Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.26

4.3 Rating 5,047 Reviews

85 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 5,047 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Lexham Insurance 5 star review on 9th May 2025

Babikr Adam

Lexham Insurance 5 star review on 11th March 2025

Lea Jones

Lexham Insurance 5 star review on 17th February 2025

John Temple

Lexham Insurance 5 star review on 9th December 2024

Rogerio ALves De Brito

Lexham Insurance 5 star review on 3rd June 2024

Ihad Mounsif Ahmida

Lexham Insurance 5 star review on 7th May 2024

Stephen Brookes

Lexham Insurance 5 star review on 25th March 2024

Stephen Jordan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service from the young lady on the phone when the call was eventually answered.”

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Posted 1 year ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 1 year ago

“Lexham Insurance was the cheapest quote for my motorcycle.”

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Posted 1 year ago

Glad to see you’ve had a great experience, thanks for the feedback!

Posted 1 year ago

“Sign up process was straightforward, but i found the process of account creation confusing. I got sent an email, and then signed up and my cover was shown there as expected, but what doccuments I need to upload is unclear. There was no other communication. I'd appreciate a notice of the doccuments I need to upload.”

Helpful Report

Posted 1 year ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 year ago

“Couldn't get through on the phone but used the online process”

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Posted 1 year ago

“It's a good insurance company, it helps you in everything, it gives you options to be safe with them, it's a good option. I like”

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Posted 1 year ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 1 year ago

“The only issue I have had is that these e-mails and insurance documents you have spelt my name differently. Kind regards Oliver Brown”

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Posted 1 year ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 1 year ago

“Great price, easy to use system, paid fee after two attempts possibly my own fault! Not received any confirmation yet but insurance doesn’t start yet.”

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Posted 1 year ago

Cheers for taking the time to leave us a great review! We really appreciate it.

Posted 1 year ago

“The person that was on the phone was very good and found me a good deal as it was more on line.”

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Posted 1 year ago

Cheers for taking the time to leave us a great review! We really appreciate it.

Posted 1 year ago

“Quick and helpful website,”

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Posted 1 year ago

Cheers for taking the time to leave us a great review! We really appreciate it.

Posted 1 year ago

“Knowing how hard it is to get moped insurance.. lexham made it so comfortable to buy online then using the app to upload any concerning documents.”

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Posted 2 years ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 2 years ago

“Very good price cheapest o could find let's hope the service is good as well”

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Posted 2 years ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 2 years ago

“Great deal on a price for our motorhome. Would have been 5 star if it wasn't for the long waits trying to get through on occasions - all during off peak times. 9 days now since taking out the Insurance but still waiting for the Meerkat offer. which I believe comes from Meerkat. Overall happy with the service.”

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Posted 2 years ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 2 years ago

“Now I just started this service”

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Posted 2 years ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 2 years ago

“Ótima assistência”

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Posted 2 years ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 2 years ago

“The best thing about my experience with Lexham was Jackie, the Lady who dealt with my application from start to finish. She was helpful, professional and friendly. The website wasn't very good at all, so I had to phone. As far as Lexham are concerned, they're an insurance company, pure and simple. Nothing special tbh.”

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Posted 2 years ago

We are glad you’ve had a great customer service experience, thanks for the review!

Posted 2 years ago

“Found Lexham insurance very competitive for when I insured my son's moped. Very helpful and friendly team.”

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Posted 2 years ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 2 years ago

“A very reasonable team and grate support”

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Posted 2 years ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 2 years ago

“Easy to set up and a decent price, hope never to experience their claim handling!!”

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Posted 2 years ago

Cheers for taking the time to leave us important feedback, and for the positive review!

Posted 2 years ago

“Service is OK. Advisor was probably new (although they never mentioned that), they were sure of services provided and generally un helpful in discussing changes to a policy for a better renewal quote. Policy price was competitive but i feel could have been lower given how specialist they are for mopeds.”

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Posted 2 years ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards Lexham Insurance

Posted 2 years ago

“I've not had cause to claim and hope I dont. Lexham seem to be a product of their popularity and difficult to get hold of. 48 minutes holding to speak to someone to get a quote. Once you get hold of someone, its easy going and everyone I have spoken to seems knowledgable and helpful. I'm getting a bit jaded of insurance companies recently though and upset at how theft is affecting premiums.”

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Posted 2 years ago

Lexham Insurance is rated 4.3 based on 5,047 reviews