Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.34

2.3 Rating 271 Reviews

32 %

of reviewers recommend Leons Furniture

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Metrics

2.3

Based on 271 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 42%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter and son-in-law purchased three appliances totaling well over 3500. Had them 2 days and the gas range that cost over 1,400 decided to die on them. Leon's wouldn't help other than give us a phone number so we could call a service technician. Service technician has stated they can't come for three to five days away. I asked Leon's if they could just do a replacement or exchange for this as she never even had it 3 days but they can't do anything until a technician determines the issue with the range. Unfortunately I have to give a two star right now because she is making payments on this and not being able to use it which is unacceptable.”

Helpful Report

Posted 1 month ago

“Worst service ever, received a wobbly sofa and was asked to bring in the legs so they can give me new legs. Brought the new legs home and tried them on the sofa they were still wobbly. So I asked for a whole new sofa and they just brought it and did not assemble it for me or even take the plastic with them. Worst place ever to purchase furniture!!!”

Helpful Report

Posted 1 month ago

“If they have the item in stock, they deliver it ok. If they don't, you better cancel the order and take your money back. We ordered a couch and a loveseat on December 6th last year. The couch was in stock, but we found out after a few calls to ask the order status. They intended to deliver them both together when the loveseat would arrive from ... the moon. At our request they shipped the couch. It's now February and for the loveseat we are still waiting. At our last call their representative hung up. We will probably cancel the rest of the order.”

Helpful Report

Posted 2 months ago

“We got a great deal at first. They made us pay about $300 for a warranty. The arms to our couch caved in a month in. They denied our request for warranty. Would not recommend. Judging by the reviews I’m now reading it’s not just a one off thing. This is how they seem to do business.”

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Posted 4 months ago

“Leons cheating people when they sell you insurance. After we bought it and we got 5 years insurance for it, we got problem with the item within few months. When we called them and they told us there is another company will take care of your furniture which is named Zucora. We said to Leons, but we bough it from you we know not another company. We provided pictures and videos how the furniture is broken. However, the Zucora company after sending two guys withing two years they said sorry your insurance is not covering this kind of broken while we have at the papers that insurance is full cover. Today after three years they agreed to fix only one thing while we have five thing that got really problem. So, never buy anything from Leons or never buy insurance because this is called cheating customers.”

Helpful Report

Posted 5 months ago

“Bought a Samsung gas stove June of 2018 and now that the warranty is over, you can smell gas coming from the stove! Phoned to see if anything can be done, but no!”

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Posted 6 months ago

“I went to Niagara store to look at bed frames , immediately Alan came over to me although I was headed to another salesman , he then pointed to the bed frames and went away to do something else , came back , and got a phone call So he left me twice Not acceptable Alan I did not buy anything as I had a better price at Sleep Country which he said was hard to believe and to check it out”

Helpful Report

Posted 1 year ago

“We ordered a bed online from leons it got pushed back in March we bought a bed from the store we couldn't put the bed together as there were problems we were suppose to get someone in Noone showed up or phoned after demanding some results we were allowed to return it I got told a morning pick up but they came in the afternoon after staying home the morning I phoned for how much the refund would be the next day I get a phone call on how we would get for a refund never shopping there again this was our third item we got there the other was fine”

Helpful Report

Posted 2 years ago

“Extended warranty sucks, Never again will I spend the money on an extended warranty. Our dining table is glass and a chrome base. The base is attached to the glass by round discs glued to the glass, well one let go and when we contacted Leon’s we were told it was covered under our extended warranty. After days sending pictures of the issue we were finally told our warranty did not cover the table issue, only because they could not figure out how to fix the problem I believe. We buy extended warranties to cover unexpected failures or other issues that might happen not to be told you don’t have coverage for that issue. This is my second issue with extended warranties and both were a bust by Leon’s and their other company. Wasted money and a lot of headaches dealing with this company. They don’t care as long as they can take your money. We went weeks without a table to eat at since it is our only one. Finally after all the bs givin us I decided to try fixing myself. Went out an bought Gorilla Glue for glass and metal, prepared the glass a directed, sanded the disc flat, applied thin layer of glue and put where needed with weight on it. Let set for a week the put back together and it is holding just great, disc is a little different looking due to sanding but with a placemat over it you don’t notice. Overall never again will I buy into an extended warranty.”

Helpful Report

Posted 2 years ago

“I bought sofa from leons about 4 months again. The quality was not good. I asked for return but they gave me hard time to return a defective sofa. In the end they agreed to rerun the 3 love seats. I ordered another one but the Delivery date give to me was two months later, which I agreed to as I had no choice. When the delivery date came close they called me to advise that the delivery date has been pushed for another month and a half. I went for Leona at Vega Blvd, Mississauga and the sales agent Raj took me the customer service manager Simrin, who advised me that they can not do much except that they can compensate me with 200$ discount on an almost 4500 sofa set invoice. I asked them to call the site manager, who did not bother to even come out of his office, and who was apparently more busy with playing games on his cell phone than try and resolve customer issue. His arrogance was such that he reprimanded Simran that why did she even offer a 200$ discount to me. I saw him playing and wasting time on his phone all along while I was dealing with Simran and Raj for resolving my sofa huge delivery delay issue. In the end it’s very bad customer service with the worst store manager, refusing to get off his seat and helping customer out.😡😡😡😡”

Helpful Report

Posted 2 years ago

“Furniture was fine until we had it delivered by their “recommended” 3rd party delivery. First they showed up alone, not sure how he was going to handle a couch by himself. Dropped my unit and broke one of the back panels. And then, he didn’t know how to remove the back rest from the seats, totally useless and not worth the 80 bucks. Whatever you do, don’t use this service that they offer.”

Helpful Report

Posted 2 years ago

“I order a sectional cost almost 5000.00 it was supposed to be delivered in 12 to 14 weeks. It’s now 18 weeks and costumer service would not return my emails. The salesman keep promising dates. But no delivery. They have my money over 18 weeks never again would I shop there. I spend over 15000.00 in the past 3 yr. next promise is may 18th 2021. No delivery I will be asking for a refund with interest Michael Rogers”

Helpful Report

Posted 3 years ago

Leons Furniture is rated 2.3 based on 271 reviews