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Leons Furniture Reviews

2.2 Rating 506 Reviews
28 %
of reviewers recommend Leons Furniture
2.2
Based on 506 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 43%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 1 star review on 21st February 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
If I could give zero stars I would. Leons Pointe Claire owes me $46.25 for over 10 days, they assured me that once my item was delivered - the credit would be issued immediately on my card, I had to call the store 3x and each time - I was assured that I would receive my credit that same day, however today after calling again, I am now told that it will take 10 days by mail to receive a cheque. Management could not care less about informing me about this. If I had owed them $ - you can be sure, I would have been harassed by Leons head office. NOT AT ALL IMPRESSED BY THEIR CUSTOMER SERVICE!!
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Posted 8 months ago
Joan Skinner was the Leon’s staff that served me and my friend and she was excellent! She answered all of my questions even fielding some questions in the phone after the sale. She was friendly and very competant and a real joy to interact with. My experience couldn’t have been better!
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Posted 8 months ago
I had bought a lazy boy recliner from them with a 5 year warranty and it broke we called them and still waiting for Leon to honor their warranty. Been 1month since we called and if this is how they handle their costumes I recommend never buying from them again I know I'm thinking that way now
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Posted 8 months ago
After spending 3500 on a power recliner couch the switch and lights have gone out of it after less than 20 uses. Parts on order from China with no eta or responce from the parts manufactures as per leons. Sad that leons wouldn't pull a part from one from stock to keep a customer happy. Never again will i buy anything from leons!!!
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Posted 9 months ago
If I could give zero stars believe me I would. My fiancé and I had the worst experience ever. I bought her a couch that turns into a bed (not a hide a bed). The gentleman we spoke with said if we didn’t like it for any reason we could return it. My fiancé said it was hurting her back it was hurting mine too. I went back to the store five days later the gentleman we dealt with wasn’t there so I had to speak to another salesman. They told me to go to the return department in the back. The lady I spoke to said it couldn’t be returned even though I told her that’s what I was told. WILL NEVER SHOP AT LEONS AGAIN
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Posted 9 months ago
Great service and wonderful delivery men very kind and quick. The couch is amazing and so comfortable! I will always use Leons for furniture and appliances
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Posted 9 months ago
Perturbed that LG black stainless steel finish is wearing off on both fridge and stove doors where handles attach to respective doors. Do. NOT buy stainless or black stainless LG appliances and pay MORE for these pretty finishes! Buy boring, old-fashioned white enamel.
Leons Furniture 1 star review on 21st February 2025 Leons Furniture 1 star review on 21st February 2025 Leons Furniture 1 star review on 21st February 2025 Leons Furniture 1 star review on 21st February 2025 Leons Furniture 1 star review on 21st February 2025
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Posted 9 months ago
I ordered a couch for delivery. It got delivered but they bent the bottom frame rail. That was way over a month ago. They sent a tech and a part is ordered so here I sit with crooked couch. Then I also ordered the stain protection. The guy comes out today and sprays the sealant on. Didn’t move my guitar which was right behind the couch and got over spray all over the floor and never cleaned the couch prior so he locked in cat hair which is what they say they would avoid doing.
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Posted 9 months ago
We had the best service from JEAN PAUL in Moncton NB HE HAS A GOOD WORK ETHIC and is very personable. Thank sir for the great service we need more of his type in this world.
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Posted 9 months ago
Andrew and Tucker were very professional from courtesy call informing me they are going to arrive within the hour. They were careful bringing King Size bed upstairs and setup in Masterbedroom. I am very impressed with their work ethics and skills putting the bed frame together in no time.
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Posted 9 months ago
Today Feb11 I purchased a L G 1 piece stacked washer and dryer from Leons. Jay E was the sales rep, and this guy is great. Told me about an L G promotion for $ 200 prepaid and a warranty that if not used I get all the price of the warranty back in an in store credit. Also set up delivery for a time so I can sell my old washer/dryer. Not bad eh? Thank for all your help Jay E, you Are the BEST!!
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Posted 9 months ago
My name is mladen , and today we received a sofa, it looks difficult to get in but jashan and lucky teams give their 100 percent by showing their professionalism, they brought it in. I'm quite satisfied from their service.
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Posted 10 months ago
One of the worst experiences ever.
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Posted 10 months ago
I purchased sofas from them and i am literally waiting for 3 months now and no update on my order. They said I would be getting in in 8 weeks but i am still waiting. Worst customer service
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Posted 10 months ago
The administrative staff handling the sale had no concern whatsoever about customer service. It was completely unacceptable. This will be my last purchase at Leon’s.
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Posted 10 months ago
Furniture comes disassembled. Be prepared to have the background of an engineering degree and the physical stamina of a 25 year old. Also, a mountain of packing material is yours to discard. Sales rep was vague about the degree of work that would be required for the sectional sofa and other furniture that I purchased. He could clearly see that I am a senior with physical limitations and never once mentioned that I would need help with this purchase. Might as well go to IKEA.
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Posted 10 months ago
Terrible company to deal with. Waited 4 months to get a bedroom suite delivered in 4 different deliveries. Was told 6-8 weeks when purchasing. Substandard merchandise for inflated prices. Do yourself a favor and avoid at all costs. You’ll only incur a smaller bank account and high blood pressure.
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Posted 10 months ago
Big big mistake ordering couch from Leon’s October 19 2024. Today is January 29 th 2025. Have been calling monthly and never get an answer when it will arrive. So went into store today…She checked status and now could take till end of March. I stated why wouldn’t they have said that when I bought it. It states 6-8 weeks for delivery but not a guarantee. If I knew it would take 5 months there is no way I would have purchased it. I stressed the urgency and she said should have it by the end of December. No mention it’s not a guarantee. Should have read reviews first before shopping with Leon’s. NEVER EVER will I shop there again and will definitely be spreading the word!!!! Having to wait till end of March is totally unacceptable.
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Posted 10 months ago
Purchased a reclining sofa from them just under 1 year ago, as well as the 3 year extended warranty. We did not realize that the 3 year extended warranty did not cover mechanical issues and there was no indication from the sales staff that it was not covered, the impression was that it just extended the regular warranty issues. The sales staff was nice to deal with when purchasing, I am not saying they did this deliberately or anything everyone makes mistakes. When I called to see if it was possible to extend the warranty (yes offered to pay more) since we were not informed at the time of purchase they said there was nothing they could do. While I understand part of this is my fault for not reading the material fully, anyone in sales should fully inform customers if their extended warranty does not cover something of the product they are purchasing. We only discovered it because there was a mechanical issue (line / cable from the release to make it recline broke on one side) but thankfully it was under the manufacture's warranty. The fix under the warranty was resolved in a timely manner but do feel cheated out of an extended warranty that doesn't cover the parts we were most worried about breaking.
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Posted 10 months ago
If I could give a lower number I would. Bought a double recliner from them, with the extended warranty, what a waste of money, don’t ever deal with Zucora Home, they have every excuse not to honour the warranty and Leon’s, oh, so very sympathetic and oh, so unwilling to do anything. BUYER BEWARE.
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Posted 10 months ago
Leons Furniture is rated 2.2 based on 506 reviews