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Lexham Insurance Reviews

4.3 Rating 5,097 Reviews
84 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 5,097 reviews
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

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Andy
Unverified Reviewer
“Helpful with insurance and speaks Nice to people”
Helpful Report
Posted 16 hours ago
Good afternoon Andy - Thank you for taking the time to post a review. Great to hear you were happy with our service.
Posted 14 hours ago
Anonymous
Verified Reviewer
“Shocking company, rang me to advise I need to make payment. Told them I’d ring at 17:30 they said that’s fine, rang at 17:30 spent 50 minutes trying to ring the right number to get through to someone, got through and hung up straight away, finally got through to someone who said they could help, they put me on hold and hung up at 18:29 and when I tried to ring back it said they’re closed despite it saying it’s open until 19:00. Threatening to cancel my policy if I don’t make payment but how am I supposed to when staff just hang up the phone. Absolutely ridiculous”
Helpful Report
Posted 6 days ago
Good afternoon Thank you for taking the time to post a review. Very sorry to hear that you have had difficulty in getting through to us. I would like to look into this further, however I will need more information to do so. You can contact us directly at complaints@lexhaminsurance.co.uk.
Posted 4 days ago
Scott
Verified Reviewer
“tryed to get a qoute on there website for a new Motorbike I was think of buying but wasn't getting anywhere. So I asked for a callback to talk to someone waited for 3-4dys and no callback so I called them and the person that answered they phone down on me when I asked them for a qoute for a new motorbike. I have used this company for 2yrs and now when my insurance is up there not getting renewed”
Helpful Report
Posted 1 week ago
Thank you for your comments. Really sorry to hear about the experience you had. I have had a look and can see what has happened and will raise your review with the management team here. One of our team will contact you directly to see if these is anything we can do to help. Once again, thank you for taking the time to post your comments.
Posted 1 week ago
Philippa Devas
Verified Buyer
“It is very difficult to contact you - speak to someone for assistance Insurance documents should include an Invoice / Receipt for premium payment”
Helpful Report
Posted 2 weeks ago
Hi Philippa, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect. Our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 2 weeks ago
Javier Molina
Verified Buyer
“This is my second year with Lexham Insurance. My previous insurer doubled the premium from one year to the next without any apparent reason. Lexham Insurace provided me with the perfect quote then and the renewal was as easy.”
Helpful Report
Posted 1 month ago
Glad to see you’ve had a great experience, thanks for the feedback!
Posted 3 weeks ago
Anthony Blair
Verified Buyer
“Exx service ,easy to do ,tony.”
Helpful Report
Posted 1 month ago
That's great to hear, thanks for the review!
Posted 3 weeks ago
Shaik Mohammad Javeed Moorad
Verified Buyer
“Good But needs to improve communication system”
Helpful Report
Posted 1 month ago
Hi, thanks for your review, and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number, and vehicle registration number. Kind regards, Lexham Insurance
Posted 3 weeks ago
Motozim Mohammad
Verified Buyer
“Everything is good”
Helpful Report
Posted 1 month ago
Thanks for taking the time to leave us a review, we really appreciate it!
Posted 3 weeks ago
Anonymous
Verified Buyer
“They love to cancel insurance for no reason”
Helpful Report
Posted 1 month ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards Lexham Insurance
Posted 3 weeks ago
Harvey-jay Brett
Verified Buyer
“Really good prices and really good service”
Helpful Report
Posted 1 month ago
Glad to see you’ve had a great experience, thanks for the feedback!
Posted 3 weeks ago
Manish Kumar
Verified Buyer
“Lexham insurance is best and nice staff”
Helpful Report
Posted 1 month ago
That's great to hear, thanks for the review!
Posted 3 weeks ago
Salim Maza
Verified Buyer
“Good service”
Helpful Report
Posted 1 month ago
That's great to hear, thanks for the review!
Posted 3 weeks ago
Neville Agnew
Verified Buyer
“So far so good, app works fine and everything seems efficient. Only time will tell and hopefully I won’t find out how efficient the claims service is.”
Helpful Report
Posted 1 month ago
Cheers for taking the time to leave us important feedback, and for the positive review!
Posted 3 weeks ago
Vagner De Melo
Verified Buyer
“Good morning! Regarding the service, it’s a 10 out of 10, but I’m not happy! I’ve been paying your insurance for two years, and my premium has stayed the same since I started, just because I moved from SW18 to SW16. My insurance hasn’t decreased, which seems unfair. I’ve never had any issues with my bike in these two years, and I pay promptly. I still don’t understand why it remains so expensive! Even the agents found it strange; it feels like a lottery—let’s take this one out, not that one. It’s disappointing.”
Helpful Report
Posted 1 month ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards Lexham Insurance
Posted 3 weeks ago
Naldo Sheffield
Verified Buyer
“Reasonable competitive prices and easy to purchase online. The admin team are very supportive as well”
Helpful Report
Posted 1 month ago
Glad to see you’ve had a great experience, thanks for the feedback!
Posted 3 weeks ago
Anonymous
Verified Buyer
“I am very happy Thank you very much”
Helpful Report
Posted 1 month ago
Thanks for leaving us a review!
Posted 3 weeks ago
Nozomul Ali
Verified Buyer
“Customer service is awful. More Training needs to be given to Staff a member of staff hung up on me.”
Helpful Report
Posted 1 month ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance
Posted 3 weeks ago
Robert Davison
Verified Buyer
“Very happy with customer service at Lexham insurance with getting my insurance. Very helpful and professional. Sorted everything and I wasn't on the phone very long. Will recommend Lexham insurance to anyone looking for Insurance. Thank you. Very good service. Robert Davison.”
Helpful Report
Posted 1 month ago
Thanks for taking the time to leave us a review, we really appreciate it!
Posted 3 weeks ago
Atola Abdul Rahimzai
Verified Buyer
“Hi iam realy hapiy”
Helpful Report
Posted 1 month ago
Thanks for taking the time to leave us a review, we really appreciate it!
Posted 3 weeks ago
Arthirson Matheus Ramos Barbosa
Verified Buyer
“I'm very satisfied”
Helpful Report
Posted 1 month ago
That's great to hear, thanks for the review!
Posted 1 month ago
Lexham Insurance is rated 4.3 based on 5,097 reviews
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