Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.34

2.3 Rating 276 Reviews

32 %

of reviewers recommend Leons Furniture

Company Reviews

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Metrics

2.3

Based on 276 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 42%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shawn M., sales at the Coquitlam store, was very professional in facilitating our purchase of a Kingsdown mattress mattress cover. We are very satisfied.”

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Posted 10 months ago

“Customers be aware! Don't buy any extended warranty on any appliances! You will waste your money and you will end up with a broken appliance. My fridge broke recently and it is two weeks and no one came to fix it yet. I threw all my food in the garbage! No one takes responsibility for the services that should be provided. I paid for the extended warranty and that was the biggest mistake. Never again!”

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Posted 10 months ago

“Customer be aware! Do not buy from Leon's Furniture, I purchased a dining table and chairs set from them spring of 2022. The dining table set was very expensive close to $4000 and I am pretty sure the actual table it self was never finished to protect the wood as within a year there are several marks from cups, flower vase and even on the corners of table. I finally called to complain because it shouldn't be in this condition within a year time and I always have used place matts and at times a table runner. Leon's had a tech come out to confirm that the could not repair any of the marks, it will have to be refinished. My brand new table needs to be refinished after a year and because I was four weeks past my warranty coverage that can not help me. I will never purchase anything from Leon's ever again and I warn customers that the furniture they sell is very poor quality and they charge a lot of money for it furniture. Their customer service is also terrible, I dealt with with Nisha Negi (Customer service) she did have a tech come out but from his visit and telling me they would need to refinish the table it's beyond repairs. I had to follow up with her because I never heard anything after tech visit. When I spoke with Nisha the second time she said there was absolutely nothing they can do since it's past my year and I will need to pay to have refinished, I could either go through them or someone else. Then as I was upset saying I would be writing a very bad review her comment was go write a review Ms. Lesley. I want to share with all of Canada so they do not use this furniture company and eliminate these very unfortunate hard lessoned experiences. Awful service and product.”

Leons Furniture 1 star review on 15th June 2023

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Posted 10 months ago

“I purchased a dinning set online. I phoned the location at Sheppard and McLevin in Scarborough and left a message for a representative to call me back. A fine young gentleman by the name of Jaz returned my call. He was outstanding in his customer service skills. His polite manner and his willingness to help compels me to make more purchases. Thank you to Jaz and to Leon's for hiring the right people.”

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Posted 11 months ago

“Very lovely store”

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Posted 11 months ago

“Leons sold me a microwave that came with physical damage. Leons refuses to provide a refund or an exchange for the product. The Leons store manager from where I purchased the defective product told me that he believes I'm lying about the fact that the product came out of the box already damaged.”

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Posted 11 months ago

“Leon's Furniture over promises, under delivers. Customers do deserve to be well treated with respect. Unfortunately @LeonsFurniture they don't know what that means. Stay away and save yourself the frustration. Corporate customer abuse at its finest.”

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Posted 11 months ago

“Poor quality furniture. No customer service. No one attends phone neither reply to emails. Store staff trained to turn customers away if they bring a complaint. No return policy. If you want to return they deduct 50%. Never buy again store.”

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Posted 11 months ago

“I had a great experience at the store. The Salesman was very helpful and very pleasant. I found exactly what I wanted.”

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Posted 1 year ago

“I had a problem with a area rug I purchased, our sales rep Renee Noel (good rep) put us in contact with Debra the service manager... just like that the problem was solved. Hats off to Leons and the great staff. Well done. Gerry Allard”

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Posted 1 year ago

“They delivered meat, a dining table, which was defective from the beginning and missing pieces been three technicians that came to my house. Miss three days of work, and yet still not resolved, running after them, and what they say what they do or two different stories, very unprofessional, and a waste of time and money.”

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Posted 1 year ago

“We went to change the sofas’ color that we chose a week ago. Our agent was not in duty so Ali on the front desk and his colleague were willing to help us and they did a great job. We really appreciate it. We always have had a good service at Leon’s Ottawa.”

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Posted 1 year ago

“We had a wonderful experience with Denise Keown at the Barrie store. I recommmend her to anyone I give a five stars”

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Posted 1 year ago

“Brand new sofa, I spent $1800. They deliver it wrong colour and after a year springs are coming out of the seats. I will never buy or recommend Leon’s again customer service terrible”

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Posted 1 year ago

“I went to Leon’s to purchase a few items for my home, the staff at the McLaughlin location was very helpful, knowledgeable, accommodating making myself and my daughter felt very welcoming. A huge huge thank you to Veronica the store Manager, Megha the store customer service representative and Ramanjot. These there ladies are excellent and I highly recommend stopping by the store and requesting one of these ladies to assist you with any purchase big or small. Excellent customer service ladies. Kenisha Ellis”

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Posted 1 year ago

“Kenny was our salesman when we purchased a fridge recently. He was very helpful and nice to deal with. Also very impressed with Leon's delivery with time notifications.”

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Posted 1 year ago

“I went to Niagara store to look at bed frames , immediately Alan came over to me although I was headed to another salesman , he then pointed to the bed frames and went away to do something else , came back , and got a phone call So he left me twice Not acceptable Alan I did not buy anything as I had a better price at Sleep Country which he said was hard to believe and to check it out”

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Posted 1 year ago

“Extremely uncomfortable experience. Harassed by salesman. Awful! Just wanted to look around and see if there would be anything I'd like for my new apartment. I got followed everywhere I went, asked so many questions and even though I repeatedly said that I just wanted to look around for a bit, the salesman did not leave me alone. If he wasn't talking to me, he was walking right behind me and constantly looking at me. Extremely uncomfortable shopping experience till the point I left the store, deciding I would not come back here.”

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Posted 1 year ago

“Terrible service. We purchased a complete set of appliances from Leon’s for our new residence. We had them delivered a week or 2 early prior to the installation date. After trying to install our oven, discovered it would not fit in the cabinets. We contacted the cabinet installers to confirm no errors were made on their part. Soon after dis obeyed that the oven must have been damaged in shipping. Called marlin the sales person and he accused us of damaging it. He said we should have called in within 3 days of receiving it. He told us to call customer service. The woman we spoke to told us to pound sand and contact lg directly. Very poor service from Leon’s. Never deal there.”

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Posted 1 year ago

“Bought a couch and reclining chair at the Regent location, my sales person Mohammed Rahmen explained to me everything I needed to know in good detail. He got all the paper work and everything done quickly and I wasn't pressured or rush, good salesman. Wouldn't definitely come back in the future here as I am looking for a coffee table.”

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Posted 1 year ago

Leons Furniture is rated 2.3 based on 276 reviews