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Leons Furniture Reviews

2.3 Rating 272 Reviews

32 %

of reviewers recommend Leons Furniture

Company Reviews

2.3

Based on 272 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 42%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

33

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rating -99. I have never seen such incompetence from customer service reps ( Weston location). They must be brainwashed during their training to say no to every rebuttal. Exchange - no , refund- no. Sorry can’t help you is ingrained in their rhetoric. Brand new LG tv having picture issues as soon as we plugged it in at home. Sorry sir, the TV worked when it left the store. Less than 24 hours from purchase , customer service horrible and touting the line. No refund or exchanges sir. Folks, buy your TV’s and appliances from another retailer. Leon’s is in a downward spiral. The original founders must be cursing todays Mangement. Skip the headaches and shop elsewhere.”

Posted 3 months ago

“What a disaster! What a disaster!! A Christmas present for my daughter who is disabled. Leons tried to have her pay more, it was all paid for, they sent an installer who wanted to charge her more. No resolve yet but was transferred to every rude and useless customer service rep with no solution or apology given. They are truly incompetent and take noooooooo accountability. Home Depot is the best!”

Posted 3 months ago

“fool me once.... had a bad experience with a bunk bed a few years back. ended up waiting for months for delivery with no ZERO transparency or accountability. Against my better judgement, tried again in late 2023 and shame on me.... Again told items are scattered between warehouses in EDM and on trucks, Etc...but in Calgary and delivered in about a month. after about 2 months started trying to track remaining items and they had no idea where it was or how much longer it would take...if its going to take 3 months to get something.....OK, just don't BS me and tell me its a month away to make the sale.... if you're not sure..say that!! Greasy...would not take a free item from them. zero stars if it were an option.”

Posted 3 months ago

“I will never purchase anything from them ever again. Save your money if you are buying anything from them and are asked if you want the extended warranty. It's all a big line of bs! Planning on telling everyone to never buy from Leon's........”

Posted 3 months ago

“I will never purchase anything from Leon’s ever again. I purchased a high end mattress with the mattress cover that came with a 10 year warranty. The mattress failed in 5 years. I understand that things happen. When I called to have the warranty claim they mentioned that they had to send a technician to see the mattress. The technician admitted the mattress was Defective yet turned down the warranty claim because of a few sweat stains that their crappy 200 dollar mattress protector didn’t protect…. What does a sweat stain have to do with the mattress failing???? I am a very disappointed customer that will never return to your store for business.”

Posted 3 months ago

“Purchased a dishwasher had it installed by plumber , first wash got error code motor not working. called LG was told Buckinghams appliance would service it . Buckinghams said 5 weeks before they could look at it. Called Leon’s back I was told once they sell a product they have nothing to do with it no service I was told this by service manager ,why do they have a service manager. What a great business no service ,no warranty sell and forget.”

Posted 3 months ago

“A cpl yrs ago my sons bought ne a new bedrm set for a Christmas gift and of course i was so happy until we saw these little bugs inside the plastic of the box spring cone to find out they were bed bugs thoysands of them, im glad we didnt take the plastic off it, when we called them of course we got the run around so since they would no help us or do anything we threw it out n I called a exterminator to b on the safe side ..this company should be publically exsposed on the news for real..Never Again ,DO NOT BUY FROM LEONS”

Posted 4 months ago

“This is the place for no return policy,Becarful before you buy any item,After I bought a chair 250$ and did not fit , we would like on return on the next day, they said you can't and take off 50%. It is the worst store I ever seen in edmonton .”

Posted 4 months ago

“I ordered a dishwasher (including delivery, removal and installation) on October 8th, it was delivered October 13th. The guys who delivered had no idea about installation and removal and left the big box in the middle of my kitchen. I called Leon's who gave me a number to call for installation, these people had no information on installation or removal. Shouldn't Leon's have scheduled this? Finally my dishwasher is hooked up a week later. I run the dishwasher and an error message appears, it's leaking! I contact Leons customer care, they will take no responsibility. I then called the installers who send me back to Leons, who then sends me to Whirlpool and it goes back and forth for sometime until finally Whirlpool sends a technician to look at my appliance. Of course, he needs a part and will return. He's been here 3 times now and today this damage dishwasher that was delivered to me is still sitting in my kitchen broken, again waiting for a part. It is now December 26th (2 1/2 months later). I bought a brand new appliance, it's never worked, it was delivered damaged and Leon's would not exchange it for another. If in fact they did replace it, they said they would have to charge me AGAIN for installation. And let's not forget the 3 days I had to be home between 8:00 a.m. - 4:00 p.m. to wait for the appliance technicain (3 days off work) and when they finally return again with a new part that's another day off work. I've contacted head office and received voicemail, still no response. I'm flabbergasted to say the least.”

