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Lexham Insurance Reviews

4.3 Rating 4,886 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,886 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Terence Burrell
Verified Buyer
“I found your staff to be really helpful but your prices are way too expensive if I hadn't had a little bit of money behind me I would have never been able to afford it.it has actually put a lot of my friends of buying a piaggio mp3 because of it”
Helpful Report
Posted 5 years ago
Gleisson Kelio De Jesus Silva
Verified Buyer
“Very good..”
Helpful Report
Posted 5 years ago
Alfie Docherty
Verified Buyer
“Wow, feels like I've been ripped off. I had a firm quote for a moped that I was bidding on. This didn't come off but 3 days later I bought a similar (no material differences) moped that should have been a like for like substitute. However the price increased without justification.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Thanks for the honesty part of you lexham team”
Helpful Report
Posted 5 years ago
Nicholas Halstead
Verified Buyer
“I insured a small commuter scooter and was unable to apply my 10 years of motorcycle ncd as I own a 25k harley davidson. I was then amazed to be told I had to fit a security device to my scooter whilst parked in my locked and cat2 alarmed stone garage. No such requirement for my harley applies. This is in addition to the the steering lock, immobiliser and alarm already fitted to the scooter, quite frankly I find this inconvenient and it seems unnecessary. Regardless I fit the device but find it laughable that such a high value motorcycle insurance doesn't require such a device and my cheap commuter s ooter does!!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“I found it was a good”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Company needs to correct & update telephone numbers, answer messages etc Monday the 14th of October I called from 17:00 - 20:00 on 5 different numbers & no one answered & no answer messages.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Telephone wait for too long. When told there was a long wait for the brokerage team my number was taken and a call back arranged. After 1 hour I re rang and was put on hold for 12 minutes then someone picked up the phone and disconnected me. I then re rang again and after about 4 mins finally got some one to sort out my son's insurance. The original quote was not available to us and the new one was nearly £150 more expensive. Staff friendly but wait time very poor.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“By far the cheapest insurance quoted.”
Helpful Report
Posted 5 years ago
Cieran Mitchell
Verified Buyer
“I have only just taken out this insurance and not had any reason to use it there for I would find if difficult to review. Purchasing the insurance was straight forward thanks, Please give me an opportunity to review your company if I’m unfortunate enough to have to use it. that is when you can give yourself a good or bad name. thanks in advance”
Helpful Report
Posted 5 years ago
Garan Harold
Verified Buyer
“I cant review as ive only just taken out the policy. Therefore i dont have an opinion on their service”
Helpful Report
Posted 5 years ago
Luis Alves
Verified Buyer
“Mjjjjnjwuwjw”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Seem to be OK so far but I did not the website increases the quote from a comparison website unless you keep an eye on it. Excesses are massive but its cheaper not buy excess insurance elsewhere to keep the premium down.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“The first chap I spoke to was amazing - really switched on and informative and gave great ideas and advice. When I rang back to actually activate the insurance, the lady I spoke to was not so amazing. She sounded bored and grumpy when I asked for a variety of quotes ..... so I guess it depends on who answers your call!”
Helpful Report
Posted 5 years ago
Polly Hickish
Verified Buyer
“a competitive price but the follow up telephone support service was extremely frustrating and time consuming.”
Helpful Report
Posted 5 years ago
George Field
Verified Buyer
“Lexham offered the most competitive policy for my bike but there admin was a total pain to deal with. Having got a quote about 1 month in advance they were unable to schedule collection of the premium at the start date. So they scheduled a call back to collect my premium and was forced to run though everything all over again - poor customer experience.”
Helpful Report
Posted 5 years ago
Justin Preston
Verified Buyer
“It is very difficult to give a rating as ultimately I was very satisfied yet also very annoyed. I have used Lexham since 2014 & my insurance was due to be renewed. Lexham sent a letter saying my premium had gone from £400 to £500 (rough figures). I went online and via compare the market found a quote £300 cheaper £207.00). I was pleased yet annoyed that this considerably lower quote was provided by Lexham. I feel I have been massively overpaying the last few years and would have done so gain this year. I was further annoyed by the justification for the increase. It was said in the letter that it may be due to the government increasing a tax in 2016 and again in 2017 yet I had already taken out a policy, in 2018, which would have been impacted by the government increases mentioned.”
Helpful Report
Posted 5 years ago
Brian Edwards
Verified Buyer
“I am perplexed why separate policies are required for individual bikes. Someone could spend far more time cycling on just one badly maintained bike than someone who splits his rides between 2 or more well maintained bikes and hence pose a greater risk of breakdown!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Helpful on phone when taking out recovery service but still waiting for documentation. Nothing received by email or post.”
Helpful Report
Posted 5 years ago
Laurentiu Stefan Molnar
Verified Buyer
“Very good”
Helpful Report
Posted 5 years ago
Lexham Insurance is rated 4.3 based on 4,886 reviews
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