Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.26

“Cancelled my policy for reason: not providing documentation. That I had uploaded”

Posted 4 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance

Posted 4 months ago

“Cancellation fees are crazy. Staff on phone are rude”

Helpful Report

Posted 4 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance

Posted 4 months ago

“DO NOT USE!!! I used Lexham insurance, and I had my moped stolen after less than 2 months of owning the vehicle. Not only could I not claim a penny back, but after cancelling my policy after the police couldn't do anything about it, I then had to pay £199.16 for the privilege of having my vehicle stolen. Do not use these thieves at any cost.”

Helpful Report

Posted 4 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance

Posted 4 months ago

“Cancelled my policy shortly after issuing, at great cost, £270 paid, refunded 90 for about a months cover, would not recommend this company at all, a terrible experience”

Helpful Report

Posted 4 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 4 months ago

“I don’t like this insurance. I put insurance online because they in a few week doesn’t ask any documents. They ask later it’s means after 1 month I got mail on my phone. They cancelled my insurance. When police officer stopped until I got 6 points my license. I didn’t like this insurance company.”

Helpful Report

Posted 4 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance

Posted 4 months ago

“Like any other motorcycle insurance company, they are less than ordinary!!”

Helpful Report

Posted 4 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance

Posted 4 months ago

“The fees for setting up and renewing policies are far too high. Paid £175 in fees in 2 weeks due to change of bike”

Helpful Report

Posted 4 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance

Posted 4 months ago

“Worst insurance 😖literally takes your money and tries to find something and cancels it 😐”

Helpful Report

Posted 5 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 4 months ago

“A friend of mine recently had a troubling experience with Lexham Insurance. Their customer service representative, Saim, allegedly told my friend they must close their food delivery account to avoid the cancellation of their third-party social insurance policy. This seems suspicious, so we reviewed the policy terms, but there was no mention of such a requirement. Furthermore, there appears to be no legal basis for this demand. To make matters worse, after raising concerns and asking for clarification, Lexham has completely stopped responding to his calls. This avoidance feels like an attempt to dodge accountability, which is highly unprofessional. Ignoring customers only serves to erode trust and credibility. If this request is legitimate, Lexham must provide clear evidence from their policy terms or legal justification for their actions. If not, they need to immediately reverse the policy cancellation or refund my friend’s money in full. Consumers deserve fairness, transparency, and respect—not to be left chasing answers while their livelihood is at stake. Lexham, you cannot treat your customers like this and expect to escape accountability. Either resolve this matter properly, or be prepared to face legal action or other formal consequences.”

Helpful Report

Posted 5 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance

Posted 5 months ago

“Absolutely shocking insurance company they will randomly cancel ur policy when they feel like it then chase u for money they are even saying my partner owes money from a date and year that she never even had a bike or cbt”

Helpful Report

Posted 5 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance

Posted 5 months ago

“I applied for insurance for my motorcycle. I then decided to cancel within the 14 day cooling off period. I tried calling and was told the cancellation department could call back, it could be in 2 to 3 days! I then emailed my cancellation. This has now taken nearly two weeks. Out of the £141 I paid as a deposit, I was told I would get a refund of £12.40 even though I cancelled two days after starting. Lexham can keep it! Would I recommend Lexhams! Not a chance.”

Helpful Report

Posted 5 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance

Posted 5 months ago

“I want to changes and you didn’t reply email and phone m not happy with your services”

Helpful Report

Posted 5 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance

Posted 5 months ago

“Worst company I've dealt with in 62 years of being on thus earth, miss quoted me and have over charged me also, never again”

Helpful Report

Posted 5 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance

Posted 5 months ago

“The customer service was really poor I had wait along time for a call but they didn’t respond back on time they should work on it even per call was in waiting more 30 mins that was really disappointing”

Helpful Report

Posted 5 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance

Posted 5 months ago

“Not returning their customer calls or emails as they are to busy equates to retaining 80% of their customers money if you cancel with 4-5 weeks. Scandalous! Seemed to take pleasure in doing so too.”

Helpful Report

Posted 6 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards Lexham Insurance

Posted 6 months ago

“Dear Lexam Customer Service, I am writing to express my extreme frustration with how my insurance policy has been handled. Despite submitting all the valid documents required for my insurance coverage and sending two reminder emails, I have received no response from your team. Now, my insurance has been wrongfully canceled, yet last week, £152 was deducted from my account. This situation is entirely unacceptable. I demand an immediate explanation for: 1. The unjustified cancellation of my insurance. 2. The unauthorized deduction of £152 from my account. I expect an immediate resolution to this issue. If I do not receive a satisfactory response within 48 hours, I will have no choice but to escalate this matter through other means. This experience has been incredibly frustrating and has caused me significant inconvenience. I trust you will address this as a priority. Sincerely, [Hari om]”

Helpful Report

Posted 6 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance

Posted 6 months ago

“I am 26 years old but still my insurance really expensive”

Helpful Report

Posted 6 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance

Posted 6 months ago

“I am being charged extortion to ensure my bike, £300 a month is unacceptable”

Helpful Report

Posted 6 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance

Posted 6 months ago

“I was miss sold insurance and still have not received my reimbursement.”

Helpful Report

Posted 6 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance

Posted 6 months ago

“absolutely negative experience, I can't recommend this provider to anybody, looks like a people what there work, not really understand what them job, start from call centre , and finish admin department, I definitely don't return in that scum provider.”

Helpful Report

Posted 6 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance

Posted 6 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Lexham Insurance Reviews