Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.28

“I had a problem setting up my card when I first started with them, and then I had a whole year of mensual payments being taken. Now and after a year I can no longer pay monthly, which is a annoying. Customer service is ok.”

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Posted 3 days ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 3 days ago

“Please hire more people to answer the damn phone! Waiting 22 mins and eventually giving up is not good business practice.”

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Posted 1 week ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 1 week ago

“Need to improve the prices ,,, they should be reasonable”

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Posted 1 month ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 1 month ago

“Every thing is good only just now and again would be nice to speak to a human being.”

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Posted 1 month ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 1 month ago

“Very expensive but ok service not bad”

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Posted 1 month ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 1 month ago

“J'aimerais bien. Avoir récupéré mon argent jusqu'à maintenant j'ai rien reçu sur ma carte banquière merci et excellente journée”

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Posted 1 month ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 1 month ago

“Não entendo porque o segura vai se o pagamento está em dia, fica vermelho e não posso sair com a moto”

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Posted 1 month ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 1 month ago

“Happy with pricing of my renewal but due to being unable to contact them and change payment dates and other bits was unable to do monthly installments”

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Posted 1 month ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 month ago

“Reaching to customer care is the hardest part.”

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Posted 2 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 2 months ago

“Amazing customer service, the lady attending me was fantastic but I can not give more start because all the time I contacted by phone (6 times and in different times and days) take me 45 a to 60 minutes waiting time, few I desist because I can not still waiting and get very frustrated.”

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Posted 2 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 2 months ago

“Would be a 5 star if insurance was cheaper”

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Posted 3 months ago

“I like Lexham insurance”

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Posted 3 months ago

Thanks for leaving us a review!

Posted 3 months ago

“I am loyal to Lexham Insurance as I once had to make a claim and the process was smooth and comforting at a time when the theft was stressful. I've stuck with Lexham since. However, on the latest renewal I had to call to change my risk address and was made to wait over an hour, twice. I gave up the first time and had to call back, only to wait another hour to speak to someone. As Lexham doesn't have any form of portal, you have no choice but to call. I have insurance policies elsewhere and those companies have a good portal to help with basic changes and enquiries. As a result of changing the address it required the agent to read out a lengthy (15 minutes?) regulatory statement which might otherwise been an online document via a portal. Bottom line, Lexham needs to bring itself up to date. I'm not sure I can go through that process again.”

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Posted 3 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 3 months ago

“Good service. Still too expensive in my opinion but that’s insurance for you. Was best out of the quotes.”

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Posted 3 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 3 months ago

“Called to discuss my renewal only to be told ‘we can’t do that over the phone’. Occurred twice..”

Helpful Report

Posted 3 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 3 months ago

“I try to get my insurance with you but none of them work out. I do not know why!!”

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Posted 5 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 5 months ago

“As an older rider with a mixed collection of cars and bikes I have to use this company as they cover my two electric scooters which my other main insurer does not. On phoning you are often said to be busy and to phone later with strong prompting to use internet services which I hate, I want to speak to a human voice!. During the inevitable wait a prerecorded music (sic) session is inflicted on you at very high sound levels in very poor audio. You are then inflicted with a long and tedious list of extras by which time 15 minutes or much more has elapsed, totally loosing the plot as well as bombarded with what it costs should any variation be needed heaven forbid a claim or cancellation. A few days later a envelope arrives requesting insured rider details which I submitted with help whilst probably a reasonable thing another amount of time needed. My overall impression of Lexham is mixed and if I did not wish to insure electric or low volume scooters would have left years ago as a very forceful company, one that seems to be led by sellers of products who seem to be bonus or sales pitch related. My normal company charges a very reasonable price for 13 vehicles is polite, not forceful and does not bomb the client, quick on the phone doesn't and is happy to adjust the policy as needed at a very tarrif. In fairness both the two individuals I have spoken to most recently have both been very good in dealing with my renewal and some issues found which will be corrected on the !st of December when the company agrees to contact me to rectify..”

Helpful Report

Posted 5 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 5 months ago

“A good company to deal with only let down by the length of time you spend on hold waiting to get through.”

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Posted 5 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 5 months ago

“Tried to renew over the phone, nightmare.”

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Posted 7 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards Lexham Insurance

Posted 7 months ago

“Cheap, but that is all. If you feel that you need to make changes after buying online, good luck. Multiple calls later ranging from 30 minutes to 60 minutes+ and the calls drop out. They then call back after cutting you off, then don't speak and cut you off, especially after 16:30hrs. Quite strange 🤔 I emailed to cancel under cooling off at 10am, and they didn't respond for a whole day, in fact I'm stil waiting. Meanwhile they earn a bit more each day, and get you beyond the magic cooling off period. Maybe it's all an unfortunate coincidence, but not good nevertheless.”

Helpful Report

Posted 7 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 7 months ago


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Lexham Insurance Reviews