Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.26

4.3 Rating 5,139 Reviews

84 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 5,139 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Lexham Insurance 5 star review on 9th May 2025

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Lexham Insurance 5 star review on 9th December 2024

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Lexham Insurance 5 star review on 3rd June 2024

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Lexham Insurance 5 star review on 7th May 2024

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Lexham Insurance 5 star review on 25th March 2024

Stephen Jordan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't know yet, I'm having experience with it.”

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Posted 2 years ago

Thanks for leaving us a review!

Posted 2 years ago

“Still waiting on the documents”

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Posted 3 years ago

Thanks for leaving us a review!

Posted 3 years ago

“Going from a compare the market site to purchasing the insurance on line, I was disappointed that the attachments sent after paying the fee in full revealed that the 9 year's no claims bonus could not be applied to the policy I bought. This was only revealed in a letter. I believe this should have been revealed in the terms and conditions when I ticked the box to confirm my understanding...the issue of the no-claims bonus was not mentioned in the T&Cs. I could have canceled but would no doubt have been charged a cancellation fee...instead, I chose to pay the additional fees of £109 as learned no claims bonus set against one vehicle could not be applied to a second vehicle....this should have been noted in your T&Cs...I understand it is on your web site but I was never directed to your web site”

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Posted 3 years ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 3 years ago

“Everything is alright but as per loan agreement i have to pay full premium if my vehicle goes to steal or accident.”

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Posted 3 years ago

Thanks for leaving us a review!

Posted 3 years ago

“problem is when it comes to activating the insurance, but that's fine”

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Posted 3 years ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth, and vehicle registration one of our insurance specialists will be able to look into this for you. Kind regards, Lexham Insurance

Posted 3 years ago

“Not that bad”

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Posted 3 years ago

Thanks for leaving us a review!

Posted 3 years ago

“Great customer service”

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Posted 3 years ago

“very expensive”

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Posted 3 years ago

“Cheap insurance 👍”

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Posted 3 years ago

“The quoted price was definitely the best on offer. However, they asked you to pay ar least a month but your renewal date, if you don't you are bombarded with emails, sometimes twice a day asking you to pay.”

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Posted 3 years ago

“Good priced quotes but if you do it after hours it messes up all the details and doesn’t send any information to you”

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Posted 3 years ago

“Very helpful”

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Posted 3 years ago

“Its very expensive insurance company”

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Posted 4 years ago

“The price was competitive so all I wanted to do is renew so when I eventually got through after 5 attempts and told the man no changes 20 mins later I’m still on the phone listening to him trying to sell me extras. Not happy.”

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Posted 4 years ago

Glad to see we were competitively priced, but sorry to see the problems and delays you experienced getting through to us and taking out the policy, our apologies for the inconvenience caused.

Posted 4 years ago

“My friend is paying 70£ p/M for insurance and is not even having a driving license and i’m paying 100£….”

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Posted 4 years ago

There are many different factors that affect an insurance quotation, not just the licence type. I trust, compared to other insurers quoting you, we were competitively priced?

Posted 4 years ago

“Very good”

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Posted 4 years ago

“Hard to get through on phone. Not easy to do online. First assistant couldn’t renew policy. - so why are you there ?? Price ok. Baffling bumf about policy. Couldn’t hear , didn’t understand. Paper copy arrived next day. Good. I’ll stick with them another year.”

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Posted 4 years ago

“Payed my yearly premium and I was told I would get an Email so I could log on to portal received no email so rang the 2 days later and was told they forgot to send it so not happy.”

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Posted 4 years ago

Hi Kevin, Can you please check your spam/junk email folders in case it has been received there. If you have still not received please can you email enquiries@lexhaminsurance.co.uk so we can get this sent out to you.

Posted 4 years ago

“The reason I give a 3 star is because I’ve send my proof on no claims in and asked for proof you received it and have not had a response which is very disappointing and not very reassuring Regards Mr j morgan”

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Posted 4 years ago

Hi, Thanks for your review Jason, and sorry you are yet to receive confirmation. Upon receiving proof of NCB we automatically respond informing customers it can take up to 5 days for us to respond to this fully, and I can see at the time you left this review it had been less than 24 hours. Please bear with us during this normal period and the team will get this resolved. I hope this helps, should you need further assistance please don’t hesitate to email enquiries@lexhaminsurance.co.uk with details and we will look into this for you.

Posted 4 years ago

“I can not say too much so far, I will be able to give an accurate feedback during the time the vehicle is under Lexham's insurance policy.”

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Posted 4 years ago

Lexham Insurance is rated 4.3 based on 5,139 reviews