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Leons Furniture Reviews

2.2 Rating 554 Reviews
27 %
of reviewers recommend Leons Furniture
2.2
Based on 554 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 73%
Accurate And Undamaged Orders
Greater than 38%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
6 - 12 Hours

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Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 1 star review on 21st February 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
If I could give minus stars I would. We bought a chair for my son using thier online store. Delayed delivery by a month. Okay we were not happy but it happens. Leon’s delivered the chair, and we took the back out of the box and noticed it was too small. I called Leon’s. Told them the chair was too small. Customer service told me they would charge me a “restocking fee”. The restocking fee is HALF the price of the chair!!!! &500.00!!!!!! Which was half the price of the chair!!! It’s brand new in the box. Shame on Leon’s for ripping off their customers.DONT SHOP HERE!
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Posted 3 months ago
Ordered and paid for two couches waited 6 months, never got them. Called multiple times, left messages no call backs, terrible customer service and no communication. If I did get a hold of someone they were rude and didn’t seem to want to help. I finally cancelled my order and then had to call multiple times to get my refund. Terrible company.
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Posted 3 months ago
I recently visited the Leon’s Brampton store for a pickup and was disappointed by the customer service experience. After entering the showroom, the salesperson made little effort to acknowledge me. When I followed him to request assistance, he abruptly directed me to another staff member, apparently assuming I required only pickup support. This interaction felt dismissive and unprofessional, particularly considering that I have previously made significant purchases, including two sofa sets from the Mississauga location last year. Such an attitude was surprising and does not reflect the level of service I expected based on past experiences. I hope the store addresses this by ensuring all customers are greeted and assisted with courtesy, regardless of the purpose of their visit.
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Posted 3 months ago
I will never buy from Leons. I have not received any calls or SMS for almost 30 days since I purchased from them. I have no idea when they will deliver my purchase. Horrible customer service.
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Posted 3 months ago
Furniture is garbage and if it lasts for 2 years consider yourself lucky
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Posted 3 months ago
Do not order Decor Rest. We were quoted 6-8 weeks and now have a delivery date of 12 weeks 3 days. Unacceptable under any circumstances.
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Posted 3 months ago
If there is a chance to give them 2 stars down ,I will do. My washer door's lock is broken since 45 days ,we called the store and they told us call the company from USA to get the service 😑!!!, When we called the company, they told us the appointment is after 45days ,after (45days) the specific day ,a man from the company came to check the washer machine, he said "that wrong part I came with" !!!! And he said " I will came again for a new appointment day with a right part that I will order it" !!!!....... Now ,I will say, the Leon's company has ZERO ZERO ZERO customer service ,I bought the item from the store it's supposed to send a fixer man at the beginning to check the broken item before he came to know which the right one to fix it in order to save our time not to waste it. How it is going to be a house with 6people, 2 of them children stay around 2 months without washing their clothes properly!!!?? SO Disappointed with that service. I will not recommended dealing with all Leons stores, and don't waste your time and money with that all Leons stores.
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Posted 4 months ago
Bought a lazy boy online because it was available for pick up January 05 2026 now finding out that there is no stock and they have no idea when it will be available was told could be months or years asked for refund was told that person is not working this week.Horrible customer service.
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Posted 4 months ago
I bought 75inc Hisenes QD7QFM TV from Lion's. I have so much problems with that TV, not happy at all, bc problems cannot be solved. I went to Lion's, I want to return or exchange TV but I was SURPRISED. Lion's DOESN'T HAVE RETURN POLICY. That means what ever you buy ther you can't return or exchange. I will never ever buy something from Lion's. The worst company I have ever did business with.
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Posted 4 months ago
How is this company still in business. Horrible customer service probably the worst I’ve seen in years. I don’t even know where to start. I bought a brand new 65 inch TV on December 22nd at 662.70$ on my way to pick it up I saw an ad with the same TV at Leon’s for 562.70$ after arguing with customer service they never gave me the 100$ for their mistake, they actually blamed google for the ad misleading mistake 😂. The TV was professionally installed on December 23rd, on December 25th the TV screen started flickering. I couldn’t call as it was closed for Christmas, I called all day on the 26th but no answer, finally at 8pm on the 26th someone answered just to tell me all sales are final, I told them this doesn’t make sense. They told me I had to call the tv maker and that it’s not their problem even if I had bought the TV 3 days earlier. This is unacceptable service, this was my first and LAST purchase at Leon’s. Before you think of buying anything there think twice, there are many other stores to buy from who offer great customer service and return policy. STAY AWAY AT ALL COST. SAME YOURSELF THE HEADACHE.
