Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.33

2.3 Rating 280 Reviews

32 %

of reviewers recommend Leons Furniture

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Metrics

2.3

Based on 280 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 5 star review on 17th May 2024

Anonymous

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Anonymous

Anonymous // 01/01/2019

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“Pam is an amazing ladyshr knowledgeable and friendly we got the best service. When shop at Leon's ask for her. Great quality furniture.”

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Posted 1 year ago

“Bought a brand new 75 inch TV on black Friday and when I got home, it didn't work and they won't let me return it or exchange it! When I contacted the extended warranty people, they told me to go deal with Leons! So no tv for us to watch our Christmas movies or the Santa tracker! Disgusting 😭 No tv for Christmas! #leons #leonskelowna”

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Posted 1 year ago

“From purchase to delivery was phenomenal. Special thanks to the the delivery crew who were friendly and courteous.”

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Posted 1 year ago

“We purchased a 65 inch TV from Dan Fuller on Fri. Dec. 2. He was extremely helpful and courteous.”

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Posted 1 year ago

“As a new comer I bought all my home furnitures from Leons and wasted a lot of money on them! the dining table drawer and dresser were peeled after less that two months! the dining chairs were never fixed because the holes were not alined. The box spring made noisy after three months! The worse thing about this company is that nobody is responsible as a customer service after they sold furnitures! Nobody!! This is my first awful experience I've ever had with purchasing furniture!”

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Posted 1 year ago

“Way to go Leons! Outstanding Service! I am extremely happy and grateful to the following, Windsor Leons' salesperson Terry and manager Ali H., and Brantford sales manager Amanda. I cannot say enough good things about Terry and Amanda who went out of their way to help us get 2 beautiful leather chairs. I have been looking for quite some time. Terry even picked it up for us in Brantford! His manager, Ali, was also very kind in helping us. Thank You!!! Christmas came early!”

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Posted 1 year ago

“Extremely poor customer service and unehical behaviour from the Leons Richmond Hill Ontario Store Rep and Manager. I have paid for a mattress online and also paid for the Old Mattress disposal service online. The delivery guys delivered the mattress today but refused to take up the old mattress since its not wrapped. They told me that I was supposed to pickup the old Mattress cover and wrapped it and I should call the store. Richmond Hill manager refused to talk and the sales rep was not helpful at all. Totally unprofessional behaviour. Since its an online purcahse, Leons should provide every thing needed for a successful transaction and delivery (Note: they specially called me for this additional purchase of mattress protector after online purchase of mattress and told me that they cannot honor the warranty unless I buy a Cover from them) which was after the the online purcahse of mattress. Its just like trapping someone. Very dissapointed with leans. Definately my and my family last purcahse with them. I will advise not to do online purchases with Leons, specially Richmond Hill Ontario Store”

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Posted 1 year ago

“Dishonest about length of time to receive furniture. We were ok with waiting 3 months, now it's been 6 months with the delivery date getting pushed back monthly! If they were honest at the beginning, would have chose a different style or went somewhere else!”

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Posted 1 year ago

“Great service from John Lee. Very straightforward and honest.”

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Posted 1 year ago

“I bought a washer dealered on one Tues broke the next. The do not stand behind there products. I could see if it was a few months but one week. They need to have at least a 30 to 60 day return. This was leons fredericton NB. The worst place to buy anything. All they want is your money. ONE WEEK SHOULD OF TAKEN IT BACK AND THEY FIGHT WITH THE MANUFACTURER. But they don't care they got my 900 dollars. If they don't believe in the products don't sell them. Now on my 3 week no washing machine. Was going to replace all my appliances. Will not be going to Leon's. Going to try the Brick instead. I should of read the reviews first. But I did reliase they went so down hill in the 20 years. (The last time I bought new appliances). Will make sure to tell all my friends and family. They only good thing I have to say is the delivery guys were nice.”

