I am going to start by saying how absolutely fantastic the customer service is at Levitex! It's like dealing with a traditional family business who genuinely really care about their customers! Olivia is fantastic, and could not have been more helpful when I experienced delivery problems with DHL, she dedicated a significant amount of her own time to resolving the issues, even on a Saturday!! The mattress is extreamly comfortable... with my previous pocket sprung mattress, I used to experience discomfort in my lower back after sometime sleeping in the same position on my side, and would have to turn around several times during the night, with the Levitex, all pressure is relieved and I can remain comfortable in the same position all night. The price is good compared to some of the better-known brands and I suspect the quality is far superior! I look forward to purchasing a Levitex pillow in the near future. I would gladly recommend Levitx to anyone looking for a new mattress and am confident they would not be disappointed with the product or the service!!