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Leons Furniture Reviews

2.2 Rating 542 Reviews
27 %
of reviewers recommend Leons Furniture
2.2
Based on 542 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 48%
Accurate And Undamaged Orders
Greater than 44%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 1 star review on 21st February 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
We ordered a leather loveseat and 2 matching chairs from Leon's Nov 2024. In March of 2025 they told us we won't receive them until April. In April, we received the loveseat and 1 chair and was told the other chair was coming in September of 2025. Now we are told it won't be here until November 2025. ONE WHOLE YEAR AFTER BEING ORDERED! I contacted the Leon's in Moncton NB and they don't seem to care! Their answer was "Well, maybe some other store took it". I have contacted the Leon's headquarters twice, and still no response from them. I've never in my life have had such poor customer service!! I will not ever, in my entire life, by from Leon's again. I'm also letting everyone know that they are not a good company to buy from!
Helpful Report
Posted 6 months ago
Worst service for protection plan. Called zucora homes multiple time for stains cleaning. They simply send one solution every time. Make our sofa so bad. They never listens and never send anyone for the repair. Not worth buying.
Helpful Report
Posted 6 months ago
At the time of purchase, the sales rep at Leon’s informed me that if I decided to buy this certain type of warranty that I could have any damaged elements replaced within 5 years. Now, four years later when the cushions are now damaged, and the foam pieces are molding a certain way, I called Leon’s and spoke with their warranty representative who informed me that I do not have this warranty and it only deals with fabric. Wish I knew this at the time of purchase and very disappointed that they lied, and after four years we are already having problems with our sectional.
Helpful Report
Posted 7 months ago
Purchased an upgraded mattress to replace the original mattress we had bought, ( which had a huge bulge) after 5 months it began sagging in the middle. they did a string test to say it wasn't enough sagging to warrant a return . They sent us back to the manufacturer and in turn they sent us back to Leons only to say no!!! Sent message to manager, never got an acknowledgement! Never never again!!!
Helpful Report
Posted 7 months ago
I am writing to formally escalate an unresolved issue regarding my recent order placed on June 24. The order was for a stove, washer machine, a mattress a dining set; however, only four chairs were delivered — the table was never received. The chairs remain unopened and in their original boxes. I contacted your team by email on July 22 to request an update or delivery of the missing table but have not received a reply. . Given the lack of response and the incomplete delivery, I returned the four unopened chairs to the store today (July 25). Unfortunately, the store staff refused to accept the return despite the order being incomplete and undelivered in full. Waiting for the resolution .
Helpful Report
Posted 7 months ago
Bought a brand new bedroom set of 5,000$. Payed extra for insurance. They said if something was wrong no questions asked bedroom set replaced. Been fighting with them to get my bed fram changed, it's just a year old this month and it's loose and paint coming off. Sent some tech guy here took pictures. Then they want to send him back cause he didn't do is job right and note the pictures and all to the file. And I would not recommend anyone buy from them. They just want your money and give you bad furniture and won't exchange it when you pay extra for insurance.
Helpful Report
Posted 7 months ago
Couch started sagging after literally a couple of weeks. No, we are not heavy people.
Helpful Report
Posted 7 months ago
Bought queen bed, mattress & box spring and a nice loveseat. I got scammed to buying a $200 warranty where he said I'd get free pillows and comforter. Bought July 6 for sister coming on 22nd. Got loveseat but no, bed back ordered, frame not available. Can get bed & box spring on 23rd but no frame. So, got it elsewhere and then returned to get my money back. What a HASSLE. Got bed refund but not the warranty and I do not get the pillows & comforter. I will not shop there or the Brick again.
Helpful Report
Posted 7 months ago
Some of the worst customer service I have ever seen. NO one will return your calls on any issue. Called at end of May with a warranty question and was told someone would call me back tomorrow. It is now July and no one has called me since May. another issue with damage during delivery and the promised call never came. Call on Tuesday and was promised someone would call me back on Wednesday and it’s now Friday. I’m not heard from them. Their lack of customer service. Has me shopping elsewhere.
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Posted 8 months ago
I have ordered 2 sofa with lovese in December and paid in full they told me 3 month maximum will arrive. It took 9 month for my order to arrive it is the worst company to deal with. So unhappy with their customers service and thier management. I have been told that they will apply a discount for the delay haven't heard anything from them. The worst company ever. I went 3 time to ask for the order and they weren't that helpful at all. At the third time they told me that they will apply a discount once I receive the order but nothing happened.
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Posted 8 months ago
extremely disappointed with a sofa I bought from leon 6 months ago..the material are in bad quality and started getting mould..called customer service and they said its a normal thing although the sofa is still under warranty..