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Posted 1 year ago

“A big shout out to Pamela from the Leon’s store in Saskatoon, we were greeted right off the hop with enthusiasm and genuine smile. We ended up purchasing a beautiful sectional with full warranty .she has been quick to answer any questions or worries we have had. Thank you Pamela!”

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Posted 1 year ago

“Just purchased a new Tempur Pedic bed package. Ruddy Campbell, Leon’s sales advisor was extremely helpful and so knowledgeable. Ruddy assessed our needs based on health and sleep habits and recommend the best option for us. My husband has multiple health issues that require us to go the extra. Ruddy, thank you so much for all your help. I highly recommend seeing Ruddy at Leon’s 💖 He is the best!”

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Posted 1 year ago

“Kept me up to date regarding the shipping date and apologized for a delay due to the supply chain. Delivery was at the designated time and the staff were great!”

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Posted 1 year ago

“This was a second delivery. The First time some parts were missing. This time I made a request to check if everything is there and my request was denied. Worst service I ever had. Will make Leon's a last choice to buy.”

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Posted 1 year ago

“Leon’s Hamilton - best store ever! Great prices, great service!”

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Posted 1 year ago

“YOU WILL HATE YOURSELF FOR SHOPPING LEONS NORTH EDMONTON Purchased Dresser chest of drawers two night stands at delivery the delivery staff canceled damage to shipping box of dresser placed in room in position to hide damaged shipping box base that had wood framing protruding 2 inches. Leons is so deceitful as a company they don't have delivery invoice for customer to respond if product in complete and free of damage upon delivery so NO RECORD of damage broken or missing product. Very dishonest unskilled no knowledge customer service agent name PRESIOUS, ask for anybody but this employee as she will promise something but not fulfill promises and do opposite. DO NOT SHOP LEONS NO COMMUNICATION OTHER THEN PHONE to leave no traceable or trackable information within todays technology as use in showing the Complete Failure of LEONS FURNITURE as the WHOLE COMPANY full of dishonest personal. LEONS EMPLOEES are persons of no integrity and no morals DO NOT PLEASE DO NOT Put yourself through YOUR WORST NIGHTMARE SHOPPING AT LEONS FURNITURE Edmonton North. LIES and DECEITFUL!! Experience dealing with Shipping Delivery and CUSTOMER SERVICE. LEONS Furniture is second rate as all product is damaged, defective, and NO Documents to Record shipping, commitment dates, Problems with product. UNinformed staff and service agents dishonest You Will HATE YOURSELF for any BUSINESS with LEONS Furniture”

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Posted 1 year ago

“Worst customer service. For heaven sake, please don’t buy from this shop. I purchased a dining set on June 20 for 2000 dollars and when they delivered the product, We got to know that one of the chair was damaged and we raised a ticket for chair replacement. We tried calling them ( 12 to 15 calls) and we also visited the shop 3 times but no positive response. Now it’s been 5months still we are waiting for the chair replacement .We also added a 5 year protection plan along with the purchase but they are not willing to extend that not even for 2 months. I have all the call recording details”

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Posted 1 year ago

“...cornwall ont ...boughr mattress ...was charge wrong price...no adjustment ..excuse already paid...when an couple time ...lesson learn never paid in advanced ...iten is not deliver yikes”

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Posted 1 year ago

“WARNING: do not buy the extended warranty, Leons does not honor it. They instead send it off to another company which is located in the US and say they will e-mail them for you and you never hear from them. And when you call Leons you get a very rude person or persons telling you that they are not the warranty holders and have nothing to do with the warranty.. So my question is why are Leons taking the money for the extended warranty and giving you the run around..”

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Posted 1 year ago

“I bought 2 bed sets for my kids on July 31, 2022. Both beds have some issues and I reported them immediately. Now it is more than two months and issues are still there. All staff members are arguing with me instead of resolving the issues. So, I would recommend all new buyers before buying any thing from Leon's McLaughlin and Bovaird location. Otherwise you will loose your money and time like me. Be careful.”

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Posted 1 year ago

Leons Furniture is rated 2.3 based on 280 reviews