Lexham Insurance Reviews

4.3 Rating 4,234 Reviews
86 %
of reviewers recommend Lexham Insurance
4.3
Based on 4,234 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Cancelling policy after two weeks. Have spent two days on phone waiting for answer with no response. No reply to emails.
Helpful Report
Posted 6 months ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance
Posted 6 months ago
The phone line takes forever to be answered every time i called i was on hold a minimum 45minutes, very quick though to refund my money when i cancelled my policy
Helpful Report
Posted 6 months ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance
Posted 6 months ago
Hi, I am very disappointed by my renewal this year. My insurance skyrocketed in price, I have a small electric moped and I paid £400 this year for a basic coverage. I have no words, no alternative and zero effort to propose a decent price was done. How could you be proud of that kind of service, I don’t know. From £136 to £440 in one year. My husband has a 600cc petrol motorbike and paid half what I paid for his insurance. My electric bike is worth 10 time less than his bike. I don’t understand. Laurence Ruidant
Helpful Report
Posted 6 months ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards, Lexham Insurance
Posted 6 months ago
I have change my address on policy then the charge me extra £430 I’m student.
Helpful Report
Posted 6 months ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards, Lexham Insurance
Posted 6 months ago
You're all a bunch of sharks, I'm only with Lexham because of lack of options
Helpful Report
Posted 6 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 6 months ago
Do not use this company to insurer your motor-vehicle there scum left me bike less and haven’t offered a pay out lost £3000 SCUM
Helpful Report
Posted 6 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 6 months ago
They will not take your call I have been waiting 1h still nothing and cancel your policy in your first month for no reason and now won’t take your call
Helpful Report
Posted 7 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 6 months ago
Brought through go compare on which I selected payment date of 31st of the month,then once I joined they set my first payment date to half way through the month, so I ended paying 200 pounds off in the first month then have 9 payments remaining over 12 months, not ideal then was told this was all in the small print in t&c, not ideal when I have just purchased a new bike, would have gone with other insurance if this was made clear on go compare
Helpful Report
Posted 7 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 6 months ago
I’ve been with Lexham Insurance for a year. No claims have been made but when they send the renewal through it’s risen by £200. Like a lot of insurance companies they will try and a get more money out of existing customers. My advice is shop around. Even when I shopped around as a new user Lexham’s own system quoted me a cheaper price than their own renewal quote
Helpful Report
Posted 7 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 7 months ago
47 minutes on hold. No help. Online portal is useless. Disappointed.
Helpful Report
Posted 7 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 7 months ago
Very expensive insurance goes up instead of going down
Helpful Report
Posted 7 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 7 months ago
very bad service. my bike has been stolen they rejected claim. I took this insurance through call only customer service never said that we have to keep additional lock all the time. they are finding reason to reject claim. last 2 year I paid without missing a single day. really useless
Helpful Report
Posted 7 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 7 months ago
I had a financial situation which could of be solved on the day and the company didn't bother calling me instead they cancelled my insurance and now they're demanding money as they are a broker not insurance company
Helpful Report
Posted 8 months ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance
Posted 8 months ago
Lol think I’ll wait till I get my refund
Helpful Report
Posted 8 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 8 months ago
Can’t get hold of anyone at Lexham insurance, I need to change my details. Pointless having insurance with them if I needed to make a claim and can’t get hold of anyone
Helpful Report
Posted 8 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 8 months ago
Worse company to buy insurance somebody hit me in the bank lexham paket the money and have marble arche out of lesson want to be to give you the Ron around trip stay away bad people. West of money I have to settled in court. Anybody affected speak up we have to put these scams out of business.
Helpful Report
Posted 8 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 8 months ago
worst insurance company i,ve ever seen its been 5 hours waiting just to change vehicle fu*k😡
Helpful Report
Posted 8 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 8 months ago
Today at 13.20 we rang for a motor bike and scooter insurance for myself and my wife reccommended by the bike company we bought from.Apart from taking 20 mins we got through to a women who said she was a trainee and put us on hold four times...then passed to another women who had us so confused that we wondered if she even wanted us to insure with them..so evasive so confusing repeating multiple questions....it felt we were dealing with a total rude person who possibly had her dinner interupted...she then just hung up on me....wow so bloody frustrating.....😟
Helpful Report
Posted 8 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 8 months ago
I made a claim and they did nothing to help me to repair my motorhome, and after 2 months nobody iven call me. Don't trust this company it is a waste of money 🤔🤔🤨🤨
Helpful Report
Posted 8 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 8 months ago
Do not use this company they will not help you with anything king waiting times and then when you cancel charge unrealistic amounts do not use
Helpful Report
Posted 8 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 8 months ago
Lexham Insurance is rated 4.3 based on 4,234 reviews