Going from a compare the market site to purchasing the insurance on line, I was disappointed that the attachments sent after paying the fee in full revealed that the 9 year's no claims bonus could not be applied to the policy I bought. This was only revealed in a letter. I believe this should have been revealed in the terms and conditions when I ticked the box to confirm my understanding...the issue of the no-claims bonus was not mentioned in the T&Cs. I could have canceled but would no doubt have been charged a cancellation fee...instead, I chose to pay the additional fees of £109 as learned no claims bonus set against one vehicle could not be applied to a second vehicle....this should have been noted in your T&Cs...I understand it is on your web site but I was never directed to your web site