Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.26

“No Good no good no good”

Posted 10 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 10 months ago

“Absolutely terrible”

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Posted 11 months ago

“Stay away from this insurance company. Had to cancel after the first 2 months and they make you pay the remainder of your policy, any other insurance company would make you pay a cancellation fee and that’s it! Make sure they take every penny off you.”

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Posted 11 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 10 months ago

“I do not recommend”

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Posted 11 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 11 months ago

“I had insurance, but I traveled and for that reason I didn't pay for 1 month, I asked for cancellation and even so they charged the installments, only after they canceled my insurance, when I came back I went to make another one and they charged me a very high interest, now they want to cancel my insurance before completing a month so I will lose all the money they asked me to take out the insurance, they are acting in bad faith, I do not recommend this insurance company!!!”

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Posted 11 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 11 months ago

“Over 3 months since my accident and still waiting, terrible service AVOID like the plague. Admittedly my accident was unusual, I actually caught my VW with my Citroën Relay when parking. But seriously 3 months!!! They appointed Marble Arch Claims who in turn appointed Gerald Conyers. Still no further.”

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Posted 11 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance

Posted 11 months ago

“Had to speak to an out of hours company that told me I had to pay for my own recovery. Lexham themselves never bothered to call me when they were open to see if I wanted to continue my claim. Why am I paying for this poor service?”

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Posted 11 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 11 months ago

“Avoid like the plague, cancelled my insurance due to an outstanding payment while I was on holiday and could do nothing about it. I informed them following their request for payment that I would be away for the next few weeks and would pick it up upon my return, then I get home to find a letter from them confirming they have cancelled my cover. They may be one of the cheapest on the market but there’s a reason why.”

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Posted 1 year ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 1 year ago

“Do I took insurance out with Lexham and they said their was an issue with my policy,so after work I tried ringing every day for over a week spending over a hour each time to not get through and have my policy cancelled,apparently because I didn’t contact them when like I said over s hour everyday for nobody to even answer! The worst company I’ve ever dealt with and I certainly will be telling any of my friends or family thinking of going to Lexham Just how bad they are! Shocking service”

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Posted 1 year ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 1 year ago

“Only just found out that my insurance is not with Lexham as there just the broker! They also don’t give you any information on who your actually insured with unless you ask.it also claims that they do multi bike insurance when I went to add a new bike to the policy they told me I can’t cause the actual insurer doesn’t do multi bike”

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Posted 1 year ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 1 year ago

“BAD CUSTOMER SERVICE”

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Posted 1 year ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 1 year ago

“They took my first month payment on a new policy without letting me know that I owed them money from a previous insurance policy I had on an old motorbike, which I was unaware off. They emailed me to tell me I owed them X amount and the policy that I just took out would be cancelled if I did not pay the money I owed. I called them and was on the phone for nearly an hour and had still not got through to speak to someone. I hung up and sent an email. Five days later and I still have not had a reply from them. This company's customer service is abysmal.”

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Posted 1 year ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 year ago

“Absolute rip off being charged 700 for every 1000 miles”

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Posted 1 year ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 1 year ago

“I have no correspondence from you no policy documents just taken my money”

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Posted 1 year ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 year ago

“Absolutely use company advert says they insure trikes you spend 40 minute listening to chamber music before getting some twat telling you they don`t insure that kind of trike only the crappy twist and go hairdryers”

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Posted 1 year ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 year ago

“Do not use this company they are unhelpful cancel insurance when it’s there fault they would not except responsibility will not let you talk to managers beware of this company”

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Posted 1 year ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 1 year ago

“My Partner Waited a hour and a half to awnser and when they did they said that you had to be 21 to ride a restricted A2 bike when she has passed her A2 license at 19. This was very frustrating as a company who handles with insurance doesn’t know about ages and license categorise. Don’t USE !”

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Posted 1 year ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 1 year ago

“I took a motorcycle insurance policy out and had to cancel after 3 months. For this honour they took 75% of the policy value plus admin fees. An amount they didn’t disclose before payment was made. It was in the policy documents received after I’d paid. I feel robbed. WILL NEVER USE AGAIN!”

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Posted 1 year ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 1 year ago

“The worst insurance company I have ever known in my life. Very bad. I do not recommend anyone to subscribe to this company at all. I called them and only asked them about insurance prices for pizza delivery. After that, my insurance was canceled and they asked me to pay £82, and I did not work to deliver pizza. I have called them several times and the employees are not friendly.”

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Posted 1 year ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 1 year ago

“£3000 for a bike worth 1200 and it’s a 125 is criminal”

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Posted 1 year ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Lexham Insurance Reviews