Telephone wait for too long. When told there was a long wait for the brokerage team my number was taken and a call back arranged. After 1 hour I re rang and was put on hold for 12 minutes then someone picked up the phone and disconnected me. I then re rang again and after about 4 mins finally got some one to sort out my son's insurance. The original quote was not available to us and the new one was nearly £150 more expensive. Staff friendly but wait time very poor.
11 months ago
Lexham Insurance has a 4.31 average rating from 2,824 reviews

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Alice, Customer Support

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