Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.20

2.2 Rating 429 Reviews

28 %

of reviewers recommend Leons Furniture

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Metrics

2.2

Based on 429 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 1 star review on 24th May 2025

Carole Lepage

Leons Furniture 5 star review on 1st April 2025

Jennifer H

Leons Furniture 1 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

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“Absolutely terrible customer service. Trying to get delivery out of town is terrible. At least 15 phone calls to try and get things in place. They seem to have no idea what’s their policies, etc. No “friendly” customer service at all.”

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Posted 6 months ago

“Excellent customer service from Pax. Highly recommend Pax His advice helped me get quality furniture.”

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Posted 6 months ago

“We bought sofa and love seat in Sept 2020, Decor-rest brand. In Sept 2023 I was showing my daughter the benefits of flipping cushions and realized how much it faded. I had paid a lot for fabric protection guarantee. I contacted Leon’s Saint John who referred me to DecorRest.id had it past 2? Years, and fabric protection can cause that. I sent pictures, I was told it’s because of windows in the room. Then suddenly I could not email Decor rest any more. My fendi wood colour sofa is now 50% pink. I paid too much to have a sofa that faded like that. My 12 year old Decor rest that’s in the garage looks better.”

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Posted 6 months ago

“Bought a washer, dryer and brutal tempurpedic mattress, not cheap. Not much information/knowledge on washer and dryer from salesperson. Really hate them both! Energy efficient…it takes much longer, especially if you have to wash your load twice. Hardly enough water. The dryer buzzer could wake the dead. (Yes, I know YouTube could tell me how to do it, but I’m not able to push around appliances and I’m not that mechanically inclined. Reviews on them aren’t great, but we’re trying to accept the blame for choosing something we didn’t know much about. Now the mattress has a 200 night return policy (it hasn’t been that yet) but they don’t tell you it’s not a refund til after you pay for it. Yes, you get in store credit, but it has to be for a mattress. If the mattress is less than you paid, they keep the difference. And as an added punishment, you have to pay for pick up/delivery. Once they’ve gotten their money, they honestly are done. I so regret giving them my business.”

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Posted 6 months ago

“One star is still higher! Delivery guys are lazy and non-collaborative. Driver decided to cancel the delivery just because he saw a construction in the front entrance. He could not even attempted , there were several deliveries and move-in and move-outs going on despite of the construction. The building management allows delivery and accommodates such matter. We already paid for the elevator reservation for the day but the merchandise was not delivered. The customer service representative was unable to resolve the issue. Go somewhere else to buy your furniture.”

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Posted 6 months ago

“Bought what was supposed to be a genuine leather sofa. Turned out while they only list "genuine leather" in the specs under material, they actually used leather match on the sides. The rupture happened a couple of months after the warranty ended, so Leon's aren't taking any responsibility.”

Leons Furniture 1 star review on 5th November 2024

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Posted 6 months ago

“GO ELSEWHERE... Leon's arrived and the guy walks right in the house on my ceramics with his dirty wet shoes.. That was the beginning of our nightmare..... The then proceed to dump all the dirty boxes in my bedroom 7 very large boxes as it was a Dresser with Mirror (2) Night stands and a Sleigh bed with drawer!!! While bringing the last box up no idea where they though it was a good idea to being a dirty wet strap and trolley with them, when I had informed them this was a brand new 4500 carpet that was in stall less then (2) weeks ago!!!!! The strap left stain marks on my carpet... I was so upset so what did they do but leave... Leon's states on there website we will deliver with ready to assemble... It took us 4 hours to remove all the boxes and packaging that they left behind my garage was full. We have over the last several days made 7 trips to the dump to get rid of the Styrofoam and boxes. Then the wood frame we have to keep in the garage for (2) weeks until the city can come and pick them up. I called Leon's Hamilton Store to complain this was absolutely ridicules that Leon's could damage my carpet leave a complete disaster in my house. I was told to send picture to which I did. I was told Dave from the Burlington Store is the manager and they would send him the Picture and he would call me the next day!!!! OF COUSE NO CALL NO APOLOGY NOTHING..... Go to Ashley Furniture they delivery people are amazing - Shop anywhere but leons!!!!!.”

Leons Furniture 1 star review on 1st November 2024

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Posted 6 months ago

“What a great experience. Charlie our sales person was amazing. Great information and no pressure. The delivery was awesome. Really nice guys and fantastic service. They were efficient and friendly and got the delivery completed quickly and carefully. Much appreciated the skill with which they brought in our furniture. Honestly can’t say enough good things about this company. Good customer service is hard to find these days but Leon’s sets a stellar example of the best. The staff member who contacted us by phone was lovely too.Thank you so much.”

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Posted 6 months ago

“This place is brutal. Leons employees are only interested in getting the purchase, after that they become invisible and non-responsive to calls. I spoke with a manager who said they would call back the same day...3 days later and still waiting. Bought appliances at the beginning of September and dates keep changing due to their incompetence and lack of professionalism. Leons continues to inconvenience my family and continuously postpones my delivery to a later date, with zero accountability. Tired of excuses, tired of the poor customer service and tired of waiting for products I've paid for and have yet to receive. I recommend purchasing your appliances from chains like the Home Depot, Rona or the Brick should all offer better service.”

