Levy Electric Reviews

Name: Levy Electric
Rating: 4.50

4.5 Rating 616 Reviews

87 %

of reviewers recommend Levy Electric

4.5

Based on 616 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Levy Electric 5 star review on 15th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like levy, great customer service and quality product. Just sad the store in LES Manhattan closed, was great to get direct service done there.”

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Posted 1 week ago

“Great for college because you can remove the battery for travel on planes and use backup batteries for an added ride!”

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Posted 1 week ago

“Me. Eric was very professional and helpful on every level he made me feel honored doing business with Levy Inc. I would definitely recommend this company to all my friends and family members thanks again Eric stay blessed and enjoy.”

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Posted 1 week ago

“I had a fantastic experience with Levy Electric! They went above and beyond to locate the last scooter in stock and secured it for a sale to my client—all within 24 hours. Their responsiveness and efficiency were impressive, and the entire process was smooth from start to finish. I'm very happy with their service and look forward to placing more customer orders through Levy in the future. Highly recommend!”

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Posted 1 week ago

“I ordered my scooter going on two weeks ago. I haven’t gotten an update on its tracking and it doesn’t look like it’s left your warehouse. I spent $100 on shipping in order with you guys because I was told you shipped to Alaska if you don’t, I’d like all of my money back.”

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Posted 3 weeks ago

“Awful customer service. I was one of their earliest customers, purchasing my scooter in 2020. I brought my scooter into their NYC store for a tire change. They told me they also replaced my (working) battery. Shortly afterwards, the battery they gave me stopped working. I tried contacting customer service about this, and they strung me along for weeks and told me to purchase a new battery from their webstore. It seems they're in the business of handing out defective parts and forcing you to pay to replace them.”

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Posted 1 month ago

“I’ve owned my Levy Plus since January 2023. I am incredibly happy with it!! I use it mostly in Manhattan. I love being able to park & lock my scooter anywhere and take my battery with me. Nobody will steal a scooter with no battery and I love being able to discreetly charge the battery at work! The scooter is super light so it’s easy to bring on busses and subways. It is very sturdy and has stood up to daily beatings in fine form. My colleague has been in 3 accidents with his huge scooter that is too fast & heavy and not as maneuverable. Knock on wood, I’ve not been in any with my agile Levy. I love that Levy parts are so available/accessible to order on their website and they have YouTube videos on basic repairs. I’ve saved a lot doing simple jobs like replacing tires & tubes myself. The customer service is amazing. I’m so happy with all aspects of my scooter.”

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Posted 1 month ago

“Quick service, great price.”

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Posted 1 month ago

“I purchased a scooter second hand and it needed a new head unit that includes the throttle. They didn't have one in stock but were kind enough to take kn off of a floor model. I can't say enough about these people. Customer service is outstanding.”

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Posted 1 month ago

“My experience with Levy started neutrally but became more and more negative. After having the package delivered and stolen without any updates on delivery, I had to file a police report to get a replacement. I was able to get it, and after a few days of my commute, I realized it wasn't the best for me. I emailed, called, and texted within the 14-day moneyback guarantee to return my Levy Plus to no response, and it has been nearly a month of delayed communication, and even after finally responding, they denied the return because it was "well outside the return window". So, the scooter is fine, but the service has been horrible. Unless your commute is nearby, and you are fully committing to this brand, Do not get anything from them.”

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Posted 1 month ago

“Great scooter. I’ve purchased two. The detachable battery is a great and useful feature”

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Posted 2 months ago

“It seems like they're one of the few US companies that have been making electric scooters and are still in business after the last seven years, from when I first got my version 1 model to now with our latest Levy Plus. It's a solid product,-designed, and you can feel the craftsmanship in the details of the scooter. It's not the fastest option if you're looking for something that goes over 25 miles an hour, but for a commuter recreational vehicle, it's perfect”

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Posted 3 months ago

“poor cutomer service”

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Posted 3 months ago

“I got this because they had the fastest shipping and US based support but i'm even happier with it after 2 years - the scooter has required almost no maintenance”

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Posted 3 months ago

“So far Levy has been pretty responsive, I received the scooters and they were sent with no charging cables or owners manuals. So currently they are just sitting waiting for the chargers and extra batteries. I’m hoping that before this week is over I will have them setup on the system and have shipping info on the rest of equipment needed.”

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Posted 4 months ago

“Excellent daily comuting scooter. Light to carry. Very sturdy and Durable Battery coming off is an awesome feature. Speed is perfect, not too fast for danger, but fast enough!”

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Posted 4 months ago

“Scooters are incredibly lightweight. It's by far the best thing about them, along with the swappable batteries. The scooters themselves are made out of mostly metal parts, which is much preferable to a lot of the Segways and Highboys I've used in the past, which are made of plastic molding, which can crack and rattle over time. These things will hold up very reliably. It's worth the premium for something that's mostly made out of alloyed and machined aluminum.”

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Posted 5 months ago

“Levy has had great customer service. It has been easy to understand how to set up my scooter and the discount codes were a great perk.”

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Posted 5 months ago

“Best escooter company based in North America”

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Posted 5 months ago

“Went from Citibike to Levy and a way smoother commute. One of the only scooters I was allowed to bring into my office given the fireproof battery case and UL certs”

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Posted 5 months ago

Levy Electric is rated 4.5 based on 616 reviews