Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.26

“You have cancelled my policy,because you have messed up my bank details. I have no idea how because you took deposit out with correct details..”

Helpful Report

Posted 9 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance

Posted 9 months ago

“I use Lexham for 2 reasons, 1 - I have to have insurance by law and 2 - I made the mistake ofbuying a cheap chinese electric moped and lexham is the ONLY insurance company in the whole of the UK who recognise the make and model so I have Hobson's choice, if I want to use the bike I have to pay way over the odds for the most basic TPFT insurance and just suck it up and stop whining.”

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Posted 9 months ago

“Cheap and cheerful. There are many drawbacks, the systems won't allow them to use information from your old policy to renew if your existing policy expires. Customer service is hit and miss. It is the cheapest cover for motorcycles by far, and it feels like it. I dread the idea of having to claim.”

Helpful Report

Posted 9 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 9 months ago

“It’s okay not too bad”

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Posted 10 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 10 months ago

“Easy to handle process, but prices are completely off what it should be”

Helpful Report

Posted 10 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 10 months ago

“The service was really kind, but even if it were possible to communicate in my language, the process would be easier and quicker since I speak Portuguese, a European language.”

Helpful Report

Posted 10 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 10 months ago

“I received a renewal letter from Lexham which was followed up by numerous reminders both in the post and online all duplicated. When the time came to renew I wanted to speak to someone but was advised that it was a busy time and there could be a long wait. Subsequently I went online and booked a call-back which was acknowledged on screen. I never received the call back either on the specified day or the following two days. I then tried phoning again but received the same advice that all operators were busy. I then went on line and booked another call-back which was acknowledged. Once again I didn't receive a call back and have still not received one days later. I have since renewed on line which was straight forward but I was expecting an instant email acknowledgement but to no avail. I now have to assume that I am insured.”

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Posted 10 months ago

“Should not need to wait nearly an hour on the phone.”

Helpful Report

Posted 10 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 10 months ago

“Helpful staff but time on hold is ridiculous way to long first day was 1 hour 40 mins on hold no answer.second day 1 hour 25 mins no answer and then again we'll over 1 hour on hold not good enough”

Helpful Report

Posted 10 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 10 months ago

“Whilst the insurance premium for my bike from Lexham was significantly lower than the others received, I think you get what you pay for. Having done a full online quote with them and submitted my details, I could not start my policy without phoning them. At which point they insisted on taking my full details again despite having them visible on their screen. An hour later, with all the details captured (again), they gave a price for my policy... which was £102.79 more expensive than tbe online quote. When I challenged this, they said that was an online price and the fact that I phoned meant it would increase. This was despite the fact that their website clearly states that online and phone prices are the same. After a chat with a manager, they eventually started my policy with the original, cheaper price! The whole deal left a sour taste in my mouth.”

Helpful Report

Posted 11 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 11 months ago

“1st year with them was £1400 and with the years no claim bonus it still went up to £1700. My insurance is now worth more then my vehicle”

Helpful Report

Posted 11 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 11 months ago

“Can’t find my next payment date so a little confused”

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Posted 1 year ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 1 year ago

“I had a problem setting up my card when I first started with them, and then I had a whole year of mensual payments being taken. Now and after a year I can no longer pay monthly, which is a annoying. Customer service is ok.”

Helpful Report

Posted 1 year ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 1 year ago

“Please hire more people to answer the damn phone! Waiting 22 mins and eventually giving up is not good business practice.”

Helpful Report

Posted 1 year ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 1 year ago

“Need to improve the prices ,,, they should be reasonable”

Helpful Report

Posted 1 year ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 1 year ago

“Every thing is good only just now and again would be nice to speak to a human being.”

Helpful Report

Posted 1 year ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 1 year ago

“Very expensive but ok service not bad”

Helpful Report

Posted 1 year ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 1 year ago

“J'aimerais bien. Avoir récupéré mon argent jusqu'à maintenant j'ai rien reçu sur ma carte banquière merci et excellente journée”

Helpful Report

Posted 1 year ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 1 year ago

“Não entendo porque o segura vai se o pagamento está em dia, fica vermelho e não posso sair com a moto”

Helpful Report

Posted 1 year ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 1 year ago

“Happy with pricing of my renewal but due to being unable to contact them and change payment dates and other bits was unable to do monthly installments”

Helpful Report

Posted 1 year ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Lexham Insurance Reviews