For those who don't feel like reading a long review I will bottom line it for you: - Well built, quality scooter with innovative features that address many of the complaints I've had with other scooters. - Exceptional customer service - Great value Now I will break down this review Build -This thing is sturdy. You can tell it's well put together with quality materials. Nothing feels shoddy. Tires - This scooter has tubeless tires which is one of the reasons I bought it. Most scooters at this price range have tires with an inner tube and they are a nightmare to repair. Repairing a tubeless tires is super easy all you need is a bit of tire slime, if I can do it anyone can! Battery life -The battery life is as advertised. No dishonesty here. And the swappable battery pack is such a useful and innovative features. It essentially gives you the range of a scooter that would cost twice as much! And it's so easy to replace the battery it takes less than 20 seconds. And for those of you with long commutes there's an eco mode that does very well to conserve battery power Ride quality -Smooth and comfortable thanks to nice 8.5 in pneumatic tibless tires Brakes -I really liked that they give you both a traditional disc brake as well as the manual brake when you can just push down on the back wheel with the fender to stop it. Gives an added measure of safety. Brake lights that light up at all times (even if you don't have the lights on) are a great safety feature as well! Customer service -before this scooter I had a slightly cheaper scooter, and the customer service was atrocious. Levy customer service is an absolute pleasure to deal with. They deserve every sale they get. Overall this is a very high-quality scooter with great features and exceptional customer service and for the price you can't beat it!