Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.26

“They hardly answer the phone very poor communication but when it’s time to pay up they are on you like a rash. Spent 1 hour 30 minutes sat waiting for someone to pick up they show no care”

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Posted 1 week ago

Thank you for taking the time to post a review. If you need to speak to us, and there is a queue on the phone lines, then you could also use the Live Chat function on our website which is open during office hours.

Posted 3 days ago

“The worst insurance experience I've ever had. I paid for the entire month and received an email saying my insurance is no longer valid. I've never heard of them doing this, charging me, canceling the insurance, and acting normally. You should refund half the amount I paid, that's what you should do.”

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Posted 1 week ago

Thank you for taking the time to post a review. Should you wish, you do have the option to contact us with full details at complaints@lexhaminsurance.co.uk

Posted 1 week ago

“Failure to call back to talk about renewals Failure to answer my emails about renewals. Dont know why, but very quick to take my money. Probably wont renew with them next year as if this is the level of service i hate to think what would happen if i needed their services.”

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Posted 1 week ago

“Very disappointed , I bought a new bike but could not transfer the insurance . I had to cancel the policy at great cost and then take out a new policy. Why couldn't I have simply transferred?”

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Posted 1 month ago

Thank you for taking the time to post a review. Very sorry to hear that you have had this issue - I cannot comment your specific case but, in general, as a broker we provide policies from our panel of insurers. An insurer may provide a policy which is for a certain type of vehicle and, if you change to a vehicle not covered on that scheme, they will not be able to insure it. For example mopeds and scooters, to high CC vehicles.

Posted 4 weeks ago

“Bad experience Bad very bad”

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Posted 1 month ago

“Bad service always getting late replies”

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Posted 1 month ago

“I've been calling for days to request a refund, but they keep making excuses.”

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Posted 1 month ago

“Changed my bike and couldn't transfer my new bike insurance. Lexham had to cancel the policy at considerable cost and start again with a different firm. Not impressed”

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Posted 1 month ago

Thank you for taking the time to post a review. Our insurers do have differing schemes and, if you set up insurance on one and then get a new bike which cannot be covered on that scheme, then sometimes it can be an issue. If you would like us to look into this further for you, you can contact us at complaints@lexhaminsurance.co.uk

Posted 1 month ago

“I really can not believe the high rated comments here! An absolute shambles to get hold of anyone! Alarm bell ringing loudly! You get what you pay for!”

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Posted 1 month ago

Thank you for taking the time to post a review. Sorry to hear that you have had difficulty in contacting us. Should you wish, you could register a complaint at complaints@lexhaminsurance.co.uk

Posted 1 month ago

“The worst insurance broker in the UK They increased my moped premium to 196.97 per month from 117 after two year of no claim bonus. They added two claims to my policy, one "non fault claim" and other theft claim which i had withdrawn because they said if withdrawn it will not effect your future premium but it did. They lie every now and then get a bit more expensive policy but not with lexham or you will regret it. This company is just forcing me to go for a car because 1000 moped i am paying 2400 insurance is rediculous even though i have no claim against me ever.”

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Posted 1 month ago

Thank you for taking the time to post a review. As we are the broker, we don't increase insurance premiums, as that would be the prerogative of the insurer. That said, if you have been misinformed then we would like to look into it for you. Please provide more details to complaints@lexhaminsurance.co.uk and they will be able to investigate for you.

Posted 1 month ago

“Shocking company, rang me to advise I need to make payment. Told them I’d ring at 17:30 they said that’s fine, rang at 17:30 spent 50 minutes trying to ring the right number to get through to someone, got through and hung up straight away, finally got through to someone who said they could help, they put me on hold and hung up at 18:29 and when I tried to ring back it said they’re closed despite it saying it’s open until 19:00. Threatening to cancel my policy if I don’t make payment but how am I supposed to when staff just hang up the phone. Absolutely ridiculous”

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Posted 2 months ago

Good afternoon Thank you for taking the time to post a review. Very sorry to hear that you have had difficulty in getting through to us. I would like to look into this further, however I will need more information to do so. You can contact us directly at complaints@lexhaminsurance.co.uk.

Posted 2 months ago

“tryed to get a qoute on there website for a new Motorbike I was think of buying but wasn't getting anywhere. So I asked for a callback to talk to someone waited for 3-4dys and no callback so I called them and the person that answered they phone down on me when I asked them for a qoute for a new motorbike. I have used this company for 2yrs and now when my insurance is up there not getting renewed”

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Posted 2 months ago

Thank you for your comments. Really sorry to hear about the experience you had. I have had a look and can see what has happened and will raise your review with the management team here. One of our team will contact you directly to see if these is anything we can do to help. Once again, thank you for taking the time to post your comments.

Posted 2 months ago

“It is very difficult to contact you - speak to someone for assistance Insurance documents should include an Invoice / Receipt for premium payment”

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Posted 3 months ago

Hi Philippa, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect. Our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 3 months ago

“They love to cancel insurance for no reason”

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Posted 3 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards Lexham Insurance

Posted 3 months ago

“Customer service is awful. More Training needs to be given to Staff a member of staff hung up on me.”

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Posted 3 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance

Posted 3 months ago

“Literally terrible. Always the cheapest because they’re the worst. Phone wait times horrific, customer service horrific, when you ring them with an issue they give you the least amount of information possible so when you come back with what you thought you needed they always tell you something else you don’t have that they didn’t say you needed on the previous call. Stay away!”

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Posted 3 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance

Posted 3 months ago

“Really poor experience with trying to get through. Still awaiting a callback. Extremely expensive service and appears written to avoid paying out. Not user friendly and I will likely be moving insurer next year if there are cheaper options.”

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Posted 4 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance

Posted 4 months ago

“Expensive don't no where you think 17 year old get there mony from lexham is Expensive”

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Posted 4 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance

Posted 4 months ago

“Frustrating experience as usual. Can't get through for a simple change. Been on the phone three times in one day. Sent message via their online "contact us" form and still got no response.”

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Posted 5 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance

Posted 5 months ago

“Absolute joke charging so much to cancel. Will never be using this company again. Premium fee this cancellation fee that. Daylight robbery. asking for proof on no claims bonus after you started the policy is a scam aswell.”

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Posted 6 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance

Posted 6 months ago

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