Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.26

“I'm really enjoying it!”

Helpful Report

Posted 8 months ago

Thank you so much for leaving us a review!

Posted 8 months ago

“Great Insurance”

Helpful Report

Posted 8 months ago

Thank you so much for leaving us a review, we really appreciate it!

Posted 8 months ago

“So far so good. Good price , easy to deal with. Hopefully won’t find out about claims!”

Helpful Report

Posted 8 months ago

Thank you for leaving us a review!

Posted 8 months ago

“cheapest bike insurance by far for my first bike after cbt, rip off but thats due to the area i live in. even then £120 a month for a 125cc is absolutely barbaric. even after all that theyre still the cheapest and they leave you alone if you pay obviously so bonus. would recommend if youre new to bikes as theyre by far the cheapest as stated.”

Helpful Report

Posted 8 months ago

Thank you so much for leaving us a review!

Posted 8 months ago

“Brought on line”

Helpful Report

Posted 8 months ago

Thank you so much for leaving us a review!

Posted 8 months ago

“every thing is going good but may be your charges are some high. please do some work for it. thanks”

Helpful Report

Posted 8 months ago

Thank you for leaving us a review and important feedback!

Posted 8 months ago

“I have used your insurance for a couple of years. I have retired now and looking for cheaper insurance regards stephen”

Helpful Report

Posted 9 months ago

Thanks for leaving us a review!

Posted 9 months ago

“Easy to deal with , polite friendly helpful staff,”

Helpful Report

Posted 9 months ago

Thanks for leaving us a review!

Posted 9 months ago

“Problems getting through on the phone, this needs sorting out. Once connected to an operator, good & polite service.”

Helpful Report

Posted 10 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 10 months ago

“I've just renewed with Lexham for a second year. I did try to ring them about a month before renewal to ask for a quote but couldn't/didn't have the patience to get through, however, they sent a renewal 3 weeks before the expiry date. I shopped on all the main comparison sites but Lexhams renewal was still the cheapest so I took it! They have a phone app and portal to access documents but its very basic so again not sure how easy it would be to make changes. Can't comment on making claims or changes but for my motorhome/campervan policy they are very cheap, so happy at the moment.”

Helpful Report

Posted 10 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 10 months ago

“Easy to understand and navigate around the website, decent price, so far so good”

Helpful Report

Posted 10 months ago

Thanks for leaving us a review!

Posted 10 months ago

“My insurance was dealt with in a professional manner ……. Once I finally got through to someone. Only call if you have 34 minutes to spare as this is how long it took to get someone to answer my call, and this was after I tried for 25 minutes the previous day . Sooooooo frustrating we are all busy and don’t have time for this !”

Helpful Report

Posted 11 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 11 months ago

“I happy your service”

Helpful Report

Posted 1 year ago

Thanks for leaving us a review!

Posted 1 year ago

“When having to renew my insurance for the third time i had to pay in full, wasnt allowed to pay monthly, all because i missed a few payments which was lexhams falt as i asked to move my payment date and they said i had to make a payment which i already had, so now i wasnt allowed to pay monthly because of this. had to get a loan to pay in full”

Helpful Report

Posted 1 year ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 1 year ago

“A whole year without problems,then I get a reminder last month of my renewal,I emailed to ask how much and received a reply to say it wasn't due until August?????.I tried again and was told it would be 406 pounds.Then I received a call from a lady of your employ and I asked her why you were asking 80 pounds set up fee.I could not get a reasonable answer so went to go compare who quoted 266 pounds which I accepted.Guess what company? Lexham!!.Make sense to you?,me neither.”

Helpful Report

Posted 1 year ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 1 year ago

“Good service apart from waiting time on the phone to talk to someone (1 hour 20 minutes waiting) Also got a quote and when I called back 4 days later and the price increase by £25.00”

Helpful Report

Posted 1 year ago

Hi Mark, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, and telephone number. Kind Regards, Lexham Insurance

Posted 1 year ago

“So far so good with Lexham Insurance. They were the best price to ensure my camper, although I do get other peoples experiences of sitting on the phone. Spent around four hours trying to renew my policy and in the end got through to somebody, but it is much easier and quicker if you email. Hope I don’t have a bump, because I think it could be a little bit of a nightmare 😅 I have to be honest, I do hate the automated response to every single piece of feedback. Almost like there is nobody human at the other end.”

Helpful Report

Posted 1 year ago

Hi, Dorian! Thanks for your review and our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 year ago

“Everything is fine”

Helpful Report

Posted 1 year ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 1 year ago

“I was dreading the renewal as the media was predicting massive increases. Lexham was best value last year and again at renewal despite around £90 increase... It seems an NCB is actually worth nothing much.”

Helpful Report

Posted 1 year ago

We are glad you’ve had a great experience, thanks for the review!

Posted 1 year ago

“Good customer service”

Helpful Report

Posted 1 year ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Lexham Insurance Reviews