Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.26

4.3 Rating 4,920 Reviews

85 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 4,920 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Stephen Jordan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a bad experience with lexham insurance My bike has been hit by the car and they take 5 month and they said that they can't get a claim because no evidence After they get back the hired bike they not delivered my bike They are very careless and saying it will be delivered next week but they can't guarantee. The worst insurance company.”

Helpful Report

Posted 2 days ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance

Posted 1 day ago

“Average service not good not bad”

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Posted 2 days ago

Thanks for your review and feedback. If there is anything we can look into or assist you with, please email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth, and vehicle registration. One of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance

Posted 1 day ago

“Absolute worst experience trying to get in contact with an operator. Been on hold for an hour and still ongoing. May take them 2 hours or longer to answer the phone”

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Posted 5 days ago

Hi, thanks for your review, and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number, and vehicle registration number. Kind regards, Lexham Insurance

Posted 4 days ago

“Very helpful people are there :)”

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Posted 2 weeks ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 2 weeks ago

“Very good very good my friend have good day”

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Posted 3 weeks ago

Cheers for taking the time to leave us a great review! We really appreciate it

Posted 3 weeks ago

“As a first-time rider with a full motorcycle license, I struggled to find an insurer willing to cover me—many companies outright denied me or quoted absurd prices. Lexham Insurance UK was the only provider that gave me a fair and realistic option. Their team understood my situation and offered a policy that balanced affordability with decent coverage. The process was straightforward, and I appreciated their transparency—no hidden fees or confusing terms. While premiums for new riders are naturally higher, Lexham’s quote was still reasonable compared to the few alternatives I had. Their customer service was also patient in explaining everything, which put me at ease as a beginner. If you’re a new motorcyclist struggling to get insured, I’d highly recommend Lexham. They actually give you a chance when others won’t. Pros: ✔ Willing to insure first-time riders ✔ Fair pricing compared to competitors ✔ Helpful and clear customer service Cons: ✔ New rider premiums are still costly (but that’s expected)”

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Posted 3 weeks ago

Cheers for taking the time to leave us important feedback, and for the positive review!

Posted 3 weeks ago

“So far so good, half the price to insure my campervan compared to standard van insurance. Contents included can't complain happy customer.”

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Posted 3 weeks ago

Thanks for leaving us such a great review!

Posted 3 weeks ago

“Are you satisfied with Lexham Insurance? Thanks very mych”

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Posted 4 weeks ago

Thanks for leaving us such a great review!

Posted 3 weeks ago

“My opinion is that renewal’s fee of £65 compared to value of insurance £202 is way too high and is the way to hide real insurance costs when it shows on any website that compares different insurers. In my opinion it would have been more clear if like with any other insurance company that I was looking online there is only one amount that is payable as insurance costs, otherwise it’s a little misleading.”

Helpful Report

Posted 4 weeks ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 3 weeks ago

“Excellent insurance, thank you for the great work”

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Posted 4 weeks ago

Thanks for leaving us such a great review!

Posted 3 weeks ago

“good customer service”

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Posted 4 weeks ago

Thanks for leaving us a review!

Posted 3 weeks ago

“It was a great time with you 😊”

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Posted 4 weeks ago

Thanks for leaving us a review!

Posted 3 weeks ago

“Very good service”

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Posted 4 weeks ago

Thanks for leaving us a review!

Posted 3 weeks ago

“Realistic pricing, helpful staff - it shows that they are bike specialists. Wish they did multi-bike cover.”

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Posted 4 weeks ago

Thanks for leaving us a review!

Posted 3 weeks ago

“Money robbers”

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Posted 4 weeks ago

Posted 3 weeks ago

“So good, thank you”

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Posted 4 weeks ago

Thanks for leaving us such a great review!

Posted 4 weeks ago

“already too expensive plus excessive renewal fee of 110£ costumer service - poor”

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Posted 4 weeks ago

“Good service provider company.”

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Posted 4 weeks ago

Thanks for leaving us such a great review!

Posted 4 weeks ago

“Excellent, easy and affordable insurance service”

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Posted 4 weeks ago

We are glad you’ve had a great experience, thanks for the review!

Posted 4 weeks ago

“Not used Lexham before and wasn’t really aware of them apart from on the comparison websites. However on speak to them and going through my insurance I would 100% recommend them.”

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Posted 4 weeks ago

We are glad you’ve had a great customer service experience, thanks for the review!

Posted 4 weeks ago

Lexham Insurance is rated 4.3 based on 4,920 reviews