Okay, whew, customer service is weak. But I am rating the Levy Plus scooter 5 stars...customer service e is much lower but I got what I wanted...a great scooter! I had a week's delay in receiving my Levy Plus that was 'In Stock.' Hard to get a hold of a person using their message widget, email, or phone. I did get the Levy Plus a few days ago and it is awesome so far. 1) Well packed. 2) My world, 175 pounds and flat terrain, 12 MPH in Eco and 19 in Sport. 3) Nice ride, even on rough road...can be jarring (thanks NJ) though. 4) Battery is meeting my expectations so far...four 2 mile trips and still have about 50% charge. 5) Heavier than I expected, but a sturdy feel. 6) Surprised by the difference between Eco and Sport. Not the top end speed (12 v. 18 MPH), but the acceleration...wow!!! Wear a helmet and shoes and enjoy....like it and recommend it!!!