I am loyal to Lexham Insurance as I once had to make a claim and the process was smooth and comforting at a time when the theft was stressful. I've stuck with Lexham since. However, on the latest renewal I had to call to change my risk address and was made to wait over an hour, twice. I gave up the first time and had to call back, only to wait another hour to speak to someone. As Lexham doesn't have any form of portal, you have no choice but to call. I have insurance policies elsewhere and those companies have a good portal to help with basic changes and enquiries. As a result of changing the address it required the agent to read out a lengthy (15 minutes?) regulatory statement which might otherwise been an online document via a portal. Bottom line, Lexham needs to bring itself up to date. I'm not sure I can go through that process again.