Made a purchase which was to arrive within 2 weeks, arrived more than 1 month later with no communication to us, we had to keep calling and asking for a date. Their customer service and phones are HORRENDOUS! Hang ups, can't transfer calls, no call backs. Purchase of washer and dryer arrived and their is an issue. It's been 4 days of calling and since the delivery and NOBODY is calling us back, always the same excuse, they are busy, with a client, will back and no to no avail do we get a call back. I have a washer and dryer that has been fully paid for sitting here and cannot be used or returned or issued resolved. I will NEVER EVER purchase anything from Leon's and I have been a customer for over 25 years! We have NEVER had such horrible service with ANY product.