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Lexham Insurance Reviews

4.3 Rating 4,651 Reviews
85 %
of reviewers recommend Lexham Insurance
4.3
Based on 4,651 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

Not happy at all with any aspect I feel robbed to be honest and I will be spreading word .. Lexham will take your money and try cancel days before a payment is due and then try convincing you to cancel after that direct debit comes out
Helpful Report
Posted 4 days ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance
Posted 4 days ago
A friend of mine recently had a troubling experience with Lexham Insurance. Their customer service representative, Saim, allegedly told my friend they must close their food delivery account to avoid the cancellation of their third-party social insurance policy. This seems suspicious, so we reviewed the policy terms, but there was no mention of such a requirement. Furthermore, there appears to be no legal basis for this demand. To make matters worse, after raising concerns and asking for clarification, Lexham has completely stopped responding to his calls. This avoidance feels like an attempt to dodge accountability, which is highly unprofessional. Ignoring customers only serves to erode trust and credibility. If this request is legitimate, Lexham must provide clear evidence from their policy terms or legal justification for their actions. If not, they need to immediately reverse the policy cancellation or refund my friend’s money in full. Consumers deserve fairness, transparency, and respect—not to be left chasing answers while their livelihood is at stake. Lexham, you cannot treat your customers like this and expect to escape accountability. Either resolve this matter properly, or be prepared to face legal action or other formal consequences.
Helpful Report
Posted 6 days ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance
Posted 5 days ago
Absolutely shocking insurance company they will randomly cancel ur policy when they feel like it then chase u for money they are even saying my partner owes money from a date and year that she never even had a bike or cbt
Helpful Report
Posted 6 days ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance
Posted 5 days ago
After returning back to motorcycling with a gap of 5years I was shocked by the increased insurance rates Lexham was the best I could find Thank you Lexham
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Posted 1 week ago
Cheers for taking the time to leave us important feedback, and for the positive review!
Posted 1 week ago
Found Lexham ins on a compare website, by far the cheapest. Downloaded their app and uploaded requested proof of details And found my policy set up all ready. Whole experience was hassle free.
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Posted 1 week ago
Thanks for taking the time to leave us a review, we really appreciate it!
Posted 1 week ago
I applied for insurance for my motorcycle. I then decided to cancel within the 14 day cooling off period. I tried calling and was told the cancellation department could call back, it could be in 2 to 3 days! I then emailed my cancellation. This has now taken nearly two weeks. Out of the £141 I paid as a deposit, I was told I would get a refund of £12.40 even though I cancelled two days after starting. Lexham can keep it! Would I recommend Lexhams! Not a chance.
Helpful Report
Posted 1 week ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance
Posted 1 week ago
Very good
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Posted 1 week ago
Thanks for taking the time to leave us a review, we really appreciate it!
Posted 1 week ago
Wanted to add a second bike to my policy, which is something I expected to be able to do over the phone as I have with other insurance companies. I called four times and *eventually* the phone was picked up, only to discover that I couldn't get either a quote or add a second bike over the phone, but rather would have to wait for a call back from their 'multi-bike' department. Now I have the inconvenience of likely missing that call back because they will undoubtedly call me when I'm in the middle of work and unable to answer the phone. So far, not very impressed and have only given two stars rather than one because the initial cost was competitive and the documentation came through very quickly. It doesn't inspire confidence for the future if I ever need to make a claim.
Helpful Report
Posted 2 weeks ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great customer service and would like to investigate this further. If you email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth, and vehicle registration, one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance
Posted 2 weeks ago
Very good insurance
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Posted 2 weeks ago
Are very good this insurance
Helpful Report
Posted 2 weeks ago
Thanks for taking the time to leave us a review, we really appreciate it!
Posted 2 weeks ago
Very Nice
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Posted 2 weeks ago
Thanks for leaving us such a great review!
Posted 2 weeks ago
Very good.
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Posted 2 weeks ago
That's great to hear, thanks for the review!
Posted 2 weeks ago
good company
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Posted 3 weeks ago
That's great to hear, thanks for the review!
Posted 2 weeks ago
I like this company ❤️
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Posted 3 weeks ago
Thanks for leaving us such a great review!
Posted 2 weeks ago
I want to changes and you didn’t reply email and phone m not happy with your services
Helpful Report
Posted 3 weeks ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance
Posted 2 weeks ago
Very good insurance company
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Posted 3 weeks ago
Glad to see you’ve had a great experience, thanks for the feedback!
Posted 2 weeks ago
Very helpful and knowledgeable staff.
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Posted 3 weeks ago
Thanks for taking the time to leave us a review, we really appreciate it!
Posted 2 weeks ago
Worst company I've dealt with in 62 years of being on thus earth, miss quoted me and have over charged me also, never again
Helpful Report
Posted 3 weeks ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance
Posted 2 weeks ago
The app and the arrangement of the insurance was good. No quibbles. The price I have paid..... I dont think I will ever be happy; whomever I insure with! I have repeatedly insured via Lexham and to be honest have stopped shopping around as it has been so straightforward. I would recommend them.
Helpful Report
Posted 3 weeks ago
Cheers for taking the time to leave us important feedback, and for the positive review!
Posted 3 weeks ago
The only thing is the time it takes to answer the phone. But other wise i had a very good experience Thank you
Helpful Report
Posted 3 weeks ago
Cheers for taking the time to leave us important feedback, and for the positive review!
Posted 3 weeks ago
Lexham Insurance is rated 4.3 based on 4,651 reviews