Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.28

“Waisted on the phone for 1 hour and 30 mins for no one to answer, stupid people doing stupid jobs, answer your phones it’s simple clearly something wrong with all or your employees”

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Posted 12 hours ago

“waste of time, spent nearly an hour in total over two days but you dont answer the phone, web site is just as bad and refers me back to a phone number which again does NOT GET answered.”

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Posted 4 days ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 4 days ago

“Very hard to get through on phones been trying for 3 days now”

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Posted 5 days ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 4 days ago

“Won't answer the phone. Waited 1 hour yesterday, tried again today no answer. The website says I have to phone them, all very frustrating”

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Posted 5 days ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 4 days ago

“Cancelled my insurance 6 months into my policy because they wouldn’t insure my new bike, (which I got cheaper elsewhere) then after another 6 weeks I asked where my refund was, they told me they done me a favour not charging me a £50 cancellation fee. Basically stole my money.”

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Posted 5 days ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 4 days ago

“Wish I could give 0 stars I’ve been waiting for them to answer for 6 hours it’s an absolute joke same thing for the last week and now they are cancelling my policy because there phone lines are so called busy”

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Posted 1 week ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 6 days ago

“Terrible customer service, as so many people have already reported. Spent hours on the line trying to get through without success. Their standard feeble response is an insult to the many people who've been complaining about their phone lines, as it's evident that they've got no intention of doing anything about it.”

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Posted 1 week ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 6 days ago

“had a minor collision nearly 3 months ago still waiting for a repair absolute joke”

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Posted 2 weeks ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 week ago

“Very poor customer service long waiting after switch off the telephone 🥵👎🏻”

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Posted 2 weeks ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 2 weeks ago

“I called to renew the insurance and waited on the phone for 40 minutes and no one answered. I have never seen such a bad company. Disappointment.”

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Posted 2 weeks ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 2 weeks ago

“Terrible terrible service cancelled insurance because they said the police said I put my name wrong on my provisonal which is a full lie since you can’t do that as u got to use ur passport to get a provisional otherwise illegal immigrants could just come into this country and get a driver licence it’s impossible to lie about your name stupid company that cause distresss also they have a 1hour plus waiting time on hold if u try call them which is stupid”

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Posted 2 weeks ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 2 weeks ago

“Não tive a assistência necessária!”

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Posted 2 weeks ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 2 weeks ago

“Was on hold for 2 hours plus trying to get insurance moved over as got new bike as no one answered I was set back from being able to drive home. Not impressed at all would rethink with going to this insurance company”

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Posted 3 weeks ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 2 weeks ago

“The saddest company I have ever seen in my life”

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Posted 3 weeks ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 3 weeks ago

“This insurance company is not good”

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Posted 4 weeks ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 3 weeks ago

“Poor customer service, and every time I called it’s nearly 45minutes. Spoken with agents about issues but no solution was offered. I would not recommend to anyone. Only thing I will say it does come cheaper than most bike insurance. I am sure someone from IT/Customer relation will reply to this to defend the company as previous review by other people. Shame they didn’t or wanted to resolve the issue earlier.”

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Posted 4 weeks ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 4 weeks ago

“Absolute thieves. Took them 6 months to settle a simple claim, sent me to a hire and repair company that under paid me and left me with a written off vehicle. Then demand money in ridiculous amounts for a period of time that the vehicle was written off. I’d highly advise to avoid this company. After all the stress and anxiety this company put me through I’d highly recommend to use anyone else. Not happy at all”

Helpful Report

Posted 4 weeks ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 4 weeks ago

“I’m liking it”

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Posted 4 weeks ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 4 weeks ago

“You're company is bogus! You're not open until 7pm like you advertise, you're not open for calls on Saturday like you state on your site and I've been requesting a callback for a week now because you've wrongly charged me and you won't answer my calls and I've had no response!!! Absolute con artists!”

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Posted 4 weeks ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 4 weeks ago

“Very disappointed. Made me wait on the call for 10 minutes and then acted like I would get a quote but didn’t give me one. impossible to get a quote even with no accidents and a secure job. Very bad”

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Posted 1 month ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 month ago


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Lexham Insurance Reviews