such incompetence from customer service reps ( Weston location). They must be brainwashed during their training to say no to every rebuttal. Exchange - no , refund- no. Sorry can’t help you is ingrained in their rhetoric. Brand new LG tv having picture issues as soon as we plugged it in at home. Sorry sir, the TV worked when it left the store. Less than 24 hours from purchase , customer service horrible and touting the line. No refund or exchanges sir. Folks, buy your TV’s and appliances from another retailer. Leon’s is in a downward spiral. The original founders must be cursing todays Mangement. Skip the headaches and shop elsewhere.”

Posted 3 months ago

“What a disaster! What a disaster!! A Christmas present for my daughter who is disabled. Leons tried to have her pay more, it was all paid for, they sent an installer who wanted to charge her more. No resolve yet but was transferred to every rude and useless customer service rep with no solution or apology given. They are truly incompetent and take noooooooo accountability. Home Depot is the best!”

Posted 3 months ago

“fool me once.... had a bad experience with a bunk bed a few years back. ended up waiting for months for delivery with no ZERO transparency or accountability. Against my better judgement, tried again in late 2023 and shame on me.... Again told items are scattered between warehouses in EDM and on trucks, Etc...but in Calgary and delivered in about a month. after about 2 months started trying to track remaining items and they had no idea where it was or how much longer it would take...if its going to take 3 months to get something.....OK, just don't BS me and tell me its a month away to make the sale.... if you're not sure..say that!! Greasy...would not take a free item from them. zero stars if it were an option.”

Posted 3 months ago

“I will never purchase anything from them ever again. Save your money if you are buying anything from them and are asked if you want the extended warranty. It's all a big line of bs! Planning on telling everyone to never buy from Leon's........”

Posted 3 months ago

“I will never purchase anything from Leon’s ever again. I purchased a high end mattress with the mattress cover that came with a 10 year warranty. The mattress failed in 5 years. I understand that things happen. When I called to have the warranty claim they mentioned that they had to send a technician to see the mattress. The technician admitted the mattress was Defective yet turned down the warranty claim because of a few sweat stains that their crappy 200 dollar mattress protector didn’t protect…. What does a sweat stain have to do with the mattress failing???? I am a very disappointed customer that will never return to your store for business.”

Posted 3 months ago

“Purchased a dishwasher had it installed by plumber , first wash got error code motor not working. called LG was told Buckinghams appliance would service it . Buckinghams said 5 weeks before they could look at it. Called Leon’s back I was told once they sell a product they have nothing to do with it no service I was told this by service manager ,why do they have a service manager. What a great business no service ,no warranty sell and forget.”

Posted 3 months ago

“A cpl yrs ago my sons bought ne a new bedrm set for a Christmas gift and of course i was so happy until we saw these little bugs inside the plastic of the box spring cone to find out they were bed bugs thoysands of them, im glad we didnt take the plastic off it, when we called them of course we got the run around so since they would no help us or do anything we threw it out n I called a exterminator to b on the safe side ..this company should be publically exsposed on the news for real..Never Again ,DO NOT BUY FROM LEONS”

Posted 3 months ago

“This is the place for no return policy,Becarful before you buy any item,After I bought a chair 250$ and did not fit , we would like on return on the next day, they said you can't and take off 50%. It is the worst store I ever seen in edmonton .”

Posted 4 months ago

“I ordered a dishwasher (including delivery, removal and installation) on October 8th, it was delivered October 13th. The guys who delivered had no idea about installation and removal and left the big box in the middle of my kitchen. I called Leon's who gave me a number to call for installation, these people had no information on installation or removal. Shouldn't Leon's have scheduled this? Finally my dishwasher is hooked up a week later. I run the dishwasher and an error message appears, it's leaking! I contact Leons customer care, they will take no responsibility. I then called the installers who send me back to Leons, who then sends me to Whirlpool and it goes back and forth for sometime until finally Whirlpool sends a technician to look at my appliance. Of course, he needs a part and will return. He's been here 3 times now and today this damage dishwasher that was delivered to me is still sitting in my kitchen broken, again waiting for a part. It is now December 26th (2 1/2 months later). I bought a brand new appliance, it's never worked, it was delivered damaged and Leon's would not exchange it for another. If in fact they did replace it, they said they would have to charge me AGAIN for installation. And let's not forget the 3 days I had to be home between 8:00 a.m. - 4:00 p.m. to wait for the appliance technicain (3 days off work) and when they finally return again with a new part that's another day off work. I've contacted head office and received voicemail, still no response. I'm flabbergasted to say the least.”

