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Lexham Insurance Reviews

4.3 Rating 5,183 Reviews
84 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 5,183 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Matt
Verified Reviewer
“Impossible to get hold of. Never get a call back when requested. Useless”
Helpful Report
Posted 1 week ago
Thank you for your review. We apologize for the difficulties faced when trying to contact us. If you could please provide additional details, we can look into this further for you.
Posted 20 hours ago
Anthony Mullarkey
Verified Reviewer
“4 phone calls 3 e mails and can’t even get a quote of these . No call back and told cannot speak to a manager. Do they not want buisness.”
Helpful Report
Posted 2 weeks ago
Thank you for your review, I have located your account and can see it has been passed to a manager for contact to be made with yourself.
Posted 2 weeks ago
Liam
Unverified Reviewer
“Awful will never be going back with this company once my year is finished been trying to contact them for 1 and bit weeks now about changing my bike as I got a new one I can’t change it online as it says unable to give you a quote please call us I call them the first time on wait for 2 and a half hours then I thought you know what maybe the line was bugged I call back 4 hours I try again next day 3 hours next day 2 hours I give up I’m currently on the queue now terrible company can’t even let me insure my new bike”
Helpful Report
Posted 2 weeks ago
Afternoon, I apologise for the wait times your are enduring, we are currently experiencing high volumes of calls. If you would like further assistance please email enquiries@lexhaminsurance.co.uk. They will be happy to arrange for an agent to call you.
Posted 2 weeks ago
Paul Wilson
Verified Buyer
“I have called several times, cannot get any answer, have requested 2 Call Backs no one ever rings.... have sent an email about my problem and no reply..... This is not a review your going to like.....”
Helpful Report
Posted 1 month ago
We are sorry that you have been experiencing this. If you can provide more details we can look into this for you.
Posted 1 month ago
Lotfi Chaouchi
Verified Buyer
“The worst insurance app I've ever seen. They cancel insurance for the most trivial reasons. The company's customers provoke you and steal all your money for the most insignificant things, and they don't know anything about returning money to its owners.”
Helpful Report
Posted 1 month ago
We are sorry that you have experienced this, if you can provide more details we can look into this for you. Alternatively please email enquiries@lexhaminsurance.co.uk
Posted 1 month ago
Kevin O
Verified Buyer
“The insurance documents requested from me had me very anxious and worried with the deadlines. I had recently moved into a new property and bought a new Honda CB125f. I recently recieve an emailed about the documents requested from me, I sent my driver licence which had my old address and I had not received my log book yet so I rang to speak to an agent to inform them I was waiting. On the phone the agent explained I would have to send a whole host of documents because the address on my licence was old. I panicked and every question I had asked I was put on hold for way to long. None of my questions or worries were addressed correctly as the agent didn't seem to understand how any of it worked telling me I had to send 5 forms of documenation later, she said 3 I had to ask for a call back with a direct answer which she did. I use my vehicle as my form of transport to work and none of my previous insurance had put me through so much stress. I work 12 hour shifts and I didn't have alot of free time to arrange all the documents. I manage to get everything requested but the fact that I was given no wiggle room or understand was very disappointing. I will look forward to insuring else where when my contract is finish. Terrible customer care with 0 empathy for clients.”
Helpful Report
Posted 1 month ago
Thank you for your review, we are sorry that you have experienced this, if you can provide more details we can look into this for you. Alternatively please email enquiries@lexhaminsurance.co.uk
Posted 1 month ago
Anonymous
Unverified Reviewer
“They hardly answer the phone very poor communication but when it’s time to pay up they are on you like a rash. Spent 1 hour 30 minutes sat waiting for someone to pick up they show no care”
Helpful Report
Posted 1 month ago
Thank you for taking the time to post a review. If you need to speak to us, and there is a queue on the phone lines, then you could also use the Live Chat function on our website which is open during office hours.
Posted 1 month ago
Juarez Junior
Unverified Reviewer
“The worst insurance experience I've ever had. I paid for the entire month and received an email saying my insurance is no longer valid. I've never heard of them doing this, charging me, canceling the insurance, and acting normally. You should refund half the amount I paid, that's what you should do.”
Helpful Report
Posted 1 month ago
Thank you for taking the time to post a review. Should you wish, you do have the option to contact us with full details at complaints@lexhaminsurance.co.uk
Posted 1 month ago
Paul Campbell
Unverified Reviewer
“Failure to call back to talk about renewals Failure to answer my emails about renewals. Dont know why, but very quick to take my money. Probably wont renew with them next year as if this is the level of service i hate to think what would happen if i needed their services.”
