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Lexham Insurance Reviews

4.3 Rating 4,823 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,823 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

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Anonymous
Unverified Reviewer
“I am beyond frustrated with Lexham Insurance. This has been without a doubt the worst customer service experience I've ever had. I’ve been trying for over a week to cancel my policy and get in touch with someone from the cancellation team, but each time I’ve called, I’ve been put on hold for hours—literally hours! I even took the entire day off work today, January 31st, just to resolve this issue, but still no luck. To make matters worse, I’ve had a stolen bike on a full comprehensive policy, and not only did I never receive compensation, but the excess fee wasn’t clearly communicated to me. I was also never offered an interim bike while mine was stolen, which just adds to the disappointment. On top of all that, I’m now being charged daily storage fees for a bike that was found and is sitting in the pound. This feels like a complete scam. I’ve already filed a complaint, but it’s like no one cares. I’ve provided a police report, yet they still won’t cancel my policy from the date of the theft. Instead, I’m being dragged through this nightmare with no resolution in sight. If you’re considering Lexham Insurance, do yourself a favor and look elsewhere. I cannot stress enough how terrible this experience has been. Worst decision I’ve ever made. Save yourself the hassle and choose a company that actually cares about its customers. Would give zero stars if I could.”
Helpful Report
Posted 1 month ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards Lexham Insurance
Posted 1 month ago
Sham Sharma
Verified Buyer
“Good very good”
Helpful Report
Posted 1 month ago
Thanks for taking the time to leave us a review, we really appreciate it!
Posted 1 month ago
Anonymous
Unverified Reviewer
“An easy process to get a motorbike quote a reasonable price compared to others”
Helpful Report
Posted 1 month ago
That's great to hear, thanks for the review!
Posted 1 month ago
Nader
Unverified Reviewer
“Im very happy nice insurance”
Helpful Report
Posted 1 month ago
That's great to hear, thanks for the review!
Posted 1 month ago
Mr M Loveday
Unverified Reviewer
“I have used their services for a year and was really happy to renew with them really good team of people and really helpful”
Helpful Report
Posted 1 month ago
That's great to hear, thanks for the review!
Posted 1 month ago
Anonymous
Unverified Reviewer
“My son who was 19 years old at the time took out insurance on his 125 scooter and then decided he didn't feel safe on the road and sold it, so the insurance was cancelled. A cancellation fee was issued. So I informed Lexham of the situation and they said that it was actually a loan, we don't recall seeing a loan we do recall seeing a quote for vehicle insurance, and I'm sure when you take out a loan your not offered the opportunity to cancel. So it was paid off as we were concerned that if we cancelled the direct debit, this would affect his credit rating. As far as I'm concerned this is another large greedy company playing the system and the government allows this as its all taxed.”
Helpful Report
Posted 1 month ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance
Posted 1 month ago
Matthew Devito
Verified Buyer
“have been with lexham for a few years now, never had any issues and have alway been very quick in answering any questions ive had or making amendments”
Helpful Report
Posted 2 months ago
Cheers for taking the time to leave us a great review! We really appreciate it.
Posted 2 months ago
Ali Hassan
Verified Buyer
“Hi I'm Ali Hassan and I'm happy to stay with Lexham company and thanks for accepting me.”
Helpful Report
Posted 2 months ago
That's great to hear, thanks for the review!
Posted 2 months ago
Asim Mehmood
Verified Buyer
“Nice and coperative”
Helpful Report
Posted 2 months ago
Thanks for taking the time to leave us a review, we really appreciate it!
Posted 2 months ago
Israel De Abreu
Verified Buyer
“Atendendo todas as expectativas p”
Helpful Report
Posted 2 months ago
Thanks for taking the time to leave us a review, we really appreciate it!
Posted 2 months ago
Brown Thomas
Verified Buyer
“Thanks so much it was marvelous”
Helpful Report
Posted 2 months ago
That's great to hear, thanks for the review!
Posted 2 months ago
Rathikumar Yambukeswaran
Verified Buyer
“Lost my credit score. I didn't like to next year keep same Lexham insurance.”
Helpful Report
Posted 2 months ago
Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards
Posted 2 months ago
Kahsay Fishaye
Verified Buyer
“very good 👍”
Helpful Report
Posted 2 months ago
That's great to hear, thanks for the review!
Posted 2 months ago
Karina Santos
Verified Buyer
“Great service, very professional, meeting the needs of customers.”
Helpful Report
Posted 2 months ago
Glad to see you’ve had a great experience, thanks for the feedback!
Posted 2 months ago
Nathan Mitchell
Verified Buyer
“Pretty straightforward but some bits are a little confusing as I’ve never heard some terms before. Price of quotes are reasonable.”
Helpful Report
Posted 2 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards
Posted 2 months ago
Adnan ZAFAR
Verified Buyer
“Very nice experience”
Helpful Report
Posted 2 months ago
Thanks for taking the time to leave us a review, we really appreciate it!
Posted 2 months ago
Llourd Jessryl Eilinger
Verified Buyer
“Great value and strong product. Lost a mark ad this not an auto renewal and that you have to call to arrange renewal. In 2025 I believe that online renewal would be more effective”
Helpful Report
Posted 2 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards Lexham Insurance
Posted 2 months ago
Sean Harkin
Verified Buyer
“Cancelled my policy for reason: not providing documentation. That I had uploaded”
Helpful Report
Posted 2 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance
Posted 2 months ago
Waldeir Lopes Galao
Verified Buyer
“Bom ótimo”
Helpful Report
Posted 2 months ago
Thanks for taking the time to leave us a review, we really appreciate it!
Posted 2 months ago
Muhammad Bilal
Verified Buyer
“I have a good experience with them A value of the money”
Helpful Report
Posted 2 months ago
Glad to see you’ve had a great experience, thanks for the feedback!
Posted 2 months ago
Lexham Insurance is rated 4.3 based on 4,823 reviews
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