Posted 4 months ago

“I bought a bed frame and it was too short so I returned it an hour later it took 35 minutes to get a 66.00 dollar refund they treated me like some kind of criminal even the gentlemen manager they kept looking at me like I did something wrong all 4 of them whispering in a different language I felt so disrespected I'll never shop there again or recommended to anyone terrible customer service. You probably won't do anything or nothing will happen to any of the people their, no wonder people buy online or at Costco because their refund policy are great not like your company the store is at 4939-52 ave Edmonton,AB T6B 3L5 on December 22,2023. Worst return experience ever never again will I go to Leon's again.”

Posted 4 months ago

“Too bad there’s not a lower review than one star. Nov 11/23 ordered 4 counter stools. Told two weeks delivery. Nov 12 went to store to pay balance told 3 stools in Burlington one in Toronto delivery by Nov 16th. Wife called on 16th told two weeks. Wife called Dec 1st. Told two weeks. How many lies can be told to two seniors with no regard to customer service. Will never ever step into this store again. And be sure our Company Intranet of 5,500 employees will hear of this. Shame on Leon’s!!!”

Posted 4 months ago

“Worse customer service. Calling a couple of times a weeks and still waiting - placed order on November 19th. I remember when buying new furniture was exciting! Avoid Leon’s at all cost!”

Posted 4 months ago

“We got a great deal at first. They made us pay about $300 for a warranty. The arms to our couch caved in a month in. They denied our request for warranty. Would not recommend. Judging by the reviews I’m now reading it’s not just a one off thing. This is how they seem to do business.”

Posted 4 months ago

“We had seen a recliner in the Leon’s email. We went into the store on November 28,2023 and purchased 2 recliners. I must say that this store in amazing and the salesman, ‘Raj’ was very helpful. He was extremely efficient, polite and explained everything to us, including the warranty coverage. I would highly recommend shopping at this store”

Posted 4 months ago

“Thank you Kevin Ovington at the Leon’s on Walkley road Ottawa location for making my shopping experience pleasant. Kevin responded to all of my questions and provided me with the information I needed to make my oven purchase.”

Posted 5 months ago

“Terrible company to buy anything. Return policy 24 hours !!! Really ?? ! After that good luck to us ! I will encourage anyone not to buy here. Terrible customer service. My experience with them is an invitation not to buy anything from them ever again. Be aware of this matter, 100 true!! They would not accept my return or exchange even when the item is still in the original package 20 days after I purchased three appliance in this store. I needed to return or exchange only one of them that didn't fit , The answer was NO!! Very very disappointed!!”

Posted 5 months ago

“My dining set has a low quality”

Posted 5 months ago

“We dealt with Dustin P at Leon's in Saskatoon and he was very helpful and easy to deal with. I would recommend him.”

Posted 5 months ago

“Leons cheating people when they sell you insurance. After we bought it and we got 5 years insurance for it, we got problem with the item within few months. When we called them and they told us there is another company will take care of your furniture which is named Zucora. We said to Leons, but we bough it from you we know not another company. We provided pictures and videos how the furniture is broken. However, the Zucora company after sending two guys withing two years they said sorry your insurance is not covering this kind of broken while we have at the papers that insurance is full cover. Today after three years they agreed to fix only one thing while we have five thing that got really problem. So, never buy anything from Leons or never buy insurance because this is called cheating customers.”

Posted 5 months ago

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Leons Furniture is rated 2.3 based on 272 reviews