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Lexham Insurance Reviews

4.3 Rating 4,918 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,918 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous As They’ll Report It If I Leave My Name
Verified Reviewer
“Lied to multiple times they lie and illegally cancel a policy stating they’ve cancelled it due to a YouTube video they asked me to upload after a van intentionally drove at me on dual carriageway way to show the crash they couldn’t open in email as they had security concerns about the mp4 file then accused the police of lying”
Helpful Report
Posted 5 years ago
Leah
Verified Reviewer
“I am writing this review for Mrs Vanessa Knights, Senior Claims Adjuster of Marble Arch Claims. I would love to say that through the entire process, when Vanessa was involved, everything ran quickly and smoothly, without glitch. She has an incredible passion for helping her customers and I really felt she had my back. What an excellent team member you have there. If there's any bonus or award for outstanding customer service Vanessa surely deserves it. When I get back on the road I'm hoping to come back to you for my insurance again because I know that if anything happens, it could be Vanessa working on my case and it would dealt with swiftly and professionally. Thank you Vanessa!”
Helpful Report
Posted 5 years ago
Martin Talbot
Unverified Reviewer
“Tried to renew my insurance. My scooter had been off the road for 2 years due to building work being done on my property. I needed an mot. Lexham told me i couldn't have insurance until i get an mot . Tried to explain that i couldn't use the scooter to get the mot as having no insurance and all i got told was to take my chance. Been with these clowns for 5 years. Even during coronavirus they couldn't even give a little bit. I wouldn't trust these cowboys to save me from the indians.”
Helpful Report
Posted 5 years ago
Renato Vila
Verified Buyer
“It has been a nightmare to try and get my motorcycle back after a claim that was not my fault. It’s been 5 weeks and no motorcycle back yet. It looks like their internal communications are really bad. Hope this info will help other people to demand things or they will never sort anything out.”
Helpful Report
Posted 5 years ago
Nuccio
Verified Reviewer
“the worst insurer ever,,,,dont trust this insurance company ever”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I am very happy with lexham insurance been with them for two years now never had a problem they always give me a good price on my insurance and I always receive good customer service from them, even if there something that you don’t understand they will go though it step by step to make sure you do and make sure that you are happy with it,I would recommend them to everyone, I would like to say the most helpful member of staff I did have was Oliver, try and talk to her if your able to.”
Helpful Report
Posted 6 years ago
Nicu Gradinariu
Verified Buyer
“Lexham Insurance is trying to pull every penny from your pocket. I asked them to modify a letter from the registration number of my motorbike and they charged me with £35. And its all premeditated from the beginning, so be careful with them.”
Helpful Report
Posted 8 years ago
Andrew Bullman
Verified Buyer
“£0 refund on my insurance after selling my bike after only 7 months and making no claim. Disgusting - no policy documents sent out either, not even a certificate of insurance, just a letter saying thanks. Feels like theft and will be treated as such.”
Helpful Report
Posted 8 years ago
Jordan Wakelin
Verified Buyer
“Had to make a slight change 50 mins after purchasing the insurance was then charged £33, £8 increase in the policy and a ridiculous £25 'admin fee'. I will not be referring them to anybody and will not be newing my policy after being insured with lexham for the last 2 years, lexham should reward loyalty not charge for it.”
Helpful Report
Posted 9 years ago
Brinda Patel
Verified Buyer
“Reaching to customer care is the hardest part.”
Helpful Report
Posted 1 year ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 1 year ago
Andrew Maxwell
Verified Buyer
“Completely useless and incompetent”
Helpful Report
Posted 1 year ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 1 year ago
Anonymous
Verified Reviewer
“These people are impossible to get in touch with - I have been on hold foe more than an hour 2 days running and they havent answered yet. Trying to amend policy - it sabsolutely impossible to talk to anyone.”
Helpful Report
Posted 1 year ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance
Posted 1 year ago
Shaun Barthram
Verified Reviewer
“please be aware of this company , when you run into an issue the first thing they do is cancel your insurance , no understanding or help and very rude on the phone , I guess its my fault going with a cheap insurance company . I have just looked at the reviews and cannot understand I was was so stupid to go with this company in the frst place the one star I gave was just so I could right this company do not deserve even one star.”
Helpful Report
Posted 4 years ago
Eduardo Paulo Ferreira Sequeira Dias
Verified Buyer
“Poor service took 5 days to send the paperwork blocking me from working”
Helpful Report
Posted 4 years ago
Steven Widdows
Verified Buyer
“The agent took over half and hour to take out simple scooter insurance, even though I had instant answers to her questions. She was bumbling; if she was a trainee, then a supervisor should have been sitting with her. Gabbling out the terms and conditions in a way that she obviously didn't understand and that I couldn't follow, just for the sake of form, is unprofessional.”
Helpful Report
Posted 4 years ago
Salvatore Persano
Verified Reviewer
“Waste of money. After looking for a food delivery cover insurance i came across them and I wish I’ve never did. I was assured I could add other drivers to the policy and a couple of months from the contract I’ve decided to add one driver. The woman on the other line told me it wasn’t possible to add any other driver as they don’t do it and she had to investigate looking into my recorded conversation to see if I was telling the true. A supervisor/manager then call me back saying that I was right so another driver could be added but only for domestic and pleasure only?? She then said that I should have specified that the new driver have to be insured for deliveries and not for domestic use even though I was looking to cover my scooter for food deliveries.......clearly an excuse not to do it because the guy who made me a contract was wrong at the first place when he confirm that additional drivers won’t be an issue. Now I’ve to cancel my policy, loose money and not able to do deliveries with the scooter until sort this out elsewhere. Gutted!!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Cancel my insurance for no reason Just took my money I will never be back”
Helpful Report
Posted 5 years ago
Mrs Cosgrove
Unverified Reviewer
“My son had his brand new moped stolen from outside our house, because it wasn't chained up they wouldn't pay out but the thing I found to be really bad was they wanted £220 to cancel insurance, so my son still had to pay £1300 for bike and the robbers wanted 220 off him, absolutely disgusting.”
Helpful Report
Posted 5 years ago
Kane Manwaring
Verified Buyer
“Expensive”
Helpful Report
Posted 5 years ago
James Allen
Verified Buyer
“One price on line! a different price on the phone?? 7 years of premiums paid! 6 years of NCD issued?? It all seems a little strange!”
Helpful Report
Posted 5 years ago
Lexham Insurance is rated 4.3 based on 4,918 reviews
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