Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.26

“Have an issue regarding my no claims spent over 2 hours on hold on telephone can’t do on portal have requested a call back nothing am going to cancel and take my business else where”

Helpful Report

Posted 3 months ago

Hi, thanks for your review, and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number, and vehicle registration number. Kind regards, Lexham Insurance

Posted 3 months ago

“Good price but I would have preferred a policy which also allowed me to drive a motorcycle not belonging to myself, Like all most other insurers do.”

Helpful Report

Posted 3 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards Lexham Insurance

Posted 3 months ago

“very easy to complete my moped insurance”

Helpful Report

Posted 3 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 3 months ago

“Yeah took 55mins to get through but once I did can't fault the customer service”

Helpful Report

Posted 3 months ago

Hi, thanks for your review, and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number, and vehicle registration number. Kind regards, Lexham Insurance

Posted 3 months ago

“Excellent company, good prices.”

Helpful Report

Posted 3 months ago

Thanks for leaving us such a great review!

Posted 3 months ago

“Legal cover could not be purchased, If taken by DD extra charges are extremely too high”

Helpful Report

Posted 3 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance

Posted 3 months ago

“I am happy with Lexham”

Helpful Report

Posted 3 months ago

That's great to hear, thanks for the review!

Posted 3 months ago

“Very good 😊”

Helpful Report

Posted 3 months ago

That's great to hear, thanks for the review!

Posted 3 months ago

“It’s an ok company. The bad bits are waiting over an hour on the phone for a person only to be told “I need to transfer you” then got cut off.”

Helpful Report

Posted 3 months ago

Hi, thanks for your review, and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number, and vehicle registration number. Kind regards, Lexham Insurance

Posted 3 months ago

“I've had a great experience with Lexham Insurance. The whole process from getting a quote to setting up my policy was smooth and straightforward. They offer competitive rates and tailored cover, which gave me peace of mind. Highly recommended for anyone looking for reliable and professional insurance services.”

Helpful Report

Posted 3 months ago

Cheers for taking the time to leave us important feedback, and for the positive review!

Posted 3 months ago

“LIC/MC/0509074 Registration: LG21FTJ I have already sent two emails asking for the cancellation of this policy as I will no longer use it because I sold this motorcycle last week. I want you to cancel it please.”

Helpful Report

Posted 3 months ago

Hi, thanks for your review, and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number, and vehicle registration number. Kind regards, Lexham Insurance

Posted 3 months ago

“Easy to understand and very helpful communication”

Helpful Report

Posted 3 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 3 months ago

“No one answers the phone! Chat doesn't resolve anything! Nothing is clear!”

Helpful Report

Posted 3 months ago

Hi, thanks for your review, and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number, and vehicle registration number. Kind regards, Lexham Insurance

Posted 3 months ago

“Had an accident in November 24 it is now April 25 and the claim has still not been settled. Bike was taken away and I haven’t seen it since. I am being asked to renew my insurance in a few weeks but I don’t have my bike ! Was offered a hire bike but declined because I didn’t think it would take the best part of half a year to sort out. You don’t deal with Lexham if you have a claim so it gets confusing when you get calls and emails from different companies to process the claim”

Helpful Report

Posted 3 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards Lexham Insurance

Posted 3 months ago

“Very good stuff very nice. Highly recommend”

Helpful Report

Posted 3 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 3 months ago

“Took my money for insurance then cancelled next day with no way of getting my deposit back”

Helpful Report

Posted 3 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards Lexham Insurance

Posted 3 months ago

“Really infuriating , no response to any of our correspondence. Asked for a call back but nothing. Avoid”

Helpful Report

Posted 3 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards Lexham Insurance

Posted 3 months ago

“good service”

Helpful Report

Posted 4 months ago

Glad to see you’ve had a great experience, thanks for the feedback!

Posted 4 months ago

“Very good end very understanding”

Helpful Report

Posted 4 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 4 months ago

“Excellent thank you”

Helpful Report

Posted 4 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 4 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Lexham Insurance Reviews