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Leons Furniture Reviews

2.3 Rating 272 Reviews

32 %

of reviewers recommend Leons Furniture

Company Reviews

2.3

Based on 272 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 42%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

33

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased the 4 year extension warranty for our stove and dishwasher, at a cost of $360.00. Diswasher broke down. Filed a claim on August 31st for a repair. Today is October 26 and repairman is due to come today ... 2 months later! Do not spend the money on this scam warranty. What if stove had broken down??”

Posted 6 months ago

“They scam people.They put insurance charges on your account without any information”

Posted 6 months ago

“Bought a dishwasher and had it installed less than two years ago. Started making a grinding noise aver a month ago. Two service people have come to try and fix it. They say it is non repairable and I have been given a prorated credit. I bought the extended warranty with the assumption that if could not be fixed it would be replaced. Their warranty company is with King and State. This company does not inform the manufacturer of the problem, therefore, no input into help with a solution. I will NEVER purchase another item from Leon’s or the Brick”

Posted 6 months ago

“Stove didn’t work when delivered.went and chose another model cause the one I wanted would take 6 weeks to come in….when second stove was delivered side panel fell off. Went to store and asked to speak to manager she wouldn’t come and talk to me ..now waiting for third stove. Very disappointed And absolutely no compensation for all this ….don’t feel they value my business. This was my third purchase from Leon’s this year but I will never go back”

Posted 6 months ago

“Return It’s the worst thing ever happened to me in canada I bought 2 sofas and i received last Saturday. On your website you mentioned the customer satisfaction is guaranteed but this is not the case it’s a big lie , i spent around 2500$ for 2 sofas and they don’t fit at my place When i received the sofas i didn’t really like how they look and wanted the delivery guy to take them but The delivery guy told me that i have 30 days to return it because i didn’t like how they look when i received them and when i called 2 days after the lady told me no return so i have to live with that and it really effects my mental health”

Posted 6 months ago

“We purchased a new dishwasher, stove and Frig from Leon’s when renovating our kitchen When we tried to use the stove several months later we discovered that the stove was full of grease an burnt on food which is still in the oven I reported the problem and eventually went to the CEO We we bacillus told to go to hell We spent Thousands of dollars with Leon’s and was basically told yo go to hell I expected better service because of the amount of money spent so them To date I just cannot use the oven Over the years we purchased various thing from them and as customers were not expected to be treated like trash I would never walk into any of their stores again nor will anyone I know Warning Check your goods in the presence of the delivery men a take photos better yet is not to shop at any of Leon’s store”

Posted 6 months ago

“We purchased our bedroom furniture from Leon’s beginning of aug they informed us the sets would be ready end of aug we called and were told end of sept and now told mid nov the actual location in North york never answers their phone and have terrible costumer service how do u have promotions with no product? Also take ppl hard earned money and keep putting them off . I will never shop at Leon’s again and ensured that no one else in my network does either . One experience I have ever had”

Posted 7 months ago

“Very nice to you before you make the purchase! Good luck afterwards! They do a complete 360 and couldn't care less. Delivery of my office chair has been postponed several times and I have had to chase them each time for an update, still no resolution 3 months later. Pieces of furniture were defective on delivery e.g. my headboard was delivered broken and I had to insist on its return. My son's bed seemed ok on delivery but after a few weeks the mattress started to sag downward because there were not enough slats to hold up the mattress; I have sent severals in order to have a written record of the complaint; no response up to now i.e a week later. Staff mix up orders and deliveries and then point fingers at each other instead of just apologizing in a united front! It's a circus! Buy from them if you like the circus!”

Posted 7 months ago

“Please don't buy anything from leons. I had bought furnitures 2 months ago and yet those are not delivered. The customer service in their Laval, Quebec branch is the worst ever i have seen. They always give different delivery dates. Now they said they can only give the product on November thats again 2 months from now. This is the worst money holding companies i have seen.”

Posted 7 months ago

“They like to lie but just pay up front and your going for a ride they should be stopped from this type of sale tactic if you don t have don t sell it”

Posted 7 months ago

“Long story short Leons sent a technician out who broke my brand new adjustable frame, and they think it’s OK to try and fix it when I didn’t purchase a broken frame, I bought a brand new one that wasn’t broken. Oh, and I’m still waiting for headboard brackets for over two months now because they sent me incompatible brackets (hence the reason they sent a technician out to confirm what I told them .. but you can’t take a customers word for it, right). So for over $3000 I have a headboard that’s leaning against a wall completely useless and a broken adjustable frame. I know I’m not the only customer who has been screwed over by this company so who wants to join a lawsuit.”

