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4.3

Based on 3,524 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Phone:

01379647882

Email:

enquiries@lexhaminsurance.co.uk

Location:

Lexham Insurance, Gilray Road, Diss
Norfolk
b.tinkley@lexhaminsurance.co.uk

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Lexham Insurance 5 star review on 10th December 2021

Bartlomiej Kauf

Lexham Insurance 5 star review on 29th October 2021

Lexham Insurance 5 star review on 21st June 2021

Kostyantin Malginov

Lexham Insurance 5 star review on 17th December 2020

Ionut Amironoaie

Lexham Insurance 5 star review on 20th November 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quoted price was definitely the best on offer. However, they asked you to pay ar least a month but your renewal date, if you don't you are bombarded with emails, sometimes twice a day asking you to pay.”

Posted 2 months ago

“Good priced quotes but if you do it after hours it messes up all the details and doesn’t send any information to you”

Posted 4 months ago

“Very helpful”

Posted 5 months ago

“Its very expensive insurance company”

Posted 7 months ago

“The price was competitive so all I wanted to do is renew so when I eventually got through after 5 attempts and told the man no changes 20 mins later I’m still on the phone listening to him trying to sell me extras. Not happy.”

Posted 7 months ago

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Glad to see we were competitively priced, but sorry to see the problems and delays you experienced getting through to us and taking out the policy, our apologies for the inconvenience caused.

Posted 7 months ago

“My friend is paying 70£ p/M for insurance and is not even having a driving license and i’m paying 100£….”

Posted 7 months ago

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There are many different factors that affect an insurance quotation, not just the licence type. I trust, compared to other insurers quoting you, we were competitively priced?

Posted 7 months ago

“Very good”

Posted 8 months ago

“Hard to get through on phone. Not easy to do online. First assistant couldn’t renew policy. - so why are you there ?? Price ok. Baffling bumf about policy. Couldn’t hear , didn’t understand. Paper copy arrived next day. Good. I’ll stick with them another year.”

Posted 8 months ago

“Payed my yearly premium and I was told I would get an Email so I could log on to portal received no email so rang the 2 days later and was told they forgot to send it so not happy.”

Posted 8 months ago

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Hi Kevin, Can you please check your spam/junk email folders in case it has been received there. If you have still not received please can you email enquiries@lexhaminsurance.co.uk so we can get this sent out to you.

Posted 8 months ago

“The reason I give a 3 star is because I’ve send my proof on no claims in and asked for proof you received it and have not had a response which is very disappointing and not very reassuring Regards Mr j morgan”

Posted 9 months ago

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Hi, Thanks for your review Jason, and sorry you are yet to receive confirmation. Upon receiving proof of NCB we automatically respond informing customers it can take up to 5 days for us to respond to this fully, and I can see at the time you left this review it had been less than 24 hours. Please bear with us during this normal period and the team will get this resolved. I hope this helps, should you need further assistance please don’t hesitate to email enquiries@lexhaminsurance.co.uk with details and we will look into this for you.

Posted 9 months ago

“I can not say too much so far, I will be able to give an accurate feedback during the time the vehicle is under Lexham's insurance policy.”

Posted 1 year ago

“It's Great but too expensive monthly payment.”

Posted 1 year ago

“Lexham didn't give a competitive renewal quote so I renewed with you through a comparison site. This caused an issue with the named driver which I tried to resolve direct which resulted in me losing several hours of my life on the phone & my pillion cover. Many changing reasons were given as to why I couldn't now have pillion cover, even though I'd already had it for a previous year with you and it renewed fine too - eventually after I insisted you were out of order for illogically removing it you agreed to cover me again. It's really annoying to talk to people who constantly leave you on hold while they check things with their manager, but when you ask to escalate the issue upwards they then insist that they ARE the manager! Clearly they aren't! When someone is not getting logical answers it requires a REAL manager with experience to deal with it. I have no problem with the price or product, but the customer services cost me stress, time and patience.”

Posted 1 year ago

“never had to claim which would be the main test...only 3 stars because the renewal process was the most tedious I have ever experienced - spent 45 min on the phone with poor customer rep who had to go through dozen of forms etc... online renewal link was simply not working hence had to do this over phone”

Posted 1 year ago

“Good service customer”

Posted 1 year ago

“I recently initiated an insurance policy with Lexham for my new electric motorcycle. Setting it up was reasonably easy on the 'phone with most questions straightforward. The only slight issue was with the definition of how long I've been in the UK, as I was born and raised here but have spent substantial time abroad before returning on retiring three years ago. But the benefit/cost ratio was better that for many other companies, and they have good reviews - hence deciding to go with them. Let's see how they go for the future! After setting up the insurance and getting the documents there was, and remains, one bugbear. I was sent an email with a box "Click here to access your account" in order to get on to the customer portal, followed in said email by "Failure to acknowledge or respond to certain documents could affect the validity of your insurance policy". This didn't and still doesn't work. I cannot get onto the portal despite having tried various tactics such as setting up a new account, the latter resulting in the response "only invited customers are allowed to register for a Lexham Insurance account". If that is true then why send me an email asking me to log on without supplying details as to how? Clearly Lexham still have a way to go with ensuring their IT systems are reliable and functioning. Let's hope that in the unfortunate event of a claim all will go well.”

Posted 1 year ago

“Too expensive should be cheapeflr”

Posted 1 year ago

“Quite expensive insurance”

Posted 1 year ago

“Lexham insurance is good services price for customer.”

Posted 1 year ago

“Good prices for SDP, but they can't offer me business insurance, because the motorcycle engine is bigger than 500 cm...”

Posted 1 year ago

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Lexham Insurance is rated 4.3 based on 3,524 reviews