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Leons Furniture Reviews

2.2 Rating 577 Reviews
28 %
of reviewers recommend Leons Furniture
2.2
Based on 577 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 53%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
6 - 12 Hours

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Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 1 star review on 21st February 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
I ordered a dining table, but the tabletop was slightly damaged upon arrival. When I called customer service, they offered a partial refund, but I wanted a brand-new table. They told me I’d have to wait six weeks for a replacement! The hardware was taped outside the box with a torn plastic bag—not even inside the packaging. One screw was missing, and when I called, they told me to buy it from Home Depot. I went, but they didn’t even have the right size! The table also looked like it had been previously assembled, but customer service denied it. Overall, a terrible experience—poor quality control and slow service. I wouldn’t order from them again.
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Posted 1 year ago
Terrible furniture 2 couches in one year garbage never will i go back
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Posted 1 year ago
Leon s is horrible, mattress cant be returned or exchanged. Bought online, no returns. Just bad
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Posted 1 year ago
Purchases a couch beginning of January 24 2025. They said it would be delivered end of March . Now it’s end of March and they are saying it’s going to be another month. Ridiculous delivery times. I highly don’t recommend buying anything from Leon’s!!!
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Posted 1 year ago
Went into Leons in Moncton today looking for a recliner and met a very rude woman sales representative who explained the chair I was looking at was American made and that Leons was pulling all American products. I told I don't support boycott, I shop based on quality and price, she then told me I should go follow my wife who waslooking at something else and she then turned walked away. Disgusting customer service, I will never step foot in Leons again.
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Posted 1 year ago
I received a mattress that was unsealed and looked like it was not brand new.
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Posted 1 year ago
If I could give zero stars I would. Leons Pointe Claire owes me $46.25 for over 10 days, they assured me that once my item was delivered - the credit would be issued immediately on my card, I had to call the store 3x and each time - I was assured that I would receive my credit that same day, however today after calling again, I am now told that it will take 10 days by mail to receive a cheque. Management could not care less about informing me about this. If I had owed them $ - you can be sure, I would have been harassed by Leons head office. NOT AT ALL IMPRESSED BY THEIR CUSTOMER SERVICE!!
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Posted 1 year ago
After spending 3500 on a power recliner couch the switch and lights have gone out of it after less than 20 uses. Parts on order from China with no eta or responce from the parts manufactures as per leons. Sad that leons wouldn't pull a part from one from stock to keep a customer happy. Never again will i buy anything from leons!!!
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Posted 1 year ago
If I could give zero stars believe me I would. My fiancé and I had the worst experience ever. I bought her a couch that turns into a bed (not a hide a bed). The gentleman we spoke with said if we didn’t like it for any reason we could return it. My fiancé said it was hurting her back it was hurting mine too. I went back to the store five days later the gentleman we dealt with wasn’t there so I had to speak to another salesman. They told me to go to the return department in the back. The lady I spoke to said it couldn’t be returned even though I told her that’s what I was told. WILL NEVER SHOP AT LEONS AGAIN
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Posted 1 year ago
Perturbed that LG black stainless steel finish is wearing off on both fridge and stove doors where handles attach to respective doors. Do. NOT buy stainless or black stainless LG appliances and pay MORE for these pretty finishes! Buy boring, old-fashioned white enamel.
Leons Furniture 1 star review on 21st February 2025 Leons Furniture 1 star review on 21st February 2025 Leons Furniture 1 star review on 21st February 2025 Leons Furniture 1 star review on 21st February 2025 Leons Furniture 1 star review on 21st February 2025
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Posted 1 year ago
I ordered a couch for delivery. It got delivered but they bent the bottom frame rail. That was way over a month ago. They sent a tech and a part is ordered so here I sit with crooked couch. Then I also ordered the stain protection. The guy comes out today and sprays the sealant on. Didn’t move my guitar which was right behind the couch and got over spray all over the floor and never cleaned the couch prior so he locked in cat hair which is what they say they would avoid doing.
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Posted 1 year ago
One of the worst experiences ever.
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Posted 1 year ago
I purchased sofas from them and i am literally waiting for 3 months now and no update on my order. They said I would be getting in in 8 weeks but i am still waiting. Worst customer service
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Posted 1 year ago
The administrative staff handling the sale had no concern whatsoever about customer service. It was completely unacceptable. This will be my last purchase at Leon’s.
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Posted 1 year ago
Furniture comes disassembled. Be prepared to have the background of an engineering degree and the physical stamina of a 25 year old. Also, a mountain of packing material is yours to discard. Sales rep was vague about the degree of work that would be required for the sectional sofa and other furniture that I purchased. He could clearly see that I am a senior with physical limitations and never once mentioned that I would need help with this purchase. Might as well go to IKEA.
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Posted 1 year ago
Terrible company to deal with. Waited 4 months to get a bedroom suite delivered in 4 different deliveries. Was told 6-8 weeks when purchasing. Substandard merchandise for inflated prices. Do yourself a favor and avoid at all costs. You’ll only incur a smaller bank account and high blood pressure.
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Posted 1 year ago
Big big mistake ordering couch from Leon’s October 19 2024. Today is January 29 th 2025. Have been calling monthly and never get an answer when it will arrive. So went into store today…She checked status and now could take till end of March. I stated why wouldn’t they have said that when I bought it. It states 6-8 weeks for delivery but not a guarantee. If I knew it would take 5 months there is no way I would have purchased it. I stressed the urgency and she said should have it by the end of December. No mention it’s not a guarantee. Should have read reviews first before shopping with Leon’s. NEVER EVER will I shop there again and will definitely be spreading the word!!!! Having to wait till end of March is totally unacceptable.
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Posted 1 year ago
Purchased a reclining sofa from them just under 1 year ago, as well as the 3 year extended warranty. We did not realize that the 3 year extended warranty did not cover mechanical issues and there was no indication from the sales staff that it was not covered, the impression was that it just extended the regular warranty issues. The sales staff was nice to deal with when purchasing, I am not saying they did this deliberately or anything everyone makes mistakes. When I called to see if it was possible to extend the warranty (yes offered to pay more) since we were not informed at the time of purchase they said there was nothing they could do. While I understand part of this is my fault for not reading the material fully, anyone in sales should fully inform customers if their extended warranty does not cover something of the product they are purchasing. We only discovered it because there was a mechanical issue (line / cable from the release to make it recline broke on one side) but thankfully it was under the manufacture's warranty. The fix under the warranty was resolved in a timely manner but do feel cheated out of an extended warranty that doesn't cover the parts we were most worried about breaking.
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Posted 1 year ago
If I could give a lower number I would. Bought a double recliner from them, with the extended warranty, what a waste of money, don’t ever deal with Zucora Home, they have every excuse not to honour the warranty and Leon’s, oh, so very sympathetic and oh, so unwilling to do anything. BUYER BEWARE.
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Posted 1 year ago
I couldn't get them to haul away my old range after purchasing a new one from Leon's. The reason was their online payment sight wasn't working and therefore I couldn't pay for the haul away. They said they don't take payments over the phone. I had to get it towed away myself which really urked me!
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Posted 1 year ago
Leons Furniture is rated 2.2 based on 577 reviews