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Posted 4 months ago
December 2025. We now have to replace stackable GE washer dryer. After 2 days of purchase in 2020, we wanted to return because machine sounds like an airplane taking off, unable to listen to television or have a phone conversation while it washes. The motor grinds ,(metal on metal) on spin cycle. Called 4x repair company the last one said the motor had to be replaced from day 1, eventually your clothes will smell unwashed. We'll our clothes smell like grease now, the noise unbearable! Will never buy appliance again from Leons!
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Posted 4 months ago
The worst store ever in whole Canada and very bad customer service not happy at all with them
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Posted 4 months ago
Disappointed in the Administrative staff and the Sales Manager, Shavon (Winnipeg) LACKS any professionalism and care with customer service. Very frustrating as Leon’s does not communicate with you with regards to changes in delivery date! This sales manager’s attitude is “I got your commission so I don’t have to go any further to make you happy” 😡😡😡
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Posted 4 months ago
my bespoke washer and dryer all in one - leaked water ot should i say prayerd water out of the bottom . i paided for an extended warranty. Leons warranty third party service took 5 weeks to deem unfixable - now that they are saying they are going to return my momey so i can get a new one - they are giving a hard time about how much they are willing to give back - they will only give a credit of what i paied and if the machine is less they will be keeping the money left over - no refund of remaining. dishonest
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Posted 4 months ago
Canceled my order after being charged a,higher price on a sofa & love seat Should have been $1000.00 less!The salesman denied the price he quoted!The final price on the invoice was,not shown item by item!I will never shop at Leon's again!I don' like to be taken as a fool!
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Posted 5 months ago
I bought a stove and there was a dent on the side of the stove. Realized 4 days later, and they did not want to do anything for me. I would never go back ever. If you can buy from anywhere else do so.
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Posted 5 months ago
Leon’s sells broken furniture and refuses to refund the furniture without making an appointment even though they know it was just bought within 15mins.Can’t even bring it back and show. Customer service lady was very rude! Now, I got to wait for a email with an appointment, so one of their workers to come and take pictures of the broken furniture to show that the furniture is indeed broken to get an replacement.What a waste of time!!! Don’t buy anything from Leon.
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Posted 5 months ago
We participated in Leon’s 50th Anniversary draw, and upon having our numbers checked, we were informed that we had won an L2 7.0 cu. ft. deep freezer. When we stated that we did not have enough space in our vehicle that day, we were assured that we could return within one week to pick it up. However, when we went back within the promised time frame, we were told that the product was no longer available and that we needed to contact customer service. Despite multiple attempts to resolve the issue through customer service, we were never able to receive the prize we rightfully won. Despite this disappointing and unprofessional experience, we still proceeded to purchase a living room set worth approximately $3,400 from Leon’s. Unfortunately, the sofa was delivered with a tear. While I trust that this issue will be addressed, the situation regarding the deep freezer has caused significant frustration and has completely undermined my confidence in the company. I am deeply disappointed that such a large and well-established company refused to provide a prize that we legitimately won, offering excuses that were neither reasonable nor acceptable. This conduct is highly concerning and reflects a lack of accountability and customer respect. I am sharing my experience so that others can be informed and aware of this matter, as I believe this practice is both misleading and damaging to consumer trust.
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Posted 5 months ago
If there are less than 1 I would give them, I purchased bed was the worst in my life, broken after one month it by 1020 $ . Poor wood and bad design. No refund, no exchange, no maintenance.
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Posted 5 months ago
I am extremely disappointed with my recent experience at Leon’s Furniture (Edmonton, 13730 140 Street NW). The sections of sofa that was delivered to me was not the correct one. After contacting customer service, I was told that the correct item would only arrive several weeks later — in the middle of the week — which forced me to change my personal plans and find someone else to be home for the delivery. What made this situation worse was the lack of responsibility or care from the staff. No compensation, no discount, and no proper apology were offered, even though the mistake was entirely theirs. This level of customer care is unacceptable for a national furniture company. I hope management takes this feedback seriously and improves their professionalism, communication, and respect for customers’ time.
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Posted 5 months ago
Leons Furniture is rated 2.2 based on 554 reviews