Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.26

4.3 Rating 4,888 Reviews

85 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 4,888 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No one answers the phone! Chat doesn't resolve anything! Nothing is clear!”

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Posted 1 month ago

Hi, thanks for your review, and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number, and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 month ago

“Had an accident in November 24 it is now April 25 and the claim has still not been settled. Bike was taken away and I haven’t seen it since. I am being asked to renew my insurance in a few weeks but I don’t have my bike ! Was offered a hire bike but declined because I didn’t think it would take the best part of half a year to sort out. You don’t deal with Lexham if you have a claim so it gets confusing when you get calls and emails from different companies to process the claim”

Helpful Report

Posted 1 month ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards Lexham Insurance

Posted 1 month ago

“Very good stuff very nice. Highly recommend”

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Posted 1 month ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 1 month ago

“Took my money for insurance then cancelled next day with no way of getting my deposit back”

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Posted 1 month ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards Lexham Insurance

Posted 1 month ago

“Really infuriating , no response to any of our correspondence. Asked for a call back but nothing. Avoid”

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Posted 2 months ago

“good service”

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Posted 2 months ago

Glad to see you’ve had a great experience, thanks for the feedback!

Posted 2 months ago

“Very good end very understanding”

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Posted 2 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 2 months ago

“Excellent thank you”

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Posted 2 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 2 months ago

“Pleasure to deal with phone staff polite and knowledgeable uk based”

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Posted 2 months ago

We are glad you’ve had a great customer service experience, thanks for the review!

Posted 2 months ago

“Good service thank you”

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Posted 2 months ago

That's great to hear, thanks for the review!

Posted 2 months ago

“Easy to quote online and great experience over the phone, always helpful and professional.”

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Posted 2 months ago

We are glad you’ve had a great customer service experience, thanks for the review!

Posted 2 months ago

“All gooall thank you.d and very understanding. Thanks.”

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Posted 2 months ago

Glad to see you’ve had a great experience, thanks for the feedback!

Posted 2 months ago

“Easy to contact and renew my motorcycle insurance, very competitive rate”

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Posted 2 months ago

That's great to hear, thanks for the review!

Posted 2 months ago

“good and not to complicated”

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Posted 2 months ago

Cheers for taking the time to leave us important feedback, and for the positive review!

Posted 2 months ago

“Congratulations on your work, I just have to thank you.”

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Posted 2 months ago

Cheers for taking the time to leave us a great review! We really appreciate it.

Posted 2 months ago

“Very good experience”

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Posted 2 months ago

Thanks for leaving us a review!

Posted 2 months ago

“I find it absolutely ridiculous how you expect a 17yr old to insure a 125cc motorbike the cheapest we got was £2100 and the highest was £9400 Please come back down to earth”

Helpful Report

Posted 2 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance

Posted 2 months ago

“When other companies and brokers were less than interested, Lexham came up with the goods and allowed me to continue what has been a lifetime of motorcycling! Thank You!”

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Posted 2 months ago

Thanks for leaving us such a great review!

Posted 2 months ago

“All done on line hassle free web site easy to navigate”

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Posted 2 months ago

That's great to hear, thanks for the review!

Posted 2 months ago

“I was searching for insurance for my Piaggio P3 and Lexham came up with the best value and best cover. When my main vehicle comes up for renewal in June, I will certainly try Lexham first”

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Posted 2 months ago

That's great to hear, thanks for the review!

Posted 2 months ago

Lexham Insurance is rated 4.3 based on 4,888 reviews