Sergiu
I had an insurance with Lexham for almost 3 years but on February my motorbike had some serious problems and I just purchased another one and sent an email to them for a transfer. No replies but I thought will be done automatically. Well, it wasn't. In few months I got a letter with a notice that I must ensure my motorcycle or will be seized. So I went to their website and applied for another one and left the old one active. Two weeks later I got an email with cancellation notice "We are authorised by Alwyn Insurance Company Ltd to act as their agents for the purpose of formally cancelling insurance cover". I thought that the previous owner was ensured with Alwyn and sent an email to Lexham telling them that I had insurance only with them and maybe the previous owner did so they can cancel that insurance if is needed. Well, again no reply from them and my insurance was cancelled with just 50% refund. When I called them, the guy said they did call me back but there is no call from them so was just a lie. And when I asked them why did they cancel, he said I didn't send them any proofs of no claim bonuses, which is stupid since they have all the info anyway. Maybe is cheap but I'm sure You can find something better than this company that never replies to Your emails and have no solutions to any issues.
1 year ago
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