Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.26

4.3 Rating 4,887 Reviews

85 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 4,887 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Lexham Insurance 5 star review on 9th May 2025

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Lexham Insurance 5 star review on 25th March 2024

Stephen Jordan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best thing about my experience with Lexham was Jackie, the Lady who dealt with my application from start to finish. She was helpful, professional and friendly. The website wasn't very good at all, so I had to phone. As far as Lexham are concerned, they're an insurance company, pure and simple. Nothing special tbh.”

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Posted 1 year ago

We are glad you’ve had a great customer service experience, thanks for the review!

Posted 1 year ago

“Found Lexham insurance very competitive for when I insured my son's moped. Very helpful and friendly team.”

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Posted 1 year ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 1 year ago

“A very reasonable team and grate support”

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Posted 1 year ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 1 year ago

“Easy to set up and a decent price, hope never to experience their claim handling!!”

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Posted 1 year ago

Cheers for taking the time to leave us important feedback, and for the positive review!

Posted 1 year ago

“Service is OK. Advisor was probably new (although they never mentioned that), they were sure of services provided and generally un helpful in discussing changes to a policy for a better renewal quote. Policy price was competitive but i feel could have been lower given how specialist they are for mopeds.”

Helpful Report

Posted 1 year ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards Lexham Insurance

Posted 1 year ago

“I've not had cause to claim and hope I dont. Lexham seem to be a product of their popularity and difficult to get hold of. 48 minutes holding to speak to someone to get a quote. Once you get hold of someone, its easy going and everyone I have spoken to seems knowledgable and helpful. I'm getting a bit jaded of insurance companies recently though and upset at how theft is affecting premiums.”

Helpful Report

Posted 1 year ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 year ago

“Have Always got Very quick and easy service apart from waiting on call for customer service agent. That's horrific horrible whatever you name. Apart from that the main things are prices which is fair and claims, which I haven't done yet and hope not to..safe..so I can get NCB. I use lexham and also recommend my staff,,,up till now, I've referred more than 20people who has taken the policy”

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Posted 1 year ago

“The advice and understanding of a very complexed policy was second to none. Easy straight forward”

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Posted 1 year ago

Thanks for leaving us a review!

Posted 1 year ago

“Very pleasant staff.”

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Posted 1 year ago

Thanks for leaving us a review!

Posted 1 year ago

“Only using them for the first time. Seem very efficient.”

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Posted 1 year ago

Cheers for taking the time to leave us a great review! We really appreciate it.

Posted 1 year ago

“Thanks for your service but i have not get any reply about of the cancellation the policy. Please contact with me via email. My email address kadircaliskaning@gmail.com”

Helpful Report

Posted 1 year ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 1 year ago

“I can’t get in Touch”

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Posted 1 year ago

“the person I spoke with was very helpful and patient”

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Posted 1 year ago

Thank you for leaving us a review!

Posted 1 year ago

“I had alot of hassle with my previous insurer, so i switched to Lexham for less money”

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Posted 1 year ago

Thanks for leaving us such a great review!

Posted 1 year ago

“I have seen your motor cycles & like”

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Posted 1 year ago

Glad to see you’ve had a great experience, thanks for the feedback!

Posted 1 year ago

“I like to do my insurance with you guys”

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Posted 1 year ago

Cheers for taking the time to leave us important feedback, and for the positive review!

Posted 1 year ago

“The service is good and the people are helpful and get what you need in a nice helpful manner. However I can only give 4 stars as both times I called I was on hold for 30 min before I got through to someone”

Helpful Report

Posted 1 year ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 1 year ago

“Very quick response, easy to handle, not the cheapest but without any issues in process. I recommend.”

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Posted 1 year ago

Cheers for taking the time to leave us a great review! We really appreciate it.

Posted 1 year ago

“It’s a good insurance company if you pay annually and they aren’t annoying like the rest”

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Posted 1 year ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 1 year ago

“The insurance price is competitive but still for the value and service it offers is expensive. I did not even receive the documents by post, I was given a link where I could download them all, so this saving by Lexham should translate into lower prices for it's customers. Other than that, I don't have more feedback, I have not made any claims but I have heard is difficult to do so as Lexham sometimes make things impossible for customers. Finally, the excess figures are quite high which is not very attractive but the overall quote was still slightly lower than others”

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Posted 1 year ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 1 year ago

Lexham Insurance is rated 4.3 based on 4,887 reviews