Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.28

“Everything is fine”

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Posted 2 weeks ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 2 weeks ago

“I was dreading the renewal as the media was predicting massive increases. Lexham was best value last year and again at renewal despite around £90 increase... It seems an NCB is actually worth nothing much.”

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Posted 3 weeks ago

We are glad you’ve had a great experience, thanks for the review!

Posted 3 weeks ago

“Good customer service”

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Posted 3 weeks ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 3 weeks ago

“Completed documents and confirmation quickly but when I had to be proactive about confirming receipt of my Proof of NCD by email as when I rang I was on hold for over 20 minutes. I hope this won't be the case if I need to speak to an agent when I really need to following at accident 😱”

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Posted 3 weeks ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 3 weeks ago

“Great online service just very difficult to speak to anyone at renewal time etc”

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Posted 3 weeks ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 3 weeks ago

“Found the process of finding insurance good all seems to be good price ok even though not got the best history wit claims points Monthly Apr on steep side Not made any claims so don't know that side but so far all good”

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Posted 3 weeks ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 3 weeks ago

“I like safe and good and affordable. but you didn't send my policy”

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Posted 3 weeks ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 3 weeks ago

“Competitive price. Phone call was reasonably prompt but I have still not heard weather my photo of previous insurer’s ‘proof on no claims’ has been accepted. It was over a week ago and the policy should go live in a week.”

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Posted 1 month ago

Hi there! Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 month ago

“Good, great”

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Posted 1 month ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 1 month ago

“Fantastic service from the young lady on the phone when the call was eventually answered.”

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Posted 1 month ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 1 month ago

“Lexham Insurance was the cheapest quote for my motorcycle.”

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Posted 1 month ago

Glad to see you’ve had a great experience, thanks for the feedback!

Posted 1 month ago

“Sign up process was straightforward, but i found the process of account creation confusing. I got sent an email, and then signed up and my cover was shown there as expected, but what doccuments I need to upload is unclear. There was no other communication. I'd appreciate a notice of the doccuments I need to upload.”

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Posted 1 month ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 month ago

“Couldn't get through on the phone but used the online process”

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Posted 1 month ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 month ago

“It's a good insurance company, it helps you in everything, it gives you options to be safe with them, it's a good option. I like”

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Posted 2 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 2 months ago

“The only issue I have had is that these e-mails and insurance documents you have spelt my name differently. Kind regards Oliver Brown”

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Posted 3 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 3 months ago

“Great price, easy to use system, paid fee after two attempts possibly my own fault! Not received any confirmation yet but insurance doesn’t start yet.”

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Posted 3 months ago

Cheers for taking the time to leave us a great review! We really appreciate it.

Posted 3 months ago

“The person that was on the phone was very good and found me a good deal as it was more on line.”

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Posted 4 months ago

Cheers for taking the time to leave us a great review! We really appreciate it.

Posted 3 months ago

“Quick and helpful website,”

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Posted 4 months ago

Cheers for taking the time to leave us a great review! We really appreciate it.

Posted 4 months ago

“Knowing how hard it is to get moped insurance.. lexham made it so comfortable to buy online then using the app to upload any concerning documents.”

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Posted 4 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 4 months ago

“Very good price cheapest o could find let's hope the service is good as well”

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Posted 4 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 4 months ago


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Lexham Insurance Reviews