My experience with Levy started neutrally but became more and more negative. After having the package delivered and stolen without any updates on delivery, I had to file a police report to get a replacement. I was able to get it, and after a few days of my commute, I realized it wasn't the best for me. I emailed, called, and texted within the 14-day moneyback guarantee to return my Levy Plus to no response, and it has been nearly a month of delayed communication, and even after finally responding, they denied the return because it was "well outside the return window". So, the scooter is fine, but the service has been horrible. Unless your commute is nearby, and you are fully committing to this brand, Do not get anything from them.