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Posted 7 months ago

“I went to purchase a couch, loveseat from Leon’s. Immediately I cancelled the loveseat. The delivery guys were to deliver the couch to my apt. They couldn’t deliver & left in the hallway in front of a fire escape. There are two people who live in my apt. My 87 yr old mother & myself. Leon’s Brampton mgr was advised immediately that this couch was used. They were not taking it back. He said the couch is marked as delivered. The couch is used. I have even contacted Leon’s head office & the girl also told me they were not taking the couch back. The couch has a hole in the front, the top and back of the couch fabric is all worn out. The arms are not even. You can see its used. I have never had such a hard time in the past with Leons and this is a disappointment. The mgr in Brampton doesn’t care about the consumer and especially head office when the “girl” didn’t want to hear the explanation. I did receive a call from the Brampton store that they were coming to pick up the couch & credit me back. This couch had been a burden to our household as it just sits snd takes up space. No one can sit on it & no one will. My mother is 87 & I’m in my 60’s & “we” did the damage as per the mgr at the Brampton store. I would like for him to tell me how the 2 of us made such a mess. I do not accept this kind of behaviour from Leon’s or their employees. I keep reaching out to hear a good out come, BUT you being a consumer, read previous reviews before buying from Leon’s which I wish I did beforehand. This is not finished & I will be NOT accept “delivered” as an answer. Look at the pictures & judge for yourself!!!”

Leons Furniture 1 star review on 25th October 2024

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Posted 7 months ago

“The amazing duo of pedro and martin from leons returned again for another delivery of a new piece of furniture. This time a dryer. Friendly, organized, prompt, they took out the old one and put in new one in a flash. No complaining, friendly, service. kudos you two!”

Leons Furniture 5 star review on 24th October 2024

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Posted 7 months ago

“Not much inventory on Appliances”

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Posted 7 months ago

“A very bad experience. We purchased a recliner chair set on December 21 2023and did not receive it until April of 2024 just two days after we received it we noticed it was broken, and for the fourth time we went in there complaining about the bad service and the broken couch .some guy finally came out and agreed it was broken. But couldn’t get the parts .it is now October 21, 10 months later .my wife has past away from cancer in September and never got to use ,it is still not fixed, this whole event has been horrible. And doesn’t look like it will ever be resolved. My name is George Dwernychuk. And my phone number is 306-914-0388”

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Posted 7 months ago

“2nd time trying to get service under king and state warranty. 3 plus weeks waiting for to get fixed thru A&Aappliance repair.DO NOT GET EXTENDED WARRANTY THRU THIS COMPANY. Shop around. Terrible . Should have googled reviews.”

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Posted 7 months ago

“they sold me a washing machine that was defective since day one, they told me to deal with the repair company who basically sent a worker who insulted me and stole all my keys worth over $100. This is the worse experience of my life, i paid the machine so i can get scammed and stealing from me. This was the worse of the worse. Instead of replacing the machine, its been 4 months of hell washing my clothes in my bath tub....seriously horrible service and again they sent somebody in my house so they could steal from me and my tools what the hell is wrong with them. Basically the worked lied all kinds as well, seriously beyond disgusting.”

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Posted 7 months ago

“Owen sound store has absolutely no warranty or customer service. Not to mention no one that works there gives a rats ass about the customer once they have your money. They should be ashamed of them selves.”

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Posted 7 months ago

“It started out that a tag came with the Stove saying that that type of stove could cause cancer. Nothing came of that and was blamed untrue and that it was in the USA. I cannot stand this stove. It looks nice but I do not like how it works for me. I prefer the simple stove with no problem. I would never recommend this type of stove to friend, family and previous co-workers. I have never had such a disappointed buy at Leons. Claudette Laurin 208 Oakwood St. Port Colborne, ON L3K 5G7”

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Posted 7 months ago

“There wasn't an option for ZERO ☆ bc that is what they deserve. Ordered a brand new loveseat recliner couch with power bar outlet in the middle backrest. The couch was dropped off but not unpacked or put together as there were cords that needed sorting thru. The recline handles we broken, the under arm rest storage knows were missing so armrest doesn't sit properly, the stitching in the seat was missing and the cover was coming off.. Called numerous times but was given the run around, paid for the insurance for new couch and setup -didn't get that back and we are left with a damaged couch that doesn't recline!!! DO NOT SHOP HERE!!”

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Posted 7 months ago

“this is absolutely the worst business ever. i will never shop there again.”

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Posted 7 months ago

“We purchased from Leon’s Orillia the salesperson was Maria Lamanna . She was excellent offered extra discounts, she has a wonderful personality and a great asset to your company . Gerry Weller”

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Posted 7 months ago

Leons Furniture is rated 2.2 based on 429 reviews