Levy Electric Reviews

Name: Levy Electric
Rating: 4.50

4.5 Rating 612 Reviews

87 %

of reviewers recommend Levy Electric

4.5

Based on 612 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Levy Electric 5 star review on 15th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my scooter going on two weeks ago. I haven’t gotten an update on its tracking and it doesn’t look like it’s left your warehouse. I spent $100 on shipping in order with you guys because I was told you shipped to Alaska if you don’t, I’d like all of my money back.”

Helpful Report

Posted 1 week ago

“Awful customer service. I was one of their earliest customers, purchasing my scooter in 2020. I brought my scooter into their NYC store for a tire change. They told me they also replaced my (working) battery. Shortly afterwards, the battery they gave me stopped working. I tried contacting customer service about this, and they strung me along for weeks and told me to purchase a new battery from their webstore. It seems they're in the business of handing out defective parts and forcing you to pay to replace them.”

Helpful Report

Posted 2 weeks ago

“My experience with Levy started neutrally but became more and more negative. After having the package delivered and stolen without any updates on delivery, I had to file a police report to get a replacement. I was able to get it, and after a few days of my commute, I realized it wasn't the best for me. I emailed, called, and texted within the 14-day moneyback guarantee to return my Levy Plus to no response, and it has been nearly a month of delayed communication, and even after finally responding, they denied the return because it was "well outside the return window". So, the scooter is fine, but the service has been horrible. Unless your commute is nearby, and you are fully committing to this brand, Do not get anything from them.”

Helpful Report

Posted 1 month ago

“My kid’s scooter was problematic from the start. Second ride blew the rear inter tube. Fifth ride blew the rear inter tube. Switched to solid core tires. Speed and battery range are misstated in the specks. Battery one lasted four months. Replacement battery is good for about 5 miles at a crawl. Less than a year in the scooter quit because of loose battery connection. The thing is now a $800 paper weight.”

Helpful Report

Posted 9 months ago

“Don't answer phone or respond to emails, No updates on shipping status no tracking number sent. Can't even seal a package!”

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Posted 10 months ago

“I really don’t like having to give this review. I ordered my scooter, it took 10 days to finally arrive. Fine, it happens. However, upon arrival, the thing is damaged before I can even get the box open. In trying to get the damaged part corrected, it’s been nothing short of jumping through firey hoops. Terrible customer service. For starters, hard to get anyone on the phone to help. Everything goes through email. They won’t answer your questions. I was told the part would be send next day air, here I am 5 days later & STILL no part to even attempt to correct the problem. It’s been more than 2 weeks since I ordered the scooter & its still nowhere closer to being used than it was the day I ordered it. Super frustrating. I’m not even sure I have all the parts to be able to use the darn thing. I SURE CANNOT give a damaged item as a gift. SHAME ON YOU LEVY. DO BETTER.”

Helpful Report

Posted 1 year ago

“You charge American dollars without any notice except on the receipt. I was very unhappy to find out 25$ cost me 33$”

Helpful Report

Posted 1 year ago

“Disappointing customer service. The company shipped us a faulty scooter and will not replace it. We ordered the scooter and ignored the box for a couple of weeks. We assembled it and took it outside for a spin, to immediately notice a serious wobbling issue. The company will not replace it as they feel we damaged it. Emailed back and forth with customer service. This is our second Levy scooter. We loved the first one (my son's Christmas gift) but someone borrowed it and destroyed it, so we bought this second one, and it came damaged. If you still want to order from this company, take a video of the package as you open it and assemble it as evidence. Someone likely damaged this one, repackaged it and shipped it back and Levy didn't notice the problems. Now we're stuck. My son would like a working scooter as he had asked for it for months and we really don't want to give Levy any more of our money.”

Helpful Report

Posted 2 years ago

“orders the scooter for a birthday present, and have been unable to use it as no handle bars, no charger nothing was included. Also the bike looks used. Have been trying to return the product ever since, and no one is responding!”

Helpful Report

Posted 2 years ago

“Don’t buy from this company. I ordered a scooter from them and they canceled my order and kept the money!!!! There is no phone number to call anyone to get things figured out either and a lack of communication. Also you can’t track your order unless you download a 3rd party app. I had high hopes for the scooter but I’m very disappointed.”

Helpful Report

Posted 2 years ago

“Your policies do not hold true and feel like I was scammed out of the entirety of time I was supposed to be allotted. Not happy and feel taken advantage of.”

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Posted 2 years ago

“These scooters are not good quality. Unagi scooters are much better and have better customer service.”

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Posted 2 years ago

“Overall I loved it! A great scooter that's fast, light, and comfy. I am only knocking 1 star the scooter because when it came I had a flat tire that needed to be patched. Luckily, I am a biker and patched it myself but I feel that was not so good and will take miles off my total tire, we'll see. Overall, hated it. The tire ended up actually going completely flat very shortly which will cost me extra money. The Stability is not good as the front wheel gave out on me one day and I fell dislocating my shoulder. The bell broke less than 2 months riding. I contact Levy and they tell me to fix it and I'm SOl. Not happy.”

Helpful Report

Posted 2 years ago

“super glitchy, with electronics and battery after a couple of months and oncce warranty is up, 'friendly' but terrible customer service for a small domestic company.. Steer clear!”

Helpful Report

Posted 3 years ago

“Levy shipped me the 7 pin old version of Levy Plus when I specifically requested for the new version the 3 pin version. I shipped back to Levy and requested for the 3 pin version tracking number, no reply at all.”

Helpful Report

Posted 3 years ago

“Absolute garbage product. Battery discharges immediately. Tires do not hold air and require constant re-inflation. Went to Levy store in NYC to ask for help 3x and they report that "everything is fine." The product is useless because range is limited to less than 1 mile.”

Helpful Report

Posted 3 years ago

“canceled, my order lost in transit somehow. Cant use because it was a gift”

Helpful Report

Posted 3 years ago

“Upon receiving the Levy Plus, the battery wouldn't charge - needed to go downtown to have them check it out and the result was a faulty charger. Next - the rear tire wouldn't retain air and was flat. I had the scooter for approximately 6 weeks and rode it less than a dozen times. During the 2 week window when it was working I found the overall performance disappointing. Inclines, not hills , were a challenge and the battery would only last 7-8 miles with a full charge. To add insult to injury - I had to pay a 20% re-stocking fee as well as the expense of fixing the tire that was obviously faulty from the onset. I understand charging a restocking fee if the scooter was working and I simply decided I didn't want it. This, however, was an issue of a warranty of merchantability. Two adages I usually follow when making purchases are: You get what you pay for & Cheap is expensive, Levy Scooters is the exactly the reason I follow those adages. Do yourself a favor and invest in a quality scooter - this is not it.”

Helpful Report

Posted 3 years ago

“While at first, we were impressed with this scooter, after a few months of use we had to have the battery replaced. We were shipped a new battery, but it died after the first use. It likely means there are larger issues with the scooter. I would not purchase from Levy again!”

Helpful Report

Posted 3 years ago

“Since it hasn’t shipped yet( 14 days), can’t say I’m real impressed. Sending in a survey asking how I’m enjoying the scooter you haven’t shipped is just as unimpressive.”

Helpful Report

Posted 3 years ago

Levy Electric is rated 4.5 based on 612 reviews