Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.34

2.3 Rating 272 Reviews

32 %

of reviewers recommend Leons Furniture

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Metrics

2.3

Based on 272 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 42%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Anonymous

Anonymous // 01/01/2019

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“Great price for the leather sofa I purchased. The delivery went smoothly and the guys were friendly and efficient. I will order more from them in the future”

Helpful Report

Posted 5 months ago

“Please pay attention to this important message! I have bought a furniture from this place with a 10 years of warranty where it was ripped from the end! I tried to call and replace it but they were rude to me. Please don’t buy from this place”

Helpful Report

Posted 5 months ago

“Bought a washer (for mom) from Leo'n the product was defective from box never worked was refuse warranty after a few days not even use once if you GE and your suppliers can back up you products you should not be in business I can understand if leons wants me to go to the manufacture for warranty if I had used the product for a few days was defective from day one so it means GE doesn't have a competitive quality team to make sure product is deliver in good working condition, so right now the only option for me is to scrap the product and my mother an old lady on pension, is out money”

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Posted 5 months ago

“Their delivery guys are unprofessional arrogant and disgusting to talk to.”

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Posted 5 months ago

“Customer service very good I bought 3 appliances but they will not be delivered for 6 weeks which is fine with me the price of appliances was very good I am very pleased with the prices thank you”

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Posted 5 months ago

“Had a great experience with Leon's customer service in particular Sharez. She was so great in working with us for a service issue with our oven and calling to follow up to keep us updated. Thank you Sharez! great customer service is so hard to find these days so it was a pleasant experience.”

Helpful Report

Posted 5 months ago

“Only salesperson could find in the store was busy sitting on a piece of furniture texting on his cellphone. Had to interrupt him. The salesperson, Marcus, didn’t engage in small talk, barely made eye contact. Made mistakes in my order including my home address and printed receipt still had a balance showing in full even though I paid in full. Purchased two mattresses. A twin mattress I took home the same day. Waited for over an hour outside the store at the garage bay. Had to go back into the store to inquire what the issue was. Staff did not have a copy of my receipt. Very unorganized. The second mattress I purchased was a queen mattress that I had Leon’s deliver. When the mattress was removed from the plastic covering the mattress was dirty and ripped along the side. I requested a refund from the local store and online but was denied despite after waiting for two weeks for delivering a defective product. Now I am told I have to wait over a month to receive a replacement. Customer service telling you you cannot receive a refund because it is policy and not elaborating on that is not acceptable. Leon’s should take some learnings from Wayfair. They have excellent customer service. Will not be back to purchase anything from Leon’s again. Would not recommend this company. Terrible experience. Should have walked out of the store and left Marcus to text on his phone.”

Helpful Report

Posted 5 months ago

“I bought a dishwasher in April. It broke down three months later. They used an installer of their choice to install it. They kinked the lines in my dishwasher and the dishwasher no longer worked. LG replaced the dishwasher and gave me some money back towards the install fee. But Leons would do absolutely nothing for me towards the install fee, even though I had just finished paying the instal fee to a company of their choosing. Plus the lady that originally installed my dishwasher attempted to take a hose that did not belong to her that I paid for and she reinstalled the old hose. Not happy with the service at Leons at all. I’ve bought numerous things from them over the years, and I expected them to do something to compensate me for the install fee that I just paid and had to repay. Plus, I called Leons three times and each time they hung up on me because of a new phone system I had to finally go in to find out what was happening with the replacement dishwasher.”

Helpful Report

Posted 5 months ago

“We bought 2 recliners, we loved them. After about 4 months they had warped/bent backs and the stuffing was so compressed they were uncomfortable. One was sent back for repair, repaired brought back in worse shape due to just bad workmanship. The second was pickup for repair and returned. It was good un til 4 days later when the new stuffing started falling out. The first chair is back in the store for more repair. We are done with the incompetence of the manager and technician. We are going to take them to small claims court. It is absolutely ridiculous!”

Helpful Report

Posted 5 months ago

“My husband and I went into the Burlington, On store on Oct 29th - we had a very pleasant visit due to our salesman Clive. We in turn purchased a leather sofa and love seat and will hopefully (need to get the middle console out of the Dearborn love seat) be purchasing another set in the near future. Thanks Clive for making this shopping experience easy. Keep up the great job!”

Helpful Report

Posted 5 months ago

“We purchased the 4 year extension warranty for our stove and dishwasher, at a cost of $360.00. Diswasher broke down. Filed a claim on August 31st for a repair. Today is October 26 and repairman is due to come today ... 2 months later! Do not spend the money on this scam warranty. What if stove had broken down??”

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Posted 6 months ago

“Christian Clifford, in Stratford was such an amazing, accommodating sales rep. The delivery men were excellent. Polite, respectful, and highly competent. All of them.”

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Posted 6 months ago

“They scam people.They put insurance charges on your account without any information”

Helpful Report

Posted 6 months ago

“Bought a dishwasher and had it installed less than two years ago. Started making a grinding noise aver a month ago. Two service people have come to try and fix it. They say it is non repairable and I have been given a prorated credit. I bought the extended warranty with the assumption that if could not be fixed it would be replaced. Their warranty company is with King and State. This company does not inform the manufacturer of the problem, therefore, no input into help with a solution. I will NEVER purchase another item from Leon’s or the Brick”

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Posted 6 months ago

“Purchased a GE washer but haven't used it enough to check on its durability. Delivery service was exceptional and installation complete.”

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Posted 6 months ago

“Stove didn’t work when delivered.went and chose another model cause the one I wanted would take 6 weeks to come in….when second stove was delivered side panel fell off. Went to store and asked to speak to manager she wouldn’t come and talk to me ..now waiting for third stove. Very disappointed And absolutely no compensation for all this ….don’t feel they value my business. This was my third purchase from Leon’s this year but I will never go back”

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Posted 6 months ago

“Please don't buy anything from leons. They have bad customer service, kept on miss handling my items, and they lie a lot I will never buy anything from Leon”

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Posted 6 months ago

“Return It’s the worst thing ever happened to me in canada I bought 2 sofas and i received last Saturday. On your website you mentioned the customer satisfaction is guaranteed but this is not the case it’s a big lie , i spent around 2500$ for 2 sofas and they don’t fit at my place When i received the sofas i didn’t really like how they look and wanted the delivery guy to take them but The delivery guy told me that i have 30 days to return it because i didn’t like how they look when i received them and when i called 2 days after the lady told me no return so i have to live with that and it really effects my mental health”

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Posted 6 months ago

“Bought a Samsung gas stove June of 2018 and now that the warranty is over, you can smell gas coming from the stove! Phoned to see if anything can be done, but no!”

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Posted 6 months ago

“We purchased a new dishwasher, stove and Frig from Leon’s when renovating our kitchen When we tried to use the stove several months later we discovered that the stove was full of grease an burnt on food which is still in the oven I reported the problem and eventually went to the CEO We we bacillus told to go to hell We spent Thousands of dollars with Leon’s and was basically told yo go to hell I expected better service because of the amount of money spent so them To date I just cannot use the oven Over the years we purchased various thing from them and as customers were not expected to be treated like trash I would never walk into any of their stores again nor will anyone I know Warning Check your goods in the presence of the delivery men a take photos better yet is not to shop at any of Leon’s store”

Helpful Report

Posted 6 months ago

Leons Furniture is rated 2.3 based on 272 reviews