Anthony Wilks
I have just used Lexham Insurance for the first time and I thought, initially, that everything was fine. However, when I checked the policy 'Statement of Facts', I found that they showed an incorrect date for the passing of my motorcycle test (which I had not given when completing the online application) and the amount of time for which I had held a full licence (again, I had given no specific time, merely answering that it was 20+ years). When I pointed this out, I was asked to provide such information as the date of passing my Category A test and other information of that type. As I had pointed out that I passed my test in October 1971, long before such categories came into existence, the question was irrelevant (I would have hoped that the person sending the request would have known that). I replied pointing out this fact and what passing the test at that time meant (i.e. the legal riding of any motorcycle of any size and power). I waited a few days and the reply I received was a threat of policy cancellation if I did not send a copy of my driving licence, CBT certificate and 'Share my Licence' code all to be received by you within seven days. I felt that this was a most distressing way to reply to my attempt to put right an error that was not mine. I could not upload a copy of my licence, so sent it by post. In view of the unreliability of Royal Mail, I sent it by 'guaranteed next day delivery' which was expensive, but necessary in the circumstances. I also phoned up and the lady to whom I spoke found my 'Share my Licence' code (I still do not know what that is or its purpose). I then sent an email pointing out that I had taken my test some 19 years before CBT was introduced and explaining the action I had taken, as well as making my feelings known. I received a very prompt reply which appeared to tell me that the information required was available on my 'Online Counterpart' (whatever that may be), the inference being that I need never have been sent the appalling email threatening cancellation at all. The sender also suggested a date for the 'Statement of Facts' which, whilst not quite correct, was an acceptable compromise. It may be that my future dealings with your company will improve; I can only hope, most sincerely that they will and that any future review will show a better rating. I appreciate that this is not a 'short review' but anything less could not have justified the rating I gave.
6 months ago
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Lexham Insurance has a 4.3 average rating from 4,240 reviews

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