Scooter arrives immediately. That's pretty cool, and a major plus. Ordering parts from levy is not cute. You might not get a response for weeks. When you eventually get the part, don't be surprised if it's a used part... Rust, dirt, and cracks are to be expected. The documentation methodology is complete trash. To do a lot of things (like turn on cruise control), I had to hunt for the faq on their website. They need to get this together. I have several complaints about the scooter, as well, which are more important than the company as a whole, as the product reflects on the company. In all, they're a new company. They have recently released a second scooter model... I'm sure most of the physical problems have been fixed. Try their v2 a d see if it's better than the v1. If yes, great. If no, I'd imagine this is a company that does not ride its own scooters, and I would steer clear.