I am getting on really well with my new Levitex pillow but superseding that I have been so very impressed with their customer service and in particular the kind help, and impressively attentive customer service, of Olivia Peake. Olivia has been very kind, supportive and patient to explain the returns and exchange process and made the process of me exchanging my medium pillow for a small pillow very easy and straight forward. Thank you so much Olivia for all your help and kind support and for making it so very easy to exchange my item. Very much appreciated!