Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.23

2.2 Rating 468 Reviews

29 %

of reviewers recommend Leons Furniture

Company Reviews

Questions

Metrics

2.2

Based on 468 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 42%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 1 star review on 24th May 2025

Carole Lepage

Leons Furniture 5 star review on 1st April 2025

Jennifer H

Leons Furniture 1 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a three-seater sofa in July 2025. The sale Rep was pleasant and helpful, the delivery went well and as expected. My question is: Why do Leon's (Ottawa) deal with a Quebec firm to do its fabric protection ? There are plenty of firms within the province of Ontario that would appreciated Leon's business. A Rep from "Magie Seal" (Montreal) was at my house, for a whole 5 minutes, to complete the fabric protection. Here's my thought -- how much protection will that be in the end ?”

Helpful Report

Posted 4 weeks ago

“We had the pleasure of being assisted by Kevin Ovington at Leon’s during our recent purchase of a new mattress and kitchen chairs. From start to finish, Kevin was attentive, knowledgeable, and genuinely committed to helping us find the best products to suit our current needs. He took the time to understand what we were looking for and made sure we left feeling confident and satisfied with our choices. His professionalism and friendly approach made the whole experience smooth and enjoyable. Thank you, Kevin, for your excellent service!”

Helpful Report

Posted 1 month ago

“After visiting 5 furniture stores, we decided to purchase a reclining sofa and love seat from Leon's. Sheldon, our salesperson, was a joy to work with. We received our furniture as scheduled. However, even though we were aware we'd have to unwrap the pieces and put it together, it was a lot of work. The packaging was extensive with cardboard and Styrofoam and plastic, and the backs of the loveseat and sofa had to be assembled, put onto the two pieces. What ever happened to furniture stores delivering and setting up and hauling away when you buy new pieces from them. Gone are the days when this was part of customer service from furniture stores. If an elderly person was to receive something like this , there would be no way they could do it. Be aware, if you are buying furniture that you will be putting in a good couple hours of unwrapping and sorting into recycle bags.”

Helpful Report

Posted 1 month ago

“Efficient service , good price on purchase . Salesperson very accommodating . Only negative was , the item is not in stock . Have to wait for delivery .”

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Posted 3 months ago

“Whitby store; Friendly staff, understanding, they can work within your budget. I would shop here again.”

Helpful Report

Posted 1 year ago

“I made a purchase in Owen Sound of a new mattress. Amy was a tremendous help, will highly recommend her to anyone looking to make a purchase.”

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Posted 1 year ago

“Bought a new Samsung range and above stove microwave oven. Our Red Deer representative, Austin, was prompt, courteous and very knowledgeable about the products we wanted. Thank you Austin for making our purchase at Leon's a pleasure.”

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Posted 2 years ago

“Kenny was our salesman when we purchased a fridge recently. He was very helpful and nice to deal with. Also very impressed with Leon's delivery with time notifications.”

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Posted 2 years ago

“We recently purchased a Living room sofa, a dinning table set and a recliner chair. We are very happy with the outcome of the items purchased. Our sales representative Mr. David at the Woodstock branch, has been extremely helpful with his knowledge and recommendation on our purchases. Thank you again Leons for making my home look beautiful.”

Helpful Report

Posted 2 years ago

“Bought a sofa and recliner chair at Leons 1755 Ellice Avenue Winnipeg yesterday. The sofa was a managers special and last one. Got more off than the stated price. Was very happy. The salesperson T. Liang was very helpful and knowlegable. Supposed to be delivered on Tuesday. Hopefully this furniture will last. My order # is08112WPQWZG. Giving this review in hopes of winning my purchase. Thanks for the chance.”

Helpful Report

Posted 3 years ago

Leons Furniture is rated 2.2 based on 468 reviews