Helpful Report
Posted 8 months ago
Bought a Whirlpool washer less than 2 years ago,already requires repair. I am not impressed. Thought I was buying a well made brand. NOT!
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Posted 8 months ago
I purchased a sectional sofa and the material started pilling and the cushions were shedding feathers within 6 months of use. Horrible quality ! Extremely disappointed.
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Posted 8 months ago
I am so disappointed with the extremely poor customer service from Leon’s Only half of our couch was delivered today and the delivery men said the other half would be coming from a different store. Strange but ok— also the delivery men were rough and rude and didn’t even attempt to take off their shoes or wear booties! After a few hours, I called the store to inquire when we were to receive the second half and they had no idea what I was talking about. She said she would look into it and call me back and I never heard back from her. I called her back a few hours later and she said she hadn’t heard back from the warehouse manager. I explained to her that we had drained our fish tank in preparation for this delivery, and my fish were going to die if we were to leave it for much longer and I needed to know when the rest was being delivered. As well we were expecting guests that weekend that we planned around the delivery date. Since the warehouse manager wasn’t Responding we asked the general manager to call us back and he explained they didn’t know where the rest of it was and he’d get to the bottom of it. As the end of the day approached, I called the store and lo and behold—The manager had left without returning our phone call and explaining if and when and where the rest of our couch was! I am thoroughly disappointed with the accountability and customer service from Burlington Leon’s store!
Helpful Report
Posted 9 months ago
I purchased a sofa with extended warranty and after a short while my seat was sinking when I raised the recliner. I went to the store to report this and they asked me to send them pictures of what was happening. I sent the pictures and after a week I hadn’t heard from them so I contacted the store and they said they would ask their manager again and they should know something by Friday. The person who I was interacting with went on vacation the day they told me to check back. So, after about 3 more days they arranged to send the supposed inspector to my house. Instead, the sent their delivery guy who I wasn’t able to communicate with because he didn’t speak fluent english. Now, the seat doesn’t sink as bad, but most of the time when I sit down the recliner pops up without me engaging the recliner. Pitiful customer service and I won’t go back to 43 Avenue and Bell Road.
Helpful Report
Posted 9 months ago
I purchased their Stampede leather sofa and love seat less than two years ago. DO NOT PURCHASE this leather set EVER. It is no good, very poor quality of foam or filling which is insufficient. I have owed couches for over 15 years with no issues whatsoever. I just wanted something more modern and boy do I regret it. When you sit and try the floor model at Leon's it is very firm, do not think you are getting that when you purchased this set. Also when they delivered the sofa set they did not even put the leg straight great service. Do not bother wasting your time talking to a manager. Chris offered to take it back if I would pay half price to have the same problem or he would give me the name of someone to add more foam filling at my cost. OMG how times have changed. As if I would give them another penny after selling me a lemon sofa set. I will look to see if we have lemon laws in Ontario. One less customer!
Leons Furniture 1 star review on 24th May 2025 Leons Furniture 1 star review on 24th May 2025
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Posted 9 months ago
Do not buy at Leon’s Newmarket. The customer service is terrible and unacceptable. We just bought a new range and it came all scratched and when dealing with the manager Sue she was so rude and directed us with the manufacturer. The manufacturer said they would send Leon’s an email explaining it’s the store to give us a refund or new range and when we went back they gave us the run around that’s it’s not in them but the manufacturer. Until this day we have a damaged stove and no one would help. Tried reaching to Leon’s head office and nothing. Extremely upsetting on how they treat their customers. Sue should not be a manager as she has no professional manners when dealing with customers. Awful service. We purchased a fridge, stove and washing machine on that purchase and that’s the treatment we have received.
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Posted 9 months ago
Do not buy from Leon's. Not only is it terrible customer service, I waited three months for my appliances and finally received half of them and damaged. Now they are pushing back on getting me the appliances soon and I get to wait again. Save yourself a lot of headache and don't buy from them.
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Posted 10 months ago
Very rude client service at Laval store. Unhelpful staff with condescending attitude.
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Posted 10 months ago
Called and asked about stock on an item. I was verbally told 3 weeks from Edmonton to Kelowna. Ordered the in stock item as stated on the website. When checking out it let me choose from a date on a calendar for delivery day. Receipt clearly states delivery date as the day I chose. May 11. Minutes later I get a call from Leon's. "It will take 6-8 weeks to deliver to you, the truck container has to be full before they ship". I got lied to and tricked. 6 to 8 weeks delivery from Edmonton to Kelowna is just ridiculous. And they don't ship an item you buy until the truck leaving Alberta is full. Plus, it goes from Edmonton warehouse to Vancouver warehouse... Then to the city in BC. I was stupid to have believed them. And they won't refund. Beware!
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Posted 10 months ago
Leons Furniture is rated 2.2 based on 542 reviews