Helpful Report
Posted 1 month ago
Christopher Lund
Verified Buyer
“Very disappointed , I bought a new bike but could not transfer the insurance . I had to cancel the policy at great cost and then take out a new policy. Why couldn't I have simply transferred?”
Helpful Report
Posted 2 months ago
Thank you for taking the time to post a review. Very sorry to hear that you have had this issue - I cannot comment your specific case but, in general, as a broker we provide policies from our panel of insurers. An insurer may provide a policy which is for a certain type of vehicle and, if you change to a vehicle not covered on that scheme, they will not be able to insure it. For example mopeds and scooters, to high CC vehicles.
Posted 2 months ago
Gustavo Santana
Verified Buyer
“Bad experience Bad very bad”
Helpful Report
Posted 2 months ago
Sahil Saini
Verified Buyer
“Bad service always getting late replies”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“I've been calling for days to request a refund, but they keep making excuses.”
Helpful Report
Posted 2 months ago
Anonymous
Unverified Reviewer
“Changed my bike and couldn't transfer my new bike insurance. Lexham had to cancel the policy at considerable cost and start again with a different firm. Not impressed”
Helpful Report
Posted 3 months ago
Thank you for taking the time to post a review. Our insurers do have differing schemes and, if you set up insurance on one and then get a new bike which cannot be covered on that scheme, then sometimes it can be an issue. If you would like us to look into this further for you, you can contact us at complaints@lexhaminsurance.co.uk
Posted 3 months ago
Mr Don't Bother
Unverified Reviewer
“I really can not believe the high rated comments here! An absolute shambles to get hold of anyone! Alarm bell ringing loudly! You get what you pay for!”
Helpful Report
Posted 3 months ago
Thank you for taking the time to post a review. Sorry to hear that you have had difficulty in contacting us. Should you wish, you could register a complaint at complaints@lexhaminsurance.co.uk
Posted 3 months ago
Asmat Ullah
Verified Reviewer
“The worst insurance broker in the UK They increased my moped premium to 196.97 per month from 117 after two year of no claim bonus. They added two claims to my policy, one "non fault claim" and other theft claim which i had withdrawn because they said if withdrawn it will not effect your future premium but it did. They lie every now and then get a bit more expensive policy but not with lexham or you will regret it. This company is just forcing me to go for a car because 1000 moped i am paying 2400 insurance is rediculous even though i have no claim against me ever.”
Helpful Report
Posted 3 months ago
Thank you for taking the time to post a review. As we are the broker, we don't increase insurance premiums, as that would be the prerogative of the insurer. That said, if you have been misinformed then we would like to look into it for you. Please provide more details to complaints@lexhaminsurance.co.uk and they will be able to investigate for you.
Posted 3 months ago
Anonymous
Verified Reviewer
“Shocking company, rang me to advise I need to make payment. Told them I’d ring at 17:30 they said that’s fine, rang at 17:30 spent 50 minutes trying to ring the right number to get through to someone, got through and hung up straight away, finally got through to someone who said they could help, they put me on hold and hung up at 18:29 and when I tried to ring back it said they’re closed despite it saying it’s open until 19:00. Threatening to cancel my policy if I don’t make payment but how am I supposed to when staff just hang up the phone. Absolutely ridiculous”
Helpful Report
Posted 4 months ago
Good afternoon Thank you for taking the time to post a review. Very sorry to hear that you have had difficulty in getting through to us. I would like to look into this further, however I will need more information to do so. You can contact us directly at complaints@lexhaminsurance.co.uk.
Posted 4 months ago
Scott
Verified Reviewer
“tryed to get a qoute on there website for a new Motorbike I was think of buying but wasn't getting anywhere. So I asked for a callback to talk to someone waited for 3-4dys and no callback so I called them and the person that answered they phone down on me when I asked them for a qoute for a new motorbike. I have used this company for 2yrs and now when my insurance is up there not getting renewed”
Helpful Report
Posted 4 months ago
Thank you for your comments. Really sorry to hear about the experience you had. I have had a look and can see what has happened and will raise your review with the management team here. One of our team will contact you directly to see if these is anything we can do to help. Once again, thank you for taking the time to post your comments.
Posted 4 months ago
Philippa Devas
Verified Buyer
“It is very difficult to contact you - speak to someone for assistance Insurance documents should include an Invoice / Receipt for premium payment”
Helpful Report
Posted 4 months ago
Hi Philippa, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect. Our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 4 months ago
Anonymous
Verified Buyer
“They love to cancel insurance for no reason”
Helpful Report
Posted 5 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards Lexham Insurance
Posted 4 months ago
Lexham Insurance is rated 4.3 based on 5,183 reviews
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