Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.34

2.3 Rating 276 Reviews

32 %

of reviewers recommend Leons Furniture

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Metrics

2.3

Based on 276 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 42%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Anonymous

Anonymous // 01/01/2019

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“Please don't buy anything from leons. They have bad customer service, kept on miss handling my items, and they lie a lot I will never buy anything from Leon”

Helpful Report

Posted 6 months ago

“Return It’s the worst thing ever happened to me in canada I bought 2 sofas and i received last Saturday. On your website you mentioned the customer satisfaction is guaranteed but this is not the case it’s a big lie , i spent around 2500$ for 2 sofas and they don’t fit at my place When i received the sofas i didn’t really like how they look and wanted the delivery guy to take them but The delivery guy told me that i have 30 days to return it because i didn’t like how they look when i received them and when i called 2 days after the lady told me no return so i have to live with that and it really effects my mental health”

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Posted 6 months ago

“Bought a Samsung gas stove June of 2018 and now that the warranty is over, you can smell gas coming from the stove! Phoned to see if anything can be done, but no!”

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Posted 7 months ago

“We purchased a new dishwasher, stove and Frig from Leon’s when renovating our kitchen When we tried to use the stove several months later we discovered that the stove was full of grease an burnt on food which is still in the oven I reported the problem and eventually went to the CEO We we bacillus told to go to hell We spent Thousands of dollars with Leon’s and was basically told yo go to hell I expected better service because of the amount of money spent so them To date I just cannot use the oven Over the years we purchased various thing from them and as customers were not expected to be treated like trash I would never walk into any of their stores again nor will anyone I know Warning Check your goods in the presence of the delivery men a take photos better yet is not to shop at any of Leon’s store”

Helpful Report

Posted 7 months ago

“We purchased our bedroom furniture from Leon’s beginning of aug they informed us the sets would be ready end of aug we called and were told end of sept and now told mid nov the actual location in North york never answers their phone and have terrible costumer service how do u have promotions with no product? Also take ppl hard earned money and keep putting them off . I will never shop at Leon’s again and ensured that no one else in my network does either . One experience I have ever had”

Helpful Report

Posted 7 months ago

“Very nice to you before you make the purchase! Good luck afterwards! They do a complete 360 and couldn't care less. Delivery of my office chair has been postponed several times and I have had to chase them each time for an update, still no resolution 3 months later. Pieces of furniture were defective on delivery e.g. my headboard was delivered broken and I had to insist on its return. My son's bed seemed ok on delivery but after a few weeks the mattress started to sag downward because there were not enough slats to hold up the mattress; I have sent severals in order to have a written record of the complaint; no response up to now i.e a week later. Staff mix up orders and deliveries and then point fingers at each other instead of just apologizing in a united front! It's a circus! Buy from them if you like the circus!”

Helpful Report

Posted 7 months ago

“Please don't buy anything from leons. I had bought furnitures 2 months ago and yet those are not delivered. The customer service in their Laval, Quebec branch is the worst ever i have seen. They always give different delivery dates. Now they said they can only give the product on November thats again 2 months from now. This is the worst money holding companies i have seen.”

Helpful Report

Posted 7 months ago

“They like to lie but just pay up front and your going for a ride they should be stopped from this type of sale tactic if you don t have don t sell it”

Helpful Report

Posted 7 months ago

“Long story short Leons sent a technician out who broke my brand new adjustable frame, and they think it’s OK to try and fix it when I didn’t purchase a broken frame, I bought a brand new one that wasn’t broken. Oh, and I’m still waiting for headboard brackets for over two months now because they sent me incompatible brackets (hence the reason they sent a technician out to confirm what I told them .. but you can’t take a customers word for it, right). So for over $3000 I have a headboard that’s leaning against a wall completely useless and a broken adjustable frame. I know I’m not the only customer who has been screwed over by this company so who wants to join a lawsuit.”

Helpful Report

Posted 7 months ago

“It’s so nice buying sofa from Leon. Shivaani was so pleasant. She attended to very well.”

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Posted 8 months ago

“Very happy with my purchase, and also upgraded it before delivery and they were very accommodating to do that. Have made other purchases at Leon's and would definitely go back again. Thanks Rachael for all your help. Gail”

Helpful Report

Posted 8 months ago

“The owner lied to me took my money said he would call me back to explain the 4k extra when he returned from vacation and nope scammed me .. got me this time roger.”

Helpful Report

Posted 8 months ago

“I purchased a chair from Leon’s salesperson who stated to me it was one of their highest quality chairs.. In less than 6 months the chairs is falling apart and sagging! I’m told I have to pay a restocking fee to get my money back! After hours and months of dealing with this issue and I’m out of pocket for a chair that couldn’t even last 6 months!! What a disgrace of a business!! Buyer beware!!”

Helpful Report

Posted 8 months ago

“Bought a new Samsung range and above stove microwave oven. Our Red Deer representative, Austin, was prompt, courteous and very knowledgeable about the products we wanted. Thank you Austin for making our purchase at Leon's a pleasure.”

Helpful Report

Posted 8 months ago

“Brought a washer on July 16, told not in stock will receive Aug 9. Ok paid cash for washer. July 9 called and they stated they don't know where it is. Stated manager will call back. Waited 2hrs and no call. Call them back to get a manager who was disrespectful and ended up hanging up on me. We paid cash up front and now manager stating we will give back on a debit card. Worst customer service ever.”

Helpful Report

Posted 8 months ago

“The salesperson lied and stated that it would be delivered on a certain date. I drove an hour to receive it and it didn't show. When I called, the person just kept repeating that it was going to take weeks. The couch had to be there for my 86 year old father and the salesperson just lied to us. I would never shop at the Leons on Vega Blvd again. Shame!”

Helpful Report

Posted 9 months ago

“Tip for the next customer! Don’t buy at Leon’s they won’t accept return or exchange item. Don’t waste your money! Costco is the best!”

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Posted 9 months ago

“Thanks Shaun two thumbs 👍 👍 up !!!..Shaun was very helpful I'm making everything cristal clear and understanding with no hesitation to make a smooth experience for the wife & me..muchley appreciated your Knowledge and understanding everything we want to know, thanks again Shaun 🙏”

Helpful Report

Posted 9 months ago

“My 4 year old LG fridge quit working. Lost everything in the freezer. I called Srima Canagasuriam. Asked her to pick out a floor model fridge. She sent me a picture. I loved it! Had it delivered in the same day! So I bought and paid for a fridge from my office. Excellent sales agent, excellent service! Thank you very much! Leslie Sweenie”

Helpful Report

Posted 9 months ago

“Our sales associate Jonathan McAlpine was courteous, helpful and friendly. We got everything we needed.”

Helpful Report

Posted 10 months ago

Leons Furniture is rated 2.3 based on 276 reviews