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Lexham Insurance Reviews

4.3 Rating 4,857 Reviews
85 %
of reviewers recommend Lexham Insurance
4.3
Based on 4,857 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

It’s an ok company. The bad bits are waiting over an hour on the phone for a person only to be told “I need to transfer you” then got cut off.
Helpful Report
Posted 3 weeks ago
Hi, thanks for your review, and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number, and vehicle registration number. Kind regards, Lexham Insurance
Posted 3 weeks ago
LIC/MC/0509074 Registration: LG21FTJ I have already sent two emails asking for the cancellation of this policy as I will no longer use it because I sold this motorcycle last week. I want you to cancel it please.
Helpful Report
Posted 3 weeks ago
Hi, thanks for your review, and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number, and vehicle registration number. Kind regards, Lexham Insurance
Posted 3 weeks ago
Only just started with this insurance company but the price is amazing
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Posted 1 month ago
Thanks for taking the time to leave us a review, we really appreciate it!
Posted 1 month ago
The Renewal price was excellent but an additional £70 admin charge when other companies charge £20 is nothing more than robbery!!
Helpful Report
Posted 1 month ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 1 month ago
Insurance product ok but telephone contact very difficult and app limited. First person I spoke to had phone issue their end so after the usual 10 min chat on 'terms and conditions' we got cut off with no call back. Next day rang back better person amswered
Helpful Report
Posted 2 months ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance
Posted 2 months ago
Cheapest I could find, but nearly choked on my tea when i saw the breakdown of costs and lexham charged over £100 for admin!
Helpful Report
Posted 2 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 2 months ago
I had a lovely experience although I had a crash with a bus and they didn’t even want to come out to see if I was alright they just wanted to Continue riding their bus
Helpful Report
Posted 2 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance
Posted 2 months ago
Pretty straightforward but some bits are a little confusing as I’ve never heard some terms before. Price of quotes are reasonable.
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Posted 4 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards
Posted 4 months ago
I received a quote by yourselves when i first started looking for a quote went to insure my vehicle and it was higher than my previous quote
Helpful Report
Posted 4 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance
Posted 4 months ago
Given my experience I was astounded by the cost of cover but as there are so few insurers for motor bikes I felt obliged to go with the company that my vehicle supplier recommended. I hope I don’t regret it.
Helpful Report
Posted 4 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance
Posted 4 months ago
didnt contact me properly or call to tell me theyd not recieved my no claims proof and made me pay for my insurance again . still havent let me know theyve recieved it now.
Helpful Report
Posted 4 months ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance
Posted 4 months ago
The only time you can give a review for an insurance company is when you need them and see how hard they try to avoid paying out No one wants insurance it's a Necessary requirement by law If I need you I'll give a review then !!!
Helpful Report
Posted 6 months ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance
Posted 6 months ago
Very expensive for no reason.
Helpful Report
Posted 6 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance
Posted 6 months ago
They are good and the people over the phone was really good with me as I struggle with understanding words and Communicating but I think paying over a thousand pounds for a 2 year old bike is a bit much but I kinda have to pay it as I need my bike
Helpful Report
Posted 6 months ago
Hi, Thank you for taking the time to leave us important feedback! Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth, and vehicle registration number, this would help us look into this further. Kind regards Lexham Insurance
Posted 6 months ago
You have cancelled my policy,because you have messed up my bank details. I have no idea how because you took deposit out with correct details..
Helpful Report
Posted 8 months ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance
Posted 8 months ago
I use Lexham for 2 reasons, 1 - I have to have insurance by law and 2 - I made the mistake ofbuying a cheap chinese electric moped and lexham is the ONLY insurance company in the whole of the UK who recognise the make and model so I have Hobson's choice, if I want to use the bike I have to pay way over the odds for the most basic TPFT insurance and just suck it up and stop whining.
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Posted 9 months ago
Cheap and cheerful. There are many drawbacks, the systems won't allow them to use information from your old policy to renew if your existing policy expires. Customer service is hit and miss. It is the cheapest cover for motorcycles by far, and it feels like it. I dread the idea of having to claim.
Helpful Report
Posted 9 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 9 months ago
It’s okay not too bad
Helpful Report
Posted 10 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 10 months ago
Easy to handle process, but prices are completely off what it should be
Helpful Report
Posted 10 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 10 months ago
The service was really kind, but even if it were possible to communicate in my language, the process would be easier and quicker since I speak Portuguese, a European language.
Helpful Report
Posted 10 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 10 months ago
Lexham Insurance is rated 4.3 based on 4,857 reviews