Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.34

2.3 Rating 272 Reviews

32 %

of reviewers recommend Leons Furniture

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Metrics

2.3

Based on 272 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 42%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality furniture. No customer service. No one attends phone neither reply to emails. Store staff trained to turn customers away if they bring a complaint. No return policy. If you want to return they deduct 50%. Never buy again store.”

Helpful Report

Posted 11 months ago

“They delivered meat, a dining table, which was defective from the beginning and missing pieces been three technicians that came to my house. Miss three days of work, and yet still not resolved, running after them, and what they say what they do or two different stories, very unprofessional, and a waste of time and money.”

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Posted 1 year ago

“We had a wonderful experience with Denise Keown at the Barrie store. I recommmend her to anyone I give a five stars”

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Posted 1 year ago

“Brand new sofa, I spent $1800. They deliver it wrong colour and after a year springs are coming out of the seats. I will never buy or recommend Leon’s again customer service terrible”

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Posted 1 year ago

“Extremely uncomfortable experience. Harassed by salesman. Awful! Just wanted to look around and see if there would be anything I'd like for my new apartment. I got followed everywhere I went, asked so many questions and even though I repeatedly said that I just wanted to look around for a bit, the salesman did not leave me alone. If he wasn't talking to me, he was walking right behind me and constantly looking at me. Extremely uncomfortable shopping experience till the point I left the store, deciding I would not come back here.”

Helpful Report

Posted 1 year ago

“Terrible service. We purchased a complete set of appliances from Leon’s for our new residence. We had them delivered a week or 2 early prior to the installation date. After trying to install our oven, discovered it would not fit in the cabinets. We contacted the cabinet installers to confirm no errors were made on their part. Soon after dis obeyed that the oven must have been damaged in shipping. Called marlin the sales person and he accused us of damaging it. He said we should have called in within 3 days of receiving it. He told us to call customer service. The woman we spoke to told us to pound sand and contact lg directly. Very poor service from Leon’s. Never deal there.”

Helpful Report

Posted 1 year ago

“Run do not shop at the Kingston store. We have been waiting seven months for bedroom furniture for my parents. When it came in it was damaged they kept making excuses saying it’s on its way. It’s on its way. Went in today to talk to them. They will not exchange the furniture because it has been in my parents home. Not put together for seven months, so we wait another two weeks to see if her headboard comes in, the management stuff in the store is horrible, unprofessional and don’t care about anything. I will never shop in the store again or recommend this store to anybody. Just the fact that I have been waiting so long for my parents furniture and they have offered no money back no nothing.”

Helpful Report

Posted 1 year ago

“Leon's Furniture Ltd has an awful return or exchange policy.”

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Posted 1 year ago

“I ordered this couch almost 6 months ago from the Leons in Whitby near the 401 and still have not received it yet. Me and my family have been Loyal customers to Leons for over 20 years. I am so disappointed in Leons as they have done NOTHING to rectify our issue. This has been causing issues Im my family life as we have a New born and no place to sit and care for her as we have been lying on the floor for the last 6 months. I really hope something can be done to help rectify our issue”

Helpful Report

Posted 1 year ago

“Extremely poor customer service for long time repeat customer. One of the worst conditions we have seen a company ever deliver a brand-new product for. Additionally, they would not honour their return/refund policy when the product was purchased on a Monday, delivered same week Wednesday and we immediately called same day delivery. They advised that once the product is taken out of the box it is non-returnable, yet their delivery agents removed it from the box without consent. They then advised that is standard, wait I am confused if you mentioned out of the box policy but it’s standard you remove it this seems contradictory. We were told to go to the manufacturer and have a repair serviceman come out. Can you believe that, spend over $1,800+ on a new product and have a company deliver it and wash their hands with it and tell the customer to spend more time dealing with a 3rd party that wasn’t involved in the initial transaction. Do not trust their Term & Conditions and if you call say as little as possible as they will manipulate the situation and falsify information. They sent 4 pictures, one of which was our own and the only one of the product, the other 3 were actually only of the box and different angles with no product visible, just cardboard. They said the damage could not be from delivery based on “their pictures” ha-ha it was pictures of a box, I can’t even make this stuff up. We used to be loyal customers but in the past few years their business has gone down hill, they are not even the most competitive on pricing anymore and won’t price match. We highly recommend taking your business elsewhere like Trail Appliances, Canadian Appliances, Lowes, Home Depot, or anywhere but Leon’s. We thank you though for the new “VIP” service (sarcasm) must stand for “Value isn’t Priority””

Leons Furniture 1 star review on 1st February 2023

Helpful Report

Posted 1 year ago

“I will never ever set foot inside another Leon's furniture for the rest of my life. The service or should I say, the lack thereof is quite evident. Got a problem with furniture you purchased 6 mos ago that was finally delivered, you are on your own if there are deficiencies. The Edmonton south-side store customer service line is rarely answered. It will go to voicemail, where they promise to get back to you.....except they never do. What I have determined is, that the "Leon Family" that owns and operates this furniture outlet, has no concern whatsoever that the garbage that is manufactured in third world countries, shipped to Canada directly to the customer. The merchandise that enters the country obviously is not quality controlled nor checked. When it arrives in the customer's home in a deficient state, it becomes the customer's problem, not theirs. When our king size bed frame came with the improper sized mattress frame supports, our sales person suggested that we simply lay our brand new mattress on the floor and wait for the proper parts to arrive. When??? they couldn't give me a definite answer. Even to suggest to SLEEP ON THE FLOOR....give me a break, we aren't 20 year old kids moving into an apartment for the first time. We are still waiting for a replacement nightstand that was ordered in Aug 2022 and arrived Jan 10 2023, oh, and by the way, one of the night tables that was shipped directly from Malaysia, arrived broken. They promised a new replacement will arrive in Apr 2023, eight months after the initial purchase. Not holding my breath that this will actually happen. I asked to speak to the store manager, he wasn't available. I asked for him to call me and discuss the circumstance. I'm still waiting for that call to happen. It appears to me that the Leon Family who owns and runs this joke of a business care not about the customer, only how much garbage they can sell to unsuspecting customers that they profit dearly from. So long Leon's, it hasn't been a pleasure doing business with you. Please do yourself a favor and DO NOT GO TO LEON'S TO PURCHASE ANYTHING.”

