I purchased a sofa with extended warranty and after a short while my seat was sinking when I raised the recliner. I went to the store to report this and they asked me to send them pictures of what was happening. I sent the pictures and after a week I hadn’t heard from them so I contacted the store and they said they would ask their manager again and they should know something by Friday. The person who I was interacting with went on vacation the day they told me to check back. So, after about 3 more days they arranged to send the supposed inspector to my house. Instead, the sent their delivery guy who I wasn’t able to communicate with because he didn’t speak fluent english. Now, the seat doesn’t sink as bad, but most of the time when I sit down the recliner pops up without me engaging the recliner. Pitiful customer service and I won’t go back to 43 Avenue and Bell Road.