Posted 4 months ago

“I bought a bed frame and it was too short so I returned it an hour later it took 35 minutes to get a 66.00 dollar refund they treated me like some kind of criminal even the gentlemen manager they kept looking at me like I did something wrong all 4 of them whispering in a different language I felt so disrespected I'll never shop there again or recommended to anyone terrible customer service. You probably won't do anything or nothing will happen to any of the people their, no wonder people buy online or at Costco because their refund policy are great not like your company the store is at 4939-52 ave Edmonton,AB T6B 3L5 on December 22,2023. Worst return experience ever never again will I go to Leon's again.”

Posted 4 months ago

“Too bad there’s not a lower review than one star. Nov 11/23 ordered 4 counter stools. Told two weeks delivery. Nov 12 went to store to pay balance told 3 stools in Burlington one in Toronto delivery by Nov 16th. Wife called on 16th told two weeks. Wife called Dec 1st. Told two weeks. How many lies can be told to two seniors with no regard to customer service. Will never ever step into this store again. And be sure our Company Intranet of 5,500 employees will hear of this. Shame on Leon’s!!!”

Posted 4 months ago

“Worse customer service. Calling a couple of times a weeks and still waiting - placed order on November 19th. I remember when buying new furniture was exciting! Avoid Leon’s at all cost!”

Posted 4 months ago

“Terrible company to buy anything. Return policy 24 hours !!! Really ?? ! After that good luck to us ! I will encourage anyone not to buy here. Terrible customer service. My experience with them is an invitation not to buy anything from them ever again. Be aware of this matter, 100 true!! They would not accept my return or exchange even when the item is still in the original package 20 days after I purchased three appliance in this store. I needed to return or exchange only one of them that didn't fit , The answer was NO!! Very very disappointed!!”

Posted 5 months ago

“My dining set has a low quality”

Posted 5 months ago

“Please pay attention to this important message! I have bought a furniture from this place with a 10 years of warranty where it was ripped from the end! I tried to call and replace it but they were rude to me. Please don’t buy from this place”

Posted 5 months ago

“Bought a washer (for mom) from Leo'n the product was defective from box never worked was refuse warranty after a few days not even use once if you GE and your suppliers can back up you products you should not be in business I can understand if leons wants me to go to the manufacture for warranty if I had used the product for a few days was defective from day one so it means GE doesn't have a competitive quality team to make sure product is deliver in good working condition, so right now the only option for me is to scrap the product and my mother an old lady on pension, is out money”

Posted 5 months ago

“Their delivery guys are unprofessional arrogant and disgusting to talk to.”

Posted 5 months ago

“Only salesperson could find in the store was busy sitting on a piece of furniture texting on his cellphone. Had to interrupt him. The salesperson, Marcus, didn’t engage in small talk, barely made eye contact. Made mistakes in my order including my home address and printed receipt still had a balance showing in full even though I paid in full. Purchased two mattresses. A twin mattress I took home the same day. Waited for over an hour outside the store at the garage bay. Had to go back into the store to inquire what the issue was. Staff did not have a copy of my receipt. Very unorganized. The second mattress I purchased was a queen mattress that I had Leon’s deliver. When the mattress was removed from the plastic covering the mattress was dirty and ripped along the side. I requested a refund from the local store and online but was denied despite after waiting for two weeks for delivering a defective product. Now I am told I have to wait over a month to receive a replacement. Customer service telling you you cannot receive a refund because it is policy and not elaborating on that is not acceptable. Leon’s should take some learnings from Wayfair. They have excellent customer service. Will not be back to purchase anything from Leon’s again. Would not recommend this company. Terrible experience. Should have walked out of the store and left Marcus to text on his phone.”

Posted 5 months ago

“I bought a dishwasher in April. It broke down three months later. They used an installer of their choice to install it. They kinked the lines in my dishwasher and the dishwasher no longer worked. LG replaced the dishwasher and gave me some money back towards the install fee. But Leons would do absolutely nothing for me towards the install fee, even though I had just finished paying the instal fee to a company of their choosing. Plus the lady that originally installed my dishwasher attempted to take a hose that did not belong to her that I paid for and she reinstalled the old hose. Not happy with the service at Leons at all. I’ve bought numerous things from them over the years, and I expected them to do something to compensate me for the install fee that I just paid and had to repay. Plus, I called Leons three times and each time they hung up on me because of a new phone system I had to finally go in to find out what was happening with the replacement dishwasher.”

Posted 5 months ago

“We bought 2 recliners, we loved them. After about 4 months they had warped/bent backs and the stuffing was so compressed they were uncomfortable. One was sent back for repair, repaired brought back in worse shape due to just bad workmanship. The second was pickup for repair and returned. It was good un til 4 days later when the new stuffing started falling out. The first chair is back in the store for more repair. We are done with the incompetence of the manager and technician. We are going to take them to small claims court. It is absolutely ridiculous!”

Posted 5 months ago

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Leons Furniture is rated 2.3 based on 272 reviews