Helpful Report

Posted 1 year ago

“If I could give a lower rating that 1 star, I would've. I would never ever do business with this store again or recommend my friends and family to do any business with them. On Janaury 3, 2022 I went to the Leon's store in Whitby, the sales associate that assisted me was Ali. Now I bought several appliances and furniture. Ali told me that the stove would take two weeks for them to get the stove since it's not in stock at that store. Two weeks seemed fine so I agreed. After the time passed I called the store. Initially, Ali told me that the truck was full so the stove was left behind. As stupid as that excuse was, I accepted it. Wednesday January 25, 2023, I called again and enquired about the date that the stove will be delivered. Ali then made arrangements for the stove to be delivered on Friday January 27, 2023. On Friday January 27, 2023 the delivery team came to the house , they were from the Scarborough store, the delivery guy took the stove out of the truck. He came inside the house and knocked his snow filled shoes in the house. My husband simple said to him that he could've knocked the shoes off outside. The delivery guy then said oh, next time clean your driveway. He took the stove back to the truck. I've been patiently waiting for this stove for almost 4 weeks living off uber eats and doordash for this man to bring the stove to my house and went away with it. To say that I was furious was an understatement. Anyways, I called the Scarborough store the supervisor in charge of delivery basically told me that the stove was not delivered because of the snow on the drive way which was a lie. The house is a newly built house, at the moment the driveway is unpaved. So the cleaning of the snow will not be perfect. That's beside the point because the man had already removed the stove from the truck and made it to the front door. He went on to tell me that he could have it delivered tomorrow. I called the Whitby store since they were the one that I gave my money to, I was on the phone waiting for a long time before a woman who identified herself as a supervisor came on the phone. She too had the same story about snow on the drive way blah blah. I tried to explain to her, she said I should calm down, so I calmed down and spoke soflty and slowly and the lady proceeded to laugh at me. I asked her what was so funny she said its how you're talking. I was appalled that a person in that capacity could behave in such an unprofessional manner. Now I got real upset and asked for a refund. I hope that the money will be return to my card within 3-5 business days so I don't have to call them again.”

Helpful Report

Posted 1 year ago

“Only put one star because you can’t put zero. Buyer beware, no refunds, the customer service sucks that’s when they get back to you. All I can say is I will NEVER a buy anything from them again”

Helpful Report

Posted 1 year ago

“Never buy anything from Leon's. Very bad experience. Nobody told you that all sales were final before you placed order. No return, no exchange, no store credit. Nobody returned your email or calls, very bad company.”

Helpful Report

Posted 1 year ago

“they lie from A to Z”

Helpful Report

Posted 1 year ago

“They give the false promises of delivering the furniture within two weeks and they won’t deliver it for 3 weeks .ultimately I had to cancel it after 3 weeks of waiting for my furniture”

Helpful Report

Posted 1 year ago

“Bought a brand new 75 inch TV on black Friday and when I got home, it didn't work and they won't let me return it or exchange it! When I contacted the extended warranty people, they told me to go deal with Leons! So no tv for us to watch our Christmas movies or the Santa tracker! Disgusting 😭 No tv for Christmas! #leons #leonskelowna”

Helpful Report

Posted 1 year ago

“As a new comer I bought all my home furnitures from Leons and wasted a lot of money on them! the dining table drawer and dresser were peeled after less that two months! the dining chairs were never fixed because the holes were not alined. The box spring made noisy after three months! The worse thing about this company is that nobody is responsible as a customer service after they sold furnitures! Nobody!! This is my first awful experience I've ever had with purchasing furniture!”

Helpful Report

Posted 1 year ago

“Extremely poor customer service and unehical behaviour from the Leons Richmond Hill Ontario Store Rep and Manager. I have paid for a mattress online and also paid for the Old Mattress disposal service online. The delivery guys delivered the mattress today but refused to take up the old mattress since its not wrapped. They told me that I was supposed to pickup the old Mattress cover and wrapped it and I should call the store. Richmond Hill manager refused to talk and the sales rep was not helpful at all. Totally unprofessional behaviour. Since its an online purcahse, Leons should provide every thing needed for a successful transaction and delivery (Note: they specially called me for this additional purchase of mattress protector after online purchase of mattress and told me that they cannot honor the warranty unless I buy a Cover from them) which was after the the online purcahse of mattress. Its just like trapping someone. Very dissapointed with leans. Definately my and my family last purcahse with them. I will advise not to do online purchases with Leons, specially Richmond Hill Ontario Store”

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Posted 1 year ago

“Dishonest about length of time to receive furniture. We were ok with waiting 3 months, now it's been 6 months with the delivery date getting pushed back monthly! If they were honest at the beginning, would have chose a different style or went somewhere else!”

Helpful Report

Posted 1 year ago

Leons Furniture is rated 2.3 based on 272 reviews