Geoffrey
having been provided with a written renewal quotation at circa £600+ to renew with the same insurers (AXA) and been told that this was the BEST figure achievable from your stable of insurers I went onto comparethemarket .com to see what else could be available. I got a renewal quotation of circa £300 on an identical risk basis which was with AXA and via a broker called LEXHAM INSURANCE! I committed to the cover and paid the premium and was provided with the relevant documents electronically. On the same day and within 2 hours I had a called from LEXHAM INSURANCE presumably form your call centre asking me if I wanted to take up the offer to insure with AXA based upon the original £600 premium and when I asked if that was the BEST price that you could offer in the market I was told unequivocally that it was. LEFT HAND AND RIGHT HAND/GROSS INCOMPETANCE comes to mind along with a suspicion that you are NOT interested in offering the most competitive terms. Needless to say that as a result ALL TRUST in LEXHAM has evaporated. YOU ASKED for feed back now you have it but what if anything will you do?
8 years ago
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