Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.26

“Terrible customer service on hold for over four hours in total over two days and still waiting absolutely terrible terrible customer service”

Helpful Report

Posted 21 hours ago

Hi there, Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 1 hour ago

“The useless services, Keep waiting on mobile under an hour”

Helpful Report

Posted 1 day ago

Hi Ilhom, Thanks for your review, and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number, and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 day ago

“Absolutely horrible company. Last time ever they'll see me as a customer. Currently on hold for 50 minutes. This is maybe the 10th phone call with wait times between 10-50 mins to get someone on the line. Callbacks never happen. Never respond to emails or direct you to other email departments that then they won't respond. Trying to contact them for anything at all is a full time job. Irony is that we're the customers paying big money. Atrocious ! Would advise to avoid them at all costs.”

Helpful Report

Posted 1 week ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. f you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you.

Posted 1 week ago

“Initially, we were pleased with the service in securing insurance for my son's moped. Unfortunately, we needed to cancel his insurance - due to a seized engine. After emailing Lexham to cancel, we had a fairly quick reply to say they would cancel the policy and refund the balance. This was over a month ago. We have tried emailing, countless phone calls - sometimes holding on for over 30 mins and even using the ring back request or live chat but no one is available. Really exasperated as to how you can contact Lexham??”

Helpful Report

Posted 2 weeks ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance

Posted 2 weeks ago

“I got insurance then an email saying cancelling insurance. I Emailed them but since had no further response!!”

Helpful Report

Posted 3 weeks ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance

Posted 3 weeks ago

“Have an issue regarding my no claims spent over 2 hours on hold on telephone can’t do on portal have requested a call back nothing am going to cancel and take my business else where”

Helpful Report

Posted 3 weeks ago

Hi, thanks for your review, and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number, and vehicle registration number. Kind regards, Lexham Insurance

Posted 3 weeks ago

“No one answers the phone! Chat doesn't resolve anything! Nothing is clear!”

Helpful Report

Posted 3 weeks ago

Hi, thanks for your review, and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number, and vehicle registration number. Kind regards, Lexham Insurance

Posted 3 weeks ago

“Had an accident in November 24 it is now April 25 and the claim has still not been settled. Bike was taken away and I haven’t seen it since. I am being asked to renew my insurance in a few weeks but I don’t have my bike ! Was offered a hire bike but declined because I didn’t think it would take the best part of half a year to sort out. You don’t deal with Lexham if you have a claim so it gets confusing when you get calls and emails from different companies to process the claim”

Helpful Report

Posted 1 month ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards Lexham Insurance

Posted 1 month ago

“Took my money for insurance then cancelled next day with no way of getting my deposit back”

Helpful Report

Posted 1 month ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards Lexham Insurance

Posted 1 month ago

“Really infuriating , no response to any of our correspondence. Asked for a call back but nothing. Avoid”

Helpful Report

Posted 1 month ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards Lexham Insurance

Posted 1 month ago

“Very bad.and expensive”

Helpful Report

Posted 1 month ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards Lexham Insurance

Posted 1 month ago

“They arnt insuring quad atv was coming to my renewal and didn’t want to insure”

Helpful Report

Posted 2 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance

Posted 2 months ago

“This company is awful. They charge you even if they cancel the insurance by themselves. We can’t talk to them by phone unless we have 4 free hours to wait and we’re never allowed to change nothing because they don’t care about nothing just money. Very bad service.”

Helpful Report

Posted 2 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards Lexham Insurance

Posted 2 months ago

“Its little bit costly”

Helpful Report

Posted 2 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards Lexham Insurance

Posted 2 months ago

“No response at all, No helpful take ages to speak to someone on the phone wasting time just taken money from you that’s all”

Helpful Report

Posted 2 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 2 months ago

“It's very hard to contact customer service and I didn't got any help from team till date .”

Helpful Report

Posted 2 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 2 months ago

“Poor... they do not reply to emails, took over 3 months to assess my bike after I was reversed into by a van, then wrote it off, could have all been completed within days rather than months.”

Helpful Report

Posted 3 months ago

Hi, thanks for your review, and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number, and vehicle registration number. Kind regards, Lexham Insurance

Posted 3 months ago

“I am beyond frustrated with Lexham Insurance. This has been without a doubt the worst customer service experience I've ever had. I’ve been trying for over a week to cancel my policy and get in touch with someone from the cancellation team, but each time I’ve called, I’ve been put on hold for hours—literally hours! I even took the entire day off work today, January 31st, just to resolve this issue, but still no luck. To make matters worse, I’ve had a stolen bike on a full comprehensive policy, and not only did I never receive compensation, but the excess fee wasn’t clearly communicated to me. I was also never offered an interim bike while mine was stolen, which just adds to the disappointment. On top of all that, I’m now being charged daily storage fees for a bike that was found and is sitting in the pound. This feels like a complete scam. I’ve already filed a complaint, but it’s like no one cares. I’ve provided a police report, yet they still won’t cancel my policy from the date of the theft. Instead, I’m being dragged through this nightmare with no resolution in sight. If you’re considering Lexham Insurance, do yourself a favor and look elsewhere. I cannot stress enough how terrible this experience has been. Worst decision I’ve ever made. Save yourself the hassle and choose a company that actually cares about its customers. Would give zero stars if I could.”

Helpful Report

Posted 3 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards Lexham Insurance

Posted 3 months ago

“My son who was 19 years old at the time took out insurance on his 125 scooter and then decided he didn't feel safe on the road and sold it, so the insurance was cancelled. A cancellation fee was issued. So I informed Lexham of the situation and they said that it was actually a loan, we don't recall seeing a loan we do recall seeing a quote for vehicle insurance, and I'm sure when you take out a loan your not offered the opportunity to cancel. So it was paid off as we were concerned that if we cancelled the direct debit, this would affect his credit rating. As far as I'm concerned this is another large greedy company playing the system and the government allows this as its all taxed.”

Helpful Report

Posted 3 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance

Posted 3 months ago

“Lost my credit score. I didn't like to next year keep same Lexham insurance.”

Helpful Report

Posted 4 months ago

Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards

Posted 4 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Lexham Insurance Reviews