Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.26

4.3 Rating 4,887 Reviews

85 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 4,887 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Lexham Insurance 5 star review on 9th May 2025

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Lexham Insurance 5 star review on 11th March 2025

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Lexham Insurance 5 star review on 17th February 2025

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Lexham Insurance 5 star review on 9th December 2024

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Lexham Insurance 5 star review on 3rd June 2024

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Lexham Insurance 5 star review on 7th May 2024

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Lexham Insurance 5 star review on 25th March 2024

Stephen Jordan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not to accept No Claims proof from EU it's not right. Every year the insurance cost it goes up 40-50%, with No Claims. It doesn't make sense. Really hard to reach them.”

Helpful Report

Posted 1 year ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 1 year ago

“They are good with the sense of being easy to work with a straight forward, on the other hand I will advise everyone to do sort it out themselves and not with anyone over the phone! EVERY TIME I spoke to someone on the phone my rates were through the roof.. I would type in the exact same thing I’ve said to them and a couple hundred pounds will get knocked off”

Helpful Report

Posted 1 year ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 1 year ago

“The best cost I could find for an older bloke on a bigger bike. Cannot believe how expensive it all is but these guys had the best cost and easiest purchase links.”

Helpful Report

Posted 1 year ago

Cheers for taking the time to leave us important feedback, and for the positive review!

Posted 1 year ago

“good evening. I'm sorry! I'm disappointed with your company. There are also other nationalities who do not know English well and ask a friend for help and you do not let him help me”

Helpful Report

Posted 1 year ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards Lexham Insurance

Posted 1 year ago

“It is a little bit expensive in my opinion and the system for finding your bike is unnecessarily difficult having to go through a long list to find the correct one.”

Helpful Report

Posted 1 year ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 1 year ago

“Lots of time wasted waiting on the phone to speak to someone. I had no choice as I was emailed by them asking me to call, 30 minutes plus waits!”

Helpful Report

Posted 1 year ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 1 year ago

“Couldn't get insurance online and it must of took about 30 minutes over the phone”

Helpful Report

Posted 2 years ago

Cheers for taking the time to leave us important feedback, we really appreciate it!

Posted 2 years ago

“Everything going wrong with it”

Helpful Report

Posted 2 years ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 2 years ago

“Very happy with them, but extremely expensive and options not that great for electric motorbikes.”

Helpful Report

Posted 2 years ago

Cheers for taking the time to leave us important feedback, and for the positive review!

Posted 2 years ago

“I don't know yet, I'm having experience with it.”

Helpful Report

Posted 2 years ago

Thanks for leaving us a review!

Posted 2 years ago

“Still waiting on the documents”

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Posted 2 years ago

Thanks for leaving us a review!

Posted 2 years ago

“Going from a compare the market site to purchasing the insurance on line, I was disappointed that the attachments sent after paying the fee in full revealed that the 9 year's no claims bonus could not be applied to the policy I bought. This was only revealed in a letter. I believe this should have been revealed in the terms and conditions when I ticked the box to confirm my understanding...the issue of the no-claims bonus was not mentioned in the T&Cs. I could have canceled but would no doubt have been charged a cancellation fee...instead, I chose to pay the additional fees of £109 as learned no claims bonus set against one vehicle could not be applied to a second vehicle....this should have been noted in your T&Cs...I understand it is on your web site but I was never directed to your web site”

Helpful Report

Posted 2 years ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 2 years ago

“Everything is alright but as per loan agreement i have to pay full premium if my vehicle goes to steal or accident.”

Helpful Report

Posted 2 years ago

Thanks for leaving us a review!

Posted 2 years ago

“problem is when it comes to activating the insurance, but that's fine”

Helpful Report

Posted 2 years ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth, and vehicle registration one of our insurance specialists will be able to look into this for you. Kind regards, Lexham Insurance

Posted 2 years ago

“Not that bad”

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Posted 2 years ago

Thanks for leaving us a review!

Posted 2 years ago

“Great customer service”

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Posted 2 years ago

“very expensive”

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Posted 2 years ago

“Cheap insurance 👍”

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Posted 2 years ago

“The quoted price was definitely the best on offer. However, they asked you to pay ar least a month but your renewal date, if you don't you are bombarded with emails, sometimes twice a day asking you to pay.”

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Posted 2 years ago

“Good priced quotes but if you do it after hours it messes up all the details and doesn’t send any information to you”

Helpful Report

Posted 2 years ago

Lexham Insurance is rated 4.3 based on 4,887 reviews