It's disappointing that A staff member gave us hope that they are refunding our money after returning a sectional. Due to unfortunate circumstances, we couldn't travel back to Edmonton for re-selection and this is the reason why the staff who I spoke with offered they could refund the money. Today I got a call after not confirming who I spoke with because I didn't give them a name , said they couldn't refund our money. Thanks for giving us wrong hope and messing up with our schedules. Gave them 2 stars still for extending the time for re-selecting a new furniture.