Posted 7 months ago

“The owner lied to me took my money said he would call me back to explain the 4k extra when he returned from vacation and nope scammed me .. got me this time roger.”

Posted 8 months ago

“I purchased a chair from Leon’s salesperson who stated to me it was one of their highest quality chairs.. In less than 6 months the chairs is falling apart and sagging! I’m told I have to pay a restocking fee to get my money back! After hours and months of dealing with this issue and I’m out of pocket for a chair that couldn’t even last 6 months!! What a disgrace of a business!! Buyer beware!!”

Posted 8 months ago

“Brought a washer on July 16, told not in stock will receive Aug 9. Ok paid cash for washer. July 9 called and they stated they don't know where it is. Stated manager will call back. Waited 2hrs and no call. Call them back to get a manager who was disrespectful and ended up hanging up on me. We paid cash up front and now manager stating we will give back on a debit card. Worst customer service ever.”

Posted 8 months ago

“The salesperson lied and stated that it would be delivered on a certain date. I drove an hour to receive it and it didn't show. When I called, the person just kept repeating that it was going to take weeks. The couch had to be there for my 86 year old father and the salesperson just lied to us. I would never shop at the Leons on Vega Blvd again. Shame!”

Posted 8 months ago

“Tip for the next customer! Don’t buy at Leon’s they won’t accept return or exchange item. Don’t waste your money! Costco is the best!”

Posted 9 months ago

“Customers be aware! Don't buy any extended warranty on any appliances! You will waste your money and you will end up with a broken appliance. My fridge broke recently and it is two weeks and no one came to fix it yet. I threw all my food in the garbage! No one takes responsibility for the services that should be provided. I paid for the extended warranty and that was the biggest mistake. Never again!”

Posted 10 months ago

“Customer be aware! Do not buy from Leon's Furniture, I purchased a dining table and chairs set from them spring of 2022. The dining table set was very expensive close to $4000 and I am pretty sure the actual table it self was never finished to protect the wood as within a year there are several marks from cups, flower vase and even on the corners of table. I finally called to complain because it shouldn't be in this condition within a year time and I always have used place matts and at times a table runner. Leon's had a tech come out to confirm that the could not repair any of the marks, it will have to be refinished. My brand new table needs to be refinished after a year and because I was four weeks past my warranty coverage that can not help me. I will never purchase anything from Leon's ever again and I warn customers that the furniture they sell is very poor quality and they charge a lot of money for it furniture. Their customer service is also terrible, I dealt with with Nisha Negi (Customer service) she did have a tech come out but from his visit and telling me they would need to refinish the table it's beyond repairs. I had to follow up with her because I never heard anything after tech visit. When I spoke with Nisha the second time she said there was absolutely nothing they can do since it's past my year and I will need to pay to have refinished, I could either go through them or someone else. Then as I was upset saying I would be writing a very bad review her comment was go write a review Ms. Lesley. I want to share with all of Canada so they do not use this furniture company and eliminate these very unfortunate hard lessoned experiences. Awful service and product.”

Leons Furniture 1 star review on 15th June 2023

Leons Furniture 1 star review on 15th June 2023

Leons Furniture 1 star review on 15th June 2023

Leons Furniture 1 star review on 15th June 2023

Leons Furniture 1 star review on 15th June 2023

Leons Furniture 1 star review on 15th June 2023

Posted 10 months ago

“Leons sold me a microwave that came with physical damage. Leons refuses to provide a refund or an exchange for the product. The Leons store manager from where I purchased the defective product told me that he believes I'm lying about the fact that the product came out of the box already damaged.”

Posted 11 months ago

“Leon's Furniture over promises, under delivers. Customers do deserve to be well treated with respect. Unfortunately @LeonsFurniture they don't know what that means. Stay away and save yourself the frustration. Corporate customer abuse at its finest.”

Posted 11 months ago

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Leons Furniture is rated 2.3 based on 272 reviews