Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.25

4.3 Rating 5,191 Reviews

84 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 5,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

Tell us how Lexham Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lexham Insurance 5 star review on 9th May 2025

Babikr Adam

Lexham Insurance 5 star review on 11th March 2025

Lea Jones

Lexham Insurance 5 star review on 17th February 2025

John Temple

Lexham Insurance 5 star review on 9th December 2024

Rogerio ALves De Brito

Lexham Insurance 5 star review on 3rd June 2024

Ihad Mounsif Ahmida

Lexham Insurance 5 star review on 7th May 2024

Stephen Brookes

Lexham Insurance 5 star review on 25th March 2024

Stephen Jordan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices, but we need talk with someone you will be waiting long very very long. In case 9 calls and last I waited 80 minutes. Was a situation wait or cancel they will cancel my insurance. Very poor service.b”

Helpful Report

Posted 5 months ago

Thank you for taking the time to post a review. Sorry to hear that you had difficulties in getting through to us. I have forwarded your comments on to the Customer Service team for their information.

Posted 5 months ago

“The worst insurance broker in the UK They increased my moped premium to 196.97 per month from 117 after two year of no claim bonus. They added two claims to my policy, one "non fault claim" and other theft claim which i had withdrawn because they said if withdrawn it will not effect your future premium but it did. They lie every now and then get a bit more expensive policy but not with lexham or you will regret it. This company is just forcing me to go for a car because 1000 moped i am paying 2400 insurance is rediculous even though i have no claim against me ever.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to post a review. As we are the broker, we don't increase insurance premiums, as that would be the prerogative of the insurer. That said, if you have been misinformed then we would like to look into it for you. Please provide more details to complaints@lexhaminsurance.co.uk and they will be able to investigate for you.

Posted 5 months ago

“We happy from Lexham insurance :)”

Helpful Report

Posted 5 months ago

Thank you for taking the time to post a review.

Posted 5 months ago

“Los mejores 💪”

Helpful Report

Posted 5 months ago

“Exilent all good thanks”

Helpful Report

Posted 5 months ago

Thank you for taking the time to post a review.

Posted 5 months ago

“𝐀𝐥𝐥 𝐠𝐨𝐨𝐝 𝐬𝐞𝐫𝐯𝐢𝐜𝐞”

Helpful Report

Posted 5 months ago

Thank you for taking the time to post a review.

Posted 5 months ago

“Best price and efficient to deal with”

Helpful Report

Posted 5 months ago

Thank you for taking the time to post a review. Glad to see you are happy with the service.

Posted 5 months ago

“Couple of things the over priced cancellation fee and unable to transfer the insurance by holding it for a while . Meaning losing a lot of money again. As had no choose but to cancel”

Helpful Report

Posted 5 months ago

Thank you for taking the time to post a review.

Posted 5 months ago

“I'm enjoying using this company.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to post a review. Glad to see you are happy with the service.

Posted 5 months ago

“Very insurance company and easy to get”

Helpful Report

Posted 5 months ago

Thank you for taking the time to post a review. Glad to see you are happy with the service.

Posted 5 months ago

“Good and perfect”

Helpful Report

Posted 5 months ago

Thank you for taking the time to post a review. Glad to see you are happy with the service.

Posted 5 months ago

“Very good, I recommend it to everyone around me.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to post a review. Glad to see you are happy with the service.

Posted 5 months ago

“Very Good service!!!🙂🙂🙂”

Helpful Report

Posted 5 months ago

Thank you for taking the time to post a review. Glad to see you are happy with the service.

Posted 5 months ago

“I really feeling good thank you so much keep going”

Helpful Report

Posted 6 months ago

Good afternoon. Thank you for taking the time to post a review. I'm really glad to see you are happy with our service.

Posted 6 months ago

“Helpful with insurance and speaks Nice to people”

Helpful Report

Posted 6 months ago

Good afternoon Andy - Thank you for taking the time to post a review. Great to hear you were happy with our service.

Posted 6 months ago

“Shocking company, rang me to advise I need to make payment. Told them I’d ring at 17:30 they said that’s fine, rang at 17:30 spent 50 minutes trying to ring the right number to get through to someone, got through and hung up straight away, finally got through to someone who said they could help, they put me on hold and hung up at 18:29 and when I tried to ring back it said they’re closed despite it saying it’s open until 19:00. Threatening to cancel my policy if I don’t make payment but how am I supposed to when staff just hang up the phone. Absolutely ridiculous”

Helpful Report

Posted 6 months ago

Good afternoon Thank you for taking the time to post a review. Very sorry to hear that you have had difficulty in getting through to us. I would like to look into this further, however I will need more information to do so. You can contact us directly at complaints@lexhaminsurance.co.uk.

Posted 6 months ago

“tryed to get a qoute on there website for a new Motorbike I was think of buying but wasn't getting anywhere. So I asked for a callback to talk to someone waited for 3-4dys and no callback so I called them and the person that answered they phone down on me when I asked them for a qoute for a new motorbike. I have used this company for 2yrs and now when my insurance is up there not getting renewed”

Helpful Report

Posted 6 months ago

Thank you for your comments. Really sorry to hear about the experience you had. I have had a look and can see what has happened and will raise your review with the management team here. One of our team will contact you directly to see if these is anything we can do to help. Once again, thank you for taking the time to post your comments.

Posted 6 months ago

“It is very difficult to contact you - speak to someone for assistance Insurance documents should include an Invoice / Receipt for premium payment”

Helpful Report

Posted 7 months ago

Hi Philippa, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect. Our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 6 months ago

“This is my second year with Lexham Insurance. My previous insurer doubled the premium from one year to the next without any apparent reason. Lexham Insurace provided me with the perfect quote then and the renewal was as easy.”

Helpful Report

Posted 7 months ago

Glad to see you’ve had a great experience, thanks for the feedback!

Posted 7 months ago

“Exx service ,easy to do ,tony.”

Helpful Report

Posted 7 months ago

That's great to hear, thanks for the review!

Posted 7 months ago

Lexham Insurance is rated 4.3 based on 5,191 reviews