You could tell how good the quality is as soon as you take the scooter out of the box. It is a very heavy duty build and looks great. It goes fast, and is a very comfortable ride due to the tubeless pneumatic tires and the flexible baseboard. Customer service was very responsive. I believe they understated the range and the battery power because I'm 185 lb and I could go five miles and not use up one bar while riding on level terrain. I bought a spare battery just in case, and it's a great feeling knowing that I have that in reserve if I ever need to swap it out easily. It's a very cool scooter.