Lexham Insurance Reviews

4.3 Rating 4,236 Reviews
86 %
of reviewers recommend Lexham Insurance
4.3
Based on 4,236 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

Tell us how Lexham Insurance made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Be careful when taking Lexham insurance, a car hit my motorcycle, it ended up with my motorcycle, it was a total loss and they didn't activate the insurance when I needed it, I was screwed, the last and only time with you, if your vehicle needs to be activated you will be left in the loss, I know, choose another insurance company.
Helpful Report
Posted 1 month ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance
Posted 1 month ago
horrible customer service
Helpful Report
Posted 1 month ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance
Posted 1 month ago
If you need to make any adjustments or need any advice you can never get a hold of them. I've tried all the contact methods and it's been over a week and I'm still trying.
Helpful Report
Posted 1 month ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance
Posted 1 month ago
It took too long to answer the phone and the customer service attitude was bad.
Helpful Report
Posted 1 month ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance
Posted 1 month ago
Trying to get through on phone 36 minute wait so far Live chat useless just tell you to call Can’t log in go to chat for help they say call 🤷‍♀️
Helpful Report
Posted 2 months ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance
Posted 2 months ago
No answer to phone calls one of the calls 38mins long .no answer to 3 emails asking for my ncb certificate.. still nothing 3 weeks on ..poor company but quick to take your money..absolutely no customer services...
Helpful Report
Posted 2 months ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance
Posted 2 months ago
Very expensive food delivery moped insurance, every year increase the rate doesn’t matter if you have not claims bonus, for sure it’s my last year with them 😡😡😡😡😡😡
Helpful Report
Posted 2 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 2 months ago
Asked for too much information and then Failed to find my vehicle reg
Helpful Report
Posted 2 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 2 months ago
Completely useless and incompetent
Helpful Report
Posted 3 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 2 months ago
These people are impossible to get in touch with - I have been on hold foe more than an hour 2 days running and they havent answered yet. Trying to amend policy - it sabsolutely impossible to talk to anyone.
Helpful Report
Posted 3 months ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance
Posted 2 months ago
Increasing the price for no reason whatsoever, disgusting.
Helpful Report
Posted 3 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 3 months ago
I think the amount it cost is very unfair I believe if you hold a clean year you should receive benefits from that not double in price I believe your not out here to help people I believe your just here to help yourself I believe even if I had an accident you still wouldn’t be here to help me it’s would be all about yourself I feel like you just wrong for the prices you charge.. but as far as I type is as far as this review will go you probably won’t even read or reply
Helpful Report
Posted 4 months ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance
Posted 3 months ago
Every insurance canceled every not good
Helpful Report
Posted 4 months ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance
Posted 4 months ago
Muito q bom
Helpful Report
Posted 4 months ago
I can’t get through to update something about my policy. I’ve been trying for days and just on hold.
Helpful Report
Posted 5 months ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance
Posted 4 months ago
Insurance was cancelled after 2 weeks claiming premium was not paid even though I pay monthly and already paid deposit
Helpful Report
Posted 5 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 5 months ago
Don't do this insurance. I cancel my policy today. But they said i need to pay rest amount of money. And I didn't get any refund. Then i said i will continue my policy they said no they can't do like that. Then what's the point to cancel the policy I can't digest this d
Helpful Report
Posted 5 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 5 months ago
Asked to cancel 3 days after I took the policy out they emailed a week later say they have cancel my policy but still owe 177 pound so what about my cooling of period
Helpful Report
Posted 5 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 5 months ago
Avoid this company at all cost.we have twice had to report them For giving insurance to someone using our address to gain motorcycle Insurance. Their response to us useless,saying in July our address would be flagged and monitored for 6 months to stop it happening again, low and behold we have just received another policy taken out By the same person again using our address… Have now reported this to home office as we feel illegal working is at the bottom of this. This company does not carry out due diligence, do not ask for documents ie household bill etc to prove your name against address, this would and should be a basic requirement.
Helpful Report
Posted 5 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 5 months ago
Tried ringing yesterday. It was ringing for over 40 minutes and still didn't get an answer. So I hung up
Helpful Report
Posted 5 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 5 months ago
Lexham Insurance is rated 4.3 based on 4,236 reviews