Disappointing customer service. The company shipped us a faulty scooter and will not replace it. We ordered the scooter and ignored the box for a couple of weeks. We assembled it and took it outside for a spin, to immediately notice a serious wobbling issue. The company will not replace it as they feel we damaged it. Emailed back and forth with customer service. This is our second Levy scooter. We loved the first one (my son's Christmas gift) but someone borrowed it and destroyed it, so we bought this second one, and it came damaged. If you still want to order from this company, take a video of the package as you open it and assemble it as evidence. Someone likely damaged this one, repackaged it and shipped it back and Levy didn't notice the problems. Now we're stuck. My son would like a working scooter as he had asked for it for months and we really don't want to give Levy any more of our money.