Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.26

4.3 Rating 5,147 Reviews

84 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 5,147 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Anonymous

Anonymous // 01/01/2019

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“Lexham insurance is best and nice staff”

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Posted 3 months ago

That's great to hear, thanks for the review!

Posted 3 months ago

“Good service”

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Posted 3 months ago

That's great to hear, thanks for the review!

Posted 3 months ago

“So far so good, app works fine and everything seems efficient. Only time will tell and hopefully I won’t find out how efficient the claims service is.”

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Posted 3 months ago

Cheers for taking the time to leave us important feedback, and for the positive review!

Posted 3 months ago

“Good morning! Regarding the service, it’s a 10 out of 10, but I’m not happy! I’ve been paying your insurance for two years, and my premium has stayed the same since I started, just because I moved from SW18 to SW16. My insurance hasn’t decreased, which seems unfair. I’ve never had any issues with my bike in these two years, and I pay promptly. I still don’t understand why it remains so expensive! Even the agents found it strange; it feels like a lottery—let’s take this one out, not that one. It’s disappointing.”

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Posted 3 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards Lexham Insurance

Posted 3 months ago

“Reasonable competitive prices and easy to purchase online. The admin team are very supportive as well”

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Posted 3 months ago

Glad to see you’ve had a great experience, thanks for the feedback!

Posted 3 months ago

“I am very happy Thank you very much”

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Posted 3 months ago

Thanks for leaving us a review!

Posted 3 months ago

“Customer service is awful. More Training needs to be given to Staff a member of staff hung up on me.”

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Posted 3 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance

Posted 3 months ago

“Very happy with customer service at Lexham insurance with getting my insurance. Very helpful and professional. Sorted everything and I wasn't on the phone very long. Will recommend Lexham insurance to anyone looking for Insurance. Thank you. Very good service. Robert Davison.”

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Posted 3 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 3 months ago

“Hi iam realy hapiy”

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Posted 4 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 3 months ago

“I'm very satisfied”

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Posted 4 months ago

That's great to hear, thanks for the review!

Posted 4 months ago

“Had to call up regarding a policy change, spoke to a very helpful and delightful woman on the phone named Jody, she went above and beyond all whilst relaying perfect customer service, I commend her on her job and the business training”

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Posted 4 months ago

Glad to see you’ve had a great experience, thanks for the feedback!

Posted 4 months ago

“Ashleshley was very helpful and need got where I needed to be the staff are very friendly.I am very satisfied with the help.I've received from two different staff today keep up the good work.Use are a great company.And I will definitely continue to use you as my insurance company”

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Posted 4 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 4 months ago

“Literally terrible. Always the cheapest because they’re the worst. Phone wait times horrific, customer service horrific, when you ring them with an issue they give you the least amount of information possible so when you come back with what you thought you needed they always tell you something else you don’t have that they didn’t say you needed on the previous call. Stay away!”

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Posted 4 months ago

“Good service every thing explained if a little bit on the fast side Locked out of the portal my fault Would rather just have an email Thanks”

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Posted 4 months ago

Thanks for your review and feedback. If there is anything we can look into or assist you with, please email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth, and vehicle registration. One of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance

Posted 4 months ago

“I am 4 years already with Lexham motorcycle insurance. No hassle, great quotes and fast customer response. Any deals what suits biker they listen and make it happen to see riders happy. I am experience rider, but I know a few my motorcycle club mates who are young and they told me that the Lexham motorcycle insurance is very friendly for young starters on road I will recommend this insurance group with no thinking ahead.”

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Posted 4 months ago

Glad to see you’ve had a great experience, thanks for the feedback!

Posted 4 months ago

“after searching lots of different insurance companies for quotes for my campervan Lexham beat them all by hundreds of pounds”

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Posted 4 months ago

That's great to hear, thanks for the review!

Posted 4 months ago

“Really poor experience with trying to get through. Still awaiting a callback. Extremely expensive service and appears written to avoid paying out. Not user friendly and I will likely be moving insurer next year if there are cheaper options.”

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Posted 4 months ago

“Second year of policy. Renewal was done with no issues over the phone. Don’t do auto renewal but process was simple enough. I have two bikes and the policies have been combined in regards to payment so one amount goes out. Renewal was cheaper this year and decent compared to other quotes. App is easy to use and all documents easily available.”

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Posted 4 months ago

Cheers for taking the time to leave us important feedback, and for the positive review!

Posted 4 months ago

“Nice company Lexham insurance”

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Posted 4 months ago

That's great to hear, thanks for the review!

Posted 4 months ago

“Not happy that my insurance as gone up my opinion is that's not the way to keep good customers seeing what happens next year 🤔”

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Posted 4 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance

Posted 4 months ago

Lexham Insurance is rated 4.3 based on 5,147 reviews