Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.26

4.3 Rating 4,888 Reviews

85 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 4,888 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To understand my point, and to help me renew the insurance was a surprise…Thx. Lexham Insurance 🤩”

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Posted 2 weeks ago

Glad to see you’ve had a great experience, thanks for the feedback!

Posted 1 week ago

“in the UK best motor insurance company”

Lexham Insurance 5 star review on 9th May 2025

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Posted 2 weeks ago

That's great to hear, thanks for the review!

Posted 1 week ago

“Had been insured by other Company for nine years and they decided to not insure my vehicle any more contacted Lexham and they said yes straight away with out any hassle than k you very much too Lexham”

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Posted 2 weeks ago

That's great to hear, thanks for the review!

Posted 1 week ago

“Good good good”

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Posted 2 weeks ago

Thanks for leaving us such a great review!

Posted 1 week ago

“Lexham Insurance has been great since I got it. I’m a young moterbike rider and finding good prices for insurance is hard now adays. not only did Lexham give me a fair price but it’s easy to navigate and collocate too.”

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Posted 2 weeks ago

Glad to see you’ve had a great experience, thanks for the feedback!

Posted 1 week ago

“Very good 👍”

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Posted 2 weeks ago

Thanks for leaving us a review!

Posted 1 week ago

“Still currently waiting for a phinecall back on what steps are happening next about my claim made on tuesday 6th may”

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Posted 2 weeks ago

Hi, thanks for your review, and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number, and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 week ago

“Cheap and easy bike insurance and Lexham are very helpful in the process to purchase insurance”

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Posted 2 weeks ago

Thanks for leaving us such a great review!

Posted 1 week ago

“I have had insurance for 4 years. And I have 4 years of NCB. Every year I pay the same amount or a little more. I never understood why.”

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Posted 2 weeks ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance

Posted 1 week ago

“Really easy to deal with.”

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Posted 2 weeks ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 1 week ago

“I called the customer service, it took me more than 45 mins waiting on the line. At the same time I left my number to receive a call back. They called me after 1 week. The good thing is the decent prices”

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Posted 2 weeks ago

Posted 1 week ago

“Terrible customer service on hold for over four hours in total over two days and still waiting absolutely terrible terrible customer service”

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Posted 2 weeks ago

Hi there, Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 2 weeks ago

“The useless services, Keep waiting on mobile under an hour”

Helpful Report

Posted 2 weeks ago

Hi Ilhom, Thanks for your review, and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number, and vehicle registration number. Kind regards, Lexham Insurance

Posted 2 weeks ago

“Absolutely horrible company. Last time ever they'll see me as a customer. Currently on hold for 50 minutes. This is maybe the 10th phone call with wait times between 10-50 mins to get someone on the line. Callbacks never happen. Never respond to emails or direct you to other email departments that then they won't respond. Trying to contact them for anything at all is a full time job. Irony is that we're the customers paying big money. Atrocious ! Would advise to avoid them at all costs.”

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Posted 3 weeks ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. f you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you.

Posted 3 weeks ago

“Initially, we were pleased with the service in securing insurance for my son's moped. Unfortunately, we needed to cancel his insurance - due to a seized engine. After emailing Lexham to cancel, we had a fairly quick reply to say they would cancel the policy and refund the balance. This was over a month ago. We have tried emailing, countless phone calls - sometimes holding on for over 30 mins and even using the ring back request or live chat but no one is available. Really exasperated as to how you can contact Lexham??”

Helpful Report

Posted 1 month ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance

Posted 1 month ago

“I had the mandatory call straight after my claim has went through but it’s been 10 days since and I’ve had no contact from Lexham themselves to see my bike or to give me an offer on the claim.”

Helpful Report

Posted 1 month ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards Lexham Insurance

Posted 1 month ago

“There is no better security than Lexham, I highly recommend it; if you want security for your vehicle, use a Lexham. Att: Wellington Gomes”

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Posted 1 month ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 1 month ago

“It was difficult to get new bike insurance aftera 5 year break and some motoring clams. Lexham where there on every search i did. Thanks”

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Posted 1 month ago

That's great to hear, thanks for the review!

Posted 1 month ago

“Amazing customer service and insurance”

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Posted 1 month ago

Glad to see you’ve had a great experience, thanks for the feedback!

Posted 1 month ago

“Thanks for everything”

Helpful Report

Posted 1 month ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 1 month ago

Lexham Insurance is rated 4.3 based on 4,888 reviews