Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.20

2.2 Rating 429 Reviews

28 %

of reviewers recommend Leons Furniture

Company Reviews

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Metrics

2.2

Based on 429 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 1 star review on 24th May 2025

Carole Lepage

Leons Furniture 5 star review on 1st April 2025

Jennifer H

Leons Furniture 1 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“GO ELSEWHERE... Leon's arrived and the guy walks right in the house on my ceramics with his dirty wet shoes.. That was the beginning of our nightmare..... The then proceed to dump all the dirty boxes in my bedroom 7 very large boxes as it was a Dresser with Mirror (2) Night stands and a Sleigh bed with drawer!!! While bringing the last box up no idea where they though it was a good idea to being a dirty wet strap and trolley with them, when I had informed them this was a brand new 4500 carpet that was in stall less then (2) weeks ago!!!!! The strap left stain marks on my carpet... I was so upset so what did they do but leave... Leon's states on there website we will deliver with ready to assemble... It took us 4 hours to remove all the boxes and packaging that they left behind my garage was full. We have over the last several days made 7 trips to the dump to get rid of the Styrofoam and boxes. Then the wood frame we have to keep in the garage for (2) weeks until the city can come and pick them up. I called Leon's Hamilton Store to complain this was absolutely ridicules that Leon's could damage my carpet leave a complete disaster in my house. I was told to send picture to which I did. I was told Dave from the Burlington Store is the manager and they would send him the Picture and he would call me the next day!!!! OF COUSE NO CALL NO APOLOGY NOTHING..... Go to Ashley Furniture they delivery people are amazing - Shop anywhere but leons!!!!!.”

Leons Furniture 1 star review on 1st November 2024

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Posted 6 months ago

“This place is brutal. Leons employees are only interested in getting the purchase, after that they become invisible and non-responsive to calls. I spoke with a manager who said they would call back the same day...3 days later and still waiting. Bought appliances at the beginning of September and dates keep changing due to their incompetence and lack of professionalism. Leons continues to inconvenience my family and continuously postpones my delivery to a later date, with zero accountability. Tired of excuses, tired of the poor customer service and tired of waiting for products I've paid for and have yet to receive. I recommend purchasing your appliances from chains like the Home Depot, Rona or the Brick should all offer better service.”

Helpful Report

Posted 7 months ago

“I went to purchase a couch, loveseat from Leon’s. Immediately I cancelled the loveseat. The delivery guys were to deliver the couch to my apt. They couldn’t deliver & left in the hallway in front of a fire escape. There are two people who live in my apt. My 87 yr old mother & myself. Leon’s Brampton mgr was advised immediately that this couch was used. They were not taking it back. He said the couch is marked as delivered. The couch is used. I have even contacted Leon’s head office & the girl also told me they were not taking the couch back. The couch has a hole in the front, the top and back of the couch fabric is all worn out. The arms are not even. You can see its used. I have never had such a hard time in the past with Leons and this is a disappointment. The mgr in Brampton doesn’t care about the consumer and especially head office when the “girl” didn’t want to hear the explanation. I did receive a call from the Brampton store that they were coming to pick up the couch & credit me back. This couch had been a burden to our household as it just sits snd takes up space. No one can sit on it & no one will. My mother is 87 & I’m in my 60’s & “we” did the damage as per the mgr at the Brampton store. I would like for him to tell me how the 2 of us made such a mess. I do not accept this kind of behaviour from Leon’s or their employees. I keep reaching out to hear a good out come, BUT you being a consumer, read previous reviews before buying from Leon’s which I wish I did beforehand. This is not finished & I will be NOT accept “delivered” as an answer. Look at the pictures & judge for yourself!!!”

Leons Furniture 1 star review on 25th October 2024

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Posted 7 months ago

“Not much inventory on Appliances”

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Posted 7 months ago

“A very bad experience. We purchased a recliner chair set on December 21 2023and did not receive it until April of 2024 just two days after we received it we noticed it was broken, and for the fourth time we went in there complaining about the bad service and the broken couch .some guy finally came out and agreed it was broken. But couldn’t get the parts .it is now October 21, 10 months later .my wife has past away from cancer in September and never got to use ,it is still not fixed, this whole event has been horrible. And doesn’t look like it will ever be resolved. My name is George Dwernychuk. And my phone number is 306-914-0388”

Helpful Report

Posted 7 months ago

“2nd time trying to get service under king and state warranty. 3 plus weeks waiting for to get fixed thru A&Aappliance repair.DO NOT GET EXTENDED WARRANTY THRU THIS COMPANY. Shop around. Terrible . Should have googled reviews.”

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Posted 7 months ago

“they sold me a washing machine that was defective since day one, they told me to deal with the repair company who basically sent a worker who insulted me and stole all my keys worth over $100. This is the worse experience of my life, i paid the machine so i can get scammed and stealing from me. This was the worse of the worse. Instead of replacing the machine, its been 4 months of hell washing my clothes in my bath tub....seriously horrible service and again they sent somebody in my house so they could steal from me and my tools what the hell is wrong with them. Basically the worked lied all kinds as well, seriously beyond disgusting.”

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Posted 7 months ago

“Owen sound store has absolutely no warranty or customer service. Not to mention no one that works there gives a rats ass about the customer once they have your money. They should be ashamed of them selves.”

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Posted 7 months ago

“It started out that a tag came with the Stove saying that that type of stove could cause cancer. Nothing came of that and was blamed untrue and that it was in the USA. I cannot stand this stove. It looks nice but I do not like how it works for me. I prefer the simple stove with no problem. I would never recommend this type of stove to friend, family and previous co-workers. I have never had such a disappointed buy at Leons. Claudette Laurin 208 Oakwood St. Port Colborne, ON L3K 5G7”

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Posted 7 months ago

“There wasn't an option for ZERO ☆ bc that is what they deserve. Ordered a brand new loveseat recliner couch with power bar outlet in the middle backrest. The couch was dropped off but not unpacked or put together as there were cords that needed sorting thru. The recline handles we broken, the under arm rest storage knows were missing so armrest doesn't sit properly, the stitching in the seat was missing and the cover was coming off.. Called numerous times but was given the run around, paid for the insurance for new couch and setup -didn't get that back and we are left with a damaged couch that doesn't recline!!! DO NOT SHOP HERE!!”

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Posted 7 months ago

“this is absolutely the worst business ever. i will never shop there again.”

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Posted 7 months ago

“We bought the Farmingdale sofa and loveseat from Leon's 18 months ago. We bought the warranty with it against damage , stains etc.. It was sold to us by Birgit in Hamilton. I had shopped this style sofa around and I was going to buy similar at Parks. In hindsight we should have gone elsewhere. It was important to me to have it delivered on time and Birgit promised we would get it the first week of Jan. It didn't arrive until the first week of Feb! The sofa has been very well kept. Then a couple weeks ago the sofa began creaking very badly and each day has been getting worse and worse. I turned it over and lifted the bottom dust cover off to see underneath and the first thing we noticed was that the bolts holding the frame to the wood were all skewed and the frame did not line up with the sofa holes at all. Everything was haphazardly jammed together and all the bolts were not only skewed but the nuts were all missing ie... They were missing because they were never installed!! We know this because ALL of them are missing and they should have been contained in the sealed dust cover. We called Leon's who told us that we bought the warranty so we should call their warranty company. We called the warranty company who told us that the warranty doesn't cover manufacturers defects because the warranty Leon's sold us was for 'exterior coatings only'. This warranty was the only warranty that was offered to us!. We called Leon's back AGAIN and they told us the manufacturers warranty only covers usage for one year. One year? Aren't sofas supposed to last many MANY years?? Clearly the manufacturer built a sub standard product. And there is no way a $2500 sofa should fall apart in 18 months! It's just my husband and I. I'm 150 lbs my husband is 175. It's a new home in a rural area and we take very good care of our belongings. It's not like we have visitors every day with a lot of people sitting on our couch. We have been buying furniture at Leon's for years. 2 bedroom sets. Dining sets . Sofas. We have been loyal customers but something has changed at this company. And it's clear that their salespeople know that the company is horrible and that the culture has shifted. Otherwise they would care more. I will be taking my business elsewhere from now on.”

Leons Furniture 1 star review on 8th October 2024

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Posted 7 months ago

“Leon is a wrong place to buy things in your home, You have to be careful when dealing with them, everything they sell there is fake. I can't imagine purchasing a king size bed for over $3800 in January 2023, as of today the bed has brokened, I reach out to leon they said there is nothing they can do about it since I don't have insurance. My money is gone and there is no bed to use, Leon is fraud”

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Posted 8 months ago

“Les magasins sont beaux, les prix corrects, mais le service après vente est horrible et les meubles de piètre qualité. Il a fallu 2 mois pour livrer notre table, et quand elle est arrivée au magasin, nous n'avons même pas été avisés. Ça leur a pris 4 livraisons (dont une que c'est nous qui avons dû nous déplacer) pour nous livrer 1 table et 6 chaises en bon état. De plus, ils disent avoir un bon service de livraison, mais ne livrent qu'une fois par mois, en semaine. J'ai dû négocier d'arrache pied pour ne pas manquer 3 jours de travail pour leur incompétence. Tout cela a eu lieu en juin - et nous attendons toujours notre traitement anti-taches, qui a été annulé par un texto anonyme sans détail. Nous devons donc recommencer les démarches pour obtenir le traitement anti-tache fourni ''par Léons''.”

Helpful Report

Posted 8 months ago

“I have been a long-term customer of Leon's, and on September 14, 2024, I went to buy a washing machine. As soon as I entered, a salesperson named Abi approached me. He noticed I was looking at washing machines and convinced me that the last floor model on display was the best choice. He assured me it would work perfectly, and if I wasn’t satisfied, I could return it within 48 hours. I hadn’t intended to buy a floor model, but he reassured me that I could return it if I wasn’t happy. It seemed too good to be true, so before I signed the receipt, I asked the cashier to confirm this. The cashier called Abi back, and he reiterated that I could return the washing machine within 48 hours. He also mentioned he would ask the manager for a $100 discount and said that if they delivered it, he would provide a $75 discount. However, I later found out that Leon's delivers items free of charge. Two days after delivery, the team did not connect the washing machine and took our old one without us asking. The next day, the new machine was making a lot of noise, stopped for an hour, and then started beeping. I called customer service and spoke to a rude woman named Sundari. She said that was not their return policy and suggested I call the manufacturer instead. I explained that Abi had told me I could return it within 48 hours, but she insisted that couldn’t be the case. She said she would talk to Abi and call me back the next day. So far, I haven’t heard anything from Sundari or Leon's. Now I’m stuck with a floor model, and I will never return to Leon's.”

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Posted 8 months ago

“Everything is great when they sell you something, but if you have any issues, good luck talking to their customer service and getting an effective resolution in a timely manner. I suspect their warranty program is treated in a similar way. It seems they normally don't ship on time and will make you run around, waste your time. The way they handle buying customer concerns after purchase is truly atrocious.”

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Posted 8 months ago

“Very bad service. I bought a dishwasher in Leon and paid for installation. I received confirmation for installation, but no one came, no one called and gave no information. I tried to call customer support and lost 2 hours for nothing. No one knows anything and no one is responsible for anything. Everyone is playing ping-pong. The issue is still not resolved, a working day is lost.”

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Posted 8 months ago

“We got a cab to your store. The cab driver has had a bit of a problem with something he bought. So as he was there he went in. We went in to buy some furniture. One person asked if we needed help.we said we were just looking. I saw our cab driver how it went. He told us then a sales person after he left us told him not to speek to customers. I saw it go down. I saw the person who had talked to our cab driver. I went over and told him he was our cab driver and the sales person had been rude. He was a bit defensive . I walked out with my husband and we kept the 5,000 we were looking to spend and went else where. What i get out of this is make the sale.but if there is a problem with the item. Then your on your own.”

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Posted 8 months ago

“Very disappointed, bought all my furniture and appliances from there spent a lot of money. Bought the extended warranty well that’s a joke , waited for the technician in the 4 hour window , he texted me 3 hours in he want coming and for me to take a picture and send it to him. Thanks for wasting my time , let’s see if they will pay me for my lost hours? Oh I guess my time is worth nothing. They Leon’s should honour the warranty because they are a extension of their company. I don’t know who to call may have to get my lawyer involved. Let’s just say this is my last purchase from Leon’s. Real sad , I urge people not to buy there!!!! Nothing but problems”

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Posted 8 months ago

“Leons is OK but the warranty company they have is horrendous 2 months for my fridge they don’t even return my call DONT BUT THERE”

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Posted 9 months ago

Leons Furniture is rated 2.2 based on 429 reviews