Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.25

4.3 Rating 5,191 Reviews

84 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 5,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, I’ve been using your bike insurance for the last one and a half years now. Your service has been really good and I’m very happy with it. However, your mobile app still doesn’t allow us to change vehicle details or update the address. It would be very helpful if you could please update the app and add these features. Thank you!””

Helpful Report

Posted 3 months ago

Thank you for leaving a review, we can see you have since spoke to an agent about the portal. We are pleased you are happy with the service overall!

Posted 3 months ago

“Excellent service very friendly 👏”

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Posted 3 months ago

Thank you for your positive review!

Posted 3 months ago

“Great service and they are always there to help.”

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Posted 3 months ago

Thank you, for your review! We are pleased you are happy with the service, we are here to help.

Posted 3 months ago

“I have called several times, cannot get any answer, have requested 2 Call Backs no one ever rings.... have sent an email about my problem and no reply..... This is not a review your going to like.....”

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Posted 3 months ago

We are sorry that you have been experiencing this. If you can provide more details we can look into this for you.

Posted 3 months ago

“I'm still insured with you”

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Posted 3 months ago

Thank you for your review, we are pleased you are still insured with us.

Posted 3 months ago

“Lexham Is very good insurance company and quick response”

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Posted 3 months ago

Thank you for your review, we are pleased you are happy.

Posted 3 months ago

“Very good insurance policy and very helpful and very good customer service”

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Posted 3 months ago

Thank you for your review, we are pleased you are happy with the service!

Posted 3 months ago

“Very competitive quite.. Great telephone team. App’ seems ok so far.”

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Posted 3 months ago

Thank you for taking the time to leave us a positive review!

Posted 3 months ago

“I personally have been under lexham for the past 2 years inwhich I have had no issues with them.”

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Posted 3 months ago

Thank you for taking the time to leave a positive review, Happy riding!

Posted 3 months ago

“Good cover”

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Posted 3 months ago

Thank you, we are pleased you are happy with the service.

Posted 3 months ago

“The worst insurance app I've ever seen. They cancel insurance for the most trivial reasons. The company's customers provoke you and steal all your money for the most insignificant things, and they don't know anything about returning money to its owners.”

Helpful Report

Posted 3 months ago

We are sorry that you have experienced this, if you can provide more details we can look into this for you. Alternatively please email enquiries@lexhaminsurance.co.uk

Posted 3 months ago

“Its very good experiance”

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Posted 3 months ago

Thank you, we are pleased you had a positive experience.

Posted 3 months ago

“The insurance documents requested from me had me very anxious and worried with the deadlines. I had recently moved into a new property and bought a new Honda CB125f. I recently recieve an emailed about the documents requested from me, I sent my driver licence which had my old address and I had not received my log book yet so I rang to speak to an agent to inform them I was waiting. On the phone the agent explained I would have to send a whole host of documents because the address on my licence was old. I panicked and every question I had asked I was put on hold for way to long. None of my questions or worries were addressed correctly as the agent didn't seem to understand how any of it worked telling me I had to send 5 forms of documenation later, she said 3 I had to ask for a call back with a direct answer which she did. I use my vehicle as my form of transport to work and none of my previous insurance had put me through so much stress. I work 12 hour shifts and I didn't have alot of free time to arrange all the documents. I manage to get everything requested but the fact that I was given no wiggle room or understand was very disappointing. I will look forward to insuring else where when my contract is finish. Terrible customer care with 0 empathy for clients.”

Helpful Report

Posted 3 months ago

Thank you for your review, we are sorry that you have experienced this, if you can provide more details we can look into this for you. Alternatively please email enquiries@lexhaminsurance.co.uk

Posted 3 months ago

“It is good insurance”

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Posted 3 months ago

Thank you for your positive review

Posted 3 months ago

“I am very excited and I’m very happy to stand with Lexham Insurance because it’s the best insurance”

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Posted 3 months ago

Thank you for taking the time to leave us such a positive review

Posted 3 months ago

“2nd yr with Lexham now and happy with the policy but found it very hard to get thru on the phone sometimes which proved very annoying when the virtual assistant was useless if a specific answer was needed.”

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Posted 3 months ago

Thank you for your review! We are sorry that you had a difficult time getting through to us, we do also have a Live Chat option on the website, or you can request a call back.

Posted 3 months ago

“Excellent work”

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Posted 3 months ago

Thank you for taking the time to leave us a positive review

Posted 3 months ago

“Very helpful and professional when I wanted to get my motorbike insurance 10 out of 10.”

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Posted 3 months ago

Thank you for leaving us a positive review! Happy riding

Posted 3 months ago

“Hi good morning It was best experience with your insurance. Was very helpful speaking on chat .And all requirement was done very well by the customer care . Was very happy all the time Thanks once agine”

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Posted 3 months ago

Thank you for your review! We are pleased to hear you are happy with the service

Posted 3 months ago

“Hexham are great to insure your bike with, everything is so straightforward and the helpful reminder when you are due to renew,not pushy just letting you know. I would recommend them to anyone.”

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Posted 3 months ago

Thank you for taking the time to leave us such a positive review! Happy riding

Posted 3 months ago

Lexham Insurance is rated 4.3 based on 5,191 reviews