I received the scooter very quick. Upon opening it and testing in on a ride with a few hill nothing more than 5% the battery and speed where considerable slow and lost alot of battery power after 3 miles. (Down to 2 bars). I was not riding aggressively and was not offroad. I looked at the return policy and they have a restock fee plus you have to pay shipping. I will keep it for now but was very